I am from out-of-state. My vehicle experienced its 2nd major, expensive problem within 4 days - its 19 yr old - and I knew the time had come to part with it and purchase another used vehicle.
I went on-line, found the vehicle I wanted, went to Putnam Ford, test drove it with Aaron, and he completed the transaction within a few days.
Aaron is honest and friendly, and I thank him from the bottom of my heart for his abundant patience. I needed to keep my NY plates, so an employee drove to NY and obtained a new NY registration for me, along with the 10 day temporary inspection sticker, until I drive to NY and have it inspected within 10 days.
Aaron drove out to the house, and brought me to the dealership to complete the paperwork, and, additionally, he drove to the house to put the NY plates on the vehicle for me. Talk about going the extra mile - it was 100 miles, and all with a smile and humor. Aaron you're amazing.
Everyone I dealt with on the phone, or along the way with the transaction were respectful, and polite -no pushy or snarky salesmen here.
Thank you for making this unexpected challenge so easy to navigate. Wishing you all wonderful holidays.