In 30 years of buying/selling cars through dealers this was BY FAR the worst closing experience I've ever had. Best dealer experience some years back in Framingham, drive out in 3 hours, no hassle, swipe the debit card for down pmt, friendly professional staff, great car. Worst, Pepperell Auto Center, drive out IN A WEEK, hassle, attitude, problem after problem after problem.
This woman took A WEEK to get through the loan, then the insurance, then the RMV, then to clear the down payment (cash/transfer only). Every step was a snag, day delay. TWO visits to RMV because we were not informed of requirements.
Very poor communication, poor attitude. No concept of multi-tasking or working with customer to navigate the process in a timely fashion. We even had to take 1/2 day PTO just to deal with all the surprises and running around.
On the good side...great car, good price. But they really really need to get someone with auto business experience, able to keep a lot of xxxxx in the air at once (and a good attitude with customers) to handle the loan and closing. We won't EVER go back .... and we're spreading the word.....