Putnam Lexus

First rate customer care and service! The service welcome crew was cheerful and helpful. Kent Nguyen was friendly and professional and was thorough in his explanation of the service to be The service welcome crew was cheerful and helpful. Kent Nguyen was friendly and professional and was thorough in his explanation of the service to be performed. More

A happy day After the service, my car looks like new, sparkling with a noble shininess that attracts on lookers. No pressure to return the loaner in a hurry. R After the service, my car looks like new, sparkling with a noble shininess that attracts on lookers. No pressure to return the loaner in a hurry. Real respect from Lexus-RWC More

nice and easy I booked it the day before, it was over within the day, and the brakes are good for another few years! And it has 415 miles on it already! I booked it the day before, it was over within the day, and the brakes are good for another few years! And it has 415 miles on it already! More

New car Robert Garcia was terrific. No pressure and very well informed. Helped to make the car buying experience as pleasant as possible. Would go to him agai Robert Garcia was terrific. No pressure and very well informed. Helped to make the car buying experience as pleasant as possible. Would go to him again. More

Thorough,professional and timel I brought the car in for a 45,000 mile service. I was promptly greeted and turned over to Greg, my service advisor. We discussed what was to be done I brought the car in for a 45,000 mile service. I was promptly greeted and turned over to Greg, my service advisor. We discussed what was to be done, and I requested that a couple of more items be checked. In addition, I indicated that I hoped the job would be completed within the timeframe spelled out as I had an afternoon appointment. While work was being performed, I did some reading in the waiting area, which was quiet, attractive and well stocked with snacks and liquid refreshments.The car was ready on time and Greg reviewed the work that was performed. Overall an excellent experience . More

For me, it is Robert Garcia, who makes all the difference!! For me, I lease my car (6th one, I believe) because of Robert Garcia, who is knowledgable & eager to please customers! He is aware of the particular For me, I lease my car (6th one, I believe) because of Robert Garcia, who is knowledgable & eager to please customers! He is aware of the particular needs and preferences, adding a warm touch to the experience, which could be very dry and even stressful. In contrast, my interaction with the financial person was very unpleasant. The system was not functioning well, and he had to do some manual work, making him irritated and raising his voice when I signed my initials a few mm. to the left -- or right, cannot remember... When I said that I should perhaps help Robert, who was kindly looking for my insurance form in my car, he rudely said: "You can do that and slow down this signing process or stay right here and get this done quickly. More

Great place to bring your car for service. I've been bringing my Lexus here for years and couldn't be happier. Staff is friendly and helpful, they have a nice lounge area and free snacks in th I've been bringing my Lexus here for years and couldn't be happier. Staff is friendly and helpful, they have a nice lounge area and free snacks in the kitchen (In case you wait for your car and need a quick snack) nice detail! More

Fantastic buying Experience! I Just bought a new 2019 RXH 450, no pressure no under handed gimmicks to get me to sign, this is where I'm going to buy all my cars now! I Just bought a new 2019 RXH 450, no pressure no under handed gimmicks to get me to sign, this is where I'm going to buy all my cars now! More

Nice people easy to deal with We went to buy new RX Vic was fast and up front price is fair selection was great paper work done fast friendly Great job thanks We went to buy new RX Vic was fast and up front price is fair selection was great paper work done fast friendly Great job thanks More

The worst customer service Car was returned to me last week with damages to the body that were not there before and I attribute them to the service equipment that was used in th Car was returned to me last week with damages to the body that were not there before and I attribute them to the service equipment that was used in their service bay. They deny the damages were due to their service crew and equipment and flat-out refused to help any further nor even offer to even partially compensate. They had blamed the damages due to road debris and dirt that was trapped in paint protection film. The service manager became downright hostile and angry and became aggressive, standing in my presence and intimidating me with questions. The general manager washed his hands of the situation and was never available to speak with me. I received estimates and input from trusted shops and sources and they had stated that my car's damages were due to the use of the dealership's equipment. Dealership refuses to admit any wrongdoing on their part. More