Purvis Ford Lincoln, Inc.

I took my truck in to get worked on after speaking with the gentleman because it was making a knocking sound. After I get it back nothing was changed , it was still knocking, it came out worse. They checke the gentleman because it was making a knocking sound. After I get it back nothing was changed , it was still knocking, it came out worse. They checked it over again and insisted nothing was wrong with it but still decide to charge me $600. I took it to another dealership and what do you know, there was a bent rod or cracked or something. It works just fine now and runs like a champ. I am tired of this dealership taking money for not doing any work. NEVER AGAIN. They lost my business and hopefully everyone elses. More

We've bought 3 Fords, 2 from Purvis. We have been taking our vehicles in for all the maintenance work, but we will not be doing that anymore! The service department is totally incompetent. First, our 2010 our vehicles in for all the maintenance work, but we will not be doing that anymore! The service department is totally incompetent. First, our 2010 Ford Escape Hybrid has had the AC stop working twice. Twice we've brought it in for repair (once they kept it for almost a week even though we thought it was just for the day), and it's still not working. It works on the lowest setting (60 degrees) but as soon as you turn it up to the next temperature (65 degrees), heat comes out. Yes, HEAT. It's such an inconvenience for us to have to repeatedly leave our Hybrid with this dealer as we use it to commute to DC. Without the hybrid, we can't take the HOV lanes, and our 11 hour workday turns into a 14 hour workday. In addition, we have a 2008 F-150 that has issues that they have "fixed" numerous times. The passenger seat belt doesn't engage and the passenger air bag light stays on, indicating there is a problem. We've brought it in to be fixed and it works for a while, but eventually stops working again. I've never had so many problems with vehicles before. But then, I've owned Honda's before - go figure. I'll never buy Ford again and I'll definitely never use this dealership or service department again. More

Dropped off the F150 for service. Service rep said it would be ready by the end of the day and that he would call when it was ready. He never called, so when I called very late that afternoon he told me would be ready by the end of the day and that he would call when it was ready. He never called, so when I called very late that afternoon he told me they hadn't even looked at it ... said I wasn't a priority customer but I'd could leave it with them for a day or two and they'd "fit it in." I immediately went and picked up the vehicle and took it somewhere more reputable. More