Putnam GMC

Repair I’d Side Mirror Mark was very professional and knowledgeable. He is very personable and cares for client’s needs as well as the car. He is super patient in dealing Mark was very professional and knowledgeable. He is very personable and cares for client’s needs as well as the car. He is super patient in dealing with any issues. He is like a Manager in dealing with people. More

Great Experience / The Best customer service Hector Santi is the salesman to see if your interested in a new Cadillac. From beginning to end he provides A++ customer service. This is my second ti Hector Santi is the salesman to see if your interested in a new Cadillac. From beginning to end he provides A++ customer service. This is my second time working with Hector purchasing a new vehicle. More

Oil change with appointment I had an appt for an oil change and it took them 3hrs. Also, the service tech never contacted me when the job was completed. I just happened to noti I had an appt for an oil change and it took them 3hrs. Also, the service tech never contacted me when the job was completed. I just happened to notice my car sitting in the lot and had to ask another worker there if it was ready or not. He informed me that the service tech was out to lunch and to talk to another tech. It had been ready for over an hour!! I bought my caddy from them last year. Not a happy customer this time. I realize that they were busy but wish they had been a bit more considerate of my time. More

Copy of Bill of Sale Requested a copy of a bill of sale for a 2018 truck purchase and Peter sent the info immediately, appreciate his help and quick response. Requested a copy of a bill of sale for a 2018 truck purchase and Peter sent the info immediately, appreciate his help and quick response. More

Satisfied I had rear brakes done a few months ago at this location and they started making squeaking sounds, I scheduled an oil changed and asked for them to ch I had rear brakes done a few months ago at this location and they started making squeaking sounds, I scheduled an oil changed and asked for them to check the rear brakes they had just put in, The guy assisting me had his guys check it found it was on their end on initial brake service, they corrected the problem with new rear brakes and took care of the rotors with no cost to me and reduced the oil change and service fees 50%, Thank you guys for taking care of it all with no hassles. More

Key purchase We experienced prompt & professional service from the minute we arrived at the service driveway until we left with our new key. Of note was the multi We experienced prompt & professional service from the minute we arrived at the service driveway until we left with our new key. Of note was the multiple choice coffee machine & pastries, to the shuttle service provided by Eddie More

Lack of Communication After being a 16 year Cadillac owner with all my service done at Putman -worst experience ever. Never got quote on service, called hourly from 10:30 After being a 16 year Cadillac owner with all my service done at Putman -worst experience ever. Never got quote on service, called hourly from 10:30 to 4:30 and finally got call back from service manager. I had told drop off and left messages with my calls that I need the car early if possible as I had to pick-up my grandchildren by 5:30. Finally had to rent a car to make the pick-up and the car ended up being kept overnight. Any number of people had the opportunity to take responsibility for getting me a reply, but everyone just kept blaming someone else. Disappointing to say the very least. More

Chipped the paint on my door Took my new ZR2 in for an oil change. The driver side door was left with a paint chip. They said it would be repaired. they had some guy take what loo Took my new ZR2 in for an oil change. The driver side door was left with a paint chip. They said it would be repaired. they had some guy take what looked like a q-tip dab paint on. even the service manager said it was a terrible job. When asked to repair the repair they would not return phone calls, would not make contact with me. I was and am extremely disappointed, I would not recommend this dealer for an oil change or any other work. Poor customer service, no call back attitude, left with paint chip in a $52,000 truck. More

Great experience Very personable and friendly service! I brought my car in to the service department to replace a recalled airbag. Diem was very helpful and great to Very personable and friendly service! I brought my car in to the service department to replace a recalled airbag. Diem was very helpful and great to work with! More

Safety recall service I scheduled a safety recall service for my 2003 Pontiac Vibe with a friendly customer service person. When I brought my car in for my morning appoint I scheduled a safety recall service for my 2003 Pontiac Vibe with a friendly customer service person. When I brought my car in for my morning appointment I was met by Jose who processed the work order quickly and I was on my way. He called that afternoon that the service was done and that my car was ready for pick up. I was pleased that everything went so smoothly. More