Putnam Lexus

We talked about finalizing on a deal Saturday night after he reaches back out to me on facebook messenger. Call first thing in the morning fill out my application and they back out because “someone walked in he reaches back out to me on facebook messenger. Call first thing in the morning fill out my application and they back out because “someone walked into the showroom”. It’s insane that I already have financing application done, agreed upon price, ready to pay and they back out because “someone walked in”. Been Toyota/Lexus family since birth, but these dealerships are killing the experience as I come to start my own family and shop for my next vehicle. John Shaker has 0 pull as a salesman. Avoid working with him or you’ll probably end up like me with a wasted Saturday evening convincing the family on a big purchase and spoiled Sunday morning getting the run around. Putnam Lexus needs to train their personnel better. Shame they represent such a prestigious brand. More

The Internet salesperson I dealt with is two-faced. When getting internet price quotes from Putnam Lexus, the same salesperson gave me two price quotes on two similar cars. The first price quote explai When getting internet price quotes from Putnam Lexus, the same salesperson gave me two price quotes on two similar cars. The first price quote explained the details, and salesperson told me to make an appointment when I'm ready. The second email from the same person used slimy sales tactics (get in-store today or no deal) to try to high pressure me to close the deal as soon as possible without even having looked at the car. Therefore, buyer beware when dealing with sales here. Understand their sales strategies and tactics, and move at your pace, not theirs. More

Wonderful service and follow through. We have had great service since we started using Putnam Lexus over 10 years ago. Highly recommend them. We have had great service since we started using Putnam Lexus over 10 years ago. Highly recommend them. More

Courteous staff and helpful front desk lady. Timely service. Immediate digital report via text on cost estimate and services done, recommendations and more urgent needs. Timely service. Immediate digital report via text on cost estimate and services done, recommendations and more urgent needs. More

Courteous staff, including Mario and front desk receptionists, and person who explained car features to me. receptionists, and person who explained car features to me. More

Management and Sales are awesome. I did a last minute purchase and they stayed until the transactions went through their system. Looking forward to driving my new Lexus. I did a last minute purchase and they stayed until the transactions went through their system. Looking forward to driving my new Lexus. More

First time visit to this dealership and it was an excellent service experience. Checked in promptly and David came out to greet me in the waiting lounge. Vehicle service and wash was completed timely excellent service experience. Checked in promptly and David came out to greet me in the waiting lounge. Vehicle service and wash was completed timely as promised. It was also a comfortable wait in the lounge while the service was being performed. More

Nico, Richard, and Case were very helpful and spent alot of time with us. Overall great experience with this dealership. of time with us. Overall great experience with this dealership. More

Mario was efficient, friendly and prompt with my 2 hour service. They cleaned my car inside and out even though the rain started. Much appreciated! Patricia service. They cleaned my car inside and out even though the rain started. Much appreciated! Patricia More

It's always a pleasant experience when I take my care in for service. Everyone is so friendly. for service. Everyone is so friendly. More