Quality Buick GMC

Nothing Quality about them Purchased a NEW 2017 Terrain from the dealership in June of 2017. Immediately the Air Conditioning system went on the fritz. After three years of trip Purchased a NEW 2017 Terrain from the dealership in June of 2017. Immediately the Air Conditioning system went on the fritz. After three years of trips back and forth to the service department, and three summers of unreliable air conditions, the dealership has done absolutely nothing to try to repair the vehicle. The vehicle came with a 3 year bumper to bumper warranty that was in the end useless. Not a slice screw was turned or nut tightened in an attempt to repair the NEW vehicle that I purchase. So here I am, the consumer, no protection, no compassion or assistance form the dealership. Paying for a new vehicle that never worked appropriately. Had the dealership reached out to the manufacture to document the issues that I was reporting the vehicle would have been classified a lemon. But the service department never did this, they just scratched their heads and sent the car home not working. Maybe buy from a dealership that stands behind their service, who will do something to assist their customers when something goes wrong. FURTHER UPDATE: I purchased a new vehicle at Quality GMC in June of 2017. Since then I have experienced both transmission/torque converter issues and well as major AC issues. I have brought the vehicle in time after time. And time and time again I have been sent home with a non conforming vehicle because you guys could not "reproduce" and issue. My AC was finally worked on in September. We will see if it is actually functional come summer. The transmission was reset once. The issue has persisted. I brought my vehicle in this morning, for the ongoing transmission issue, and was told that I would be charged for the diagnostic even though I am still covered by my powertrain warranty and this issue is know about my vehicle to the service department. I am disgusted by how the dealership conducts business. There is nothing Quality about this vehicle or your customer service. More

Feel cheated My wife and I purchased a very slightly used vehicle in August 2019. The car had only 11,000 miles on it when purchased. During the sales process th My wife and I purchased a very slightly used vehicle in August 2019. The car had only 11,000 miles on it when purchased. During the sales process the salesman very politely explained to us the the CarFax document which was provided with the sale showed that the vehicle had been involved in an accident previously, but that it had been repaired and the vehicle was in perfect shape. Six weeks after purchasing the vehicle (it is not a GMC brand) we found some serious issues that required a visit to the local Nissan dealer, assuming it would be covered by the warranty. The Nissan dealer informed us that the vehicle had been clearly damaged. (So much for the salesman's assurances of being in perfect shape.) After notifying Quality, we were told by the Used Car Manager that Quality would certainly "take care of the situation, and that Quality hadn't been in business successfully for 62 years without taking care of their customers". Result: Total silence. Repeated calls have been ignored. We had to pay the $1600 damages to insure safety. A lousy experience. More

Best vehicle buying experience at quality Happy with the experience and my purchase. You have to go see James Vigil! Mannie took the time to show every detail. Impressive team and I’d recommen Happy with the experience and my purchase. You have to go see James Vigil! Mannie took the time to show every detail. Impressive team and I’d recommend this dealership. More

Warranty work 2016 Yukon AC compressor went out and fortunately for additional coverage the part was replaced. The dealership provided a rental vehicle and the work 2016 Yukon AC compressor went out and fortunately for additional coverage the part was replaced. The dealership provided a rental vehicle and the work was completed in a timely manner. More

One of the VERY BEST car buying experiences I've ever had! This was definitely one of the best car buying experiences I've ever had! Everyone was so professional, very courteous and genuine. The salesman tha This was definitely one of the best car buying experiences I've ever had! Everyone was so professional, very courteous and genuine. The salesman that helped me was Clayton. Clayton did such a great job of walking me through the entire vehicle and answered all my questions. When I had a technical question about maintenance, he took me over to see their tech at the service department. What a wealth of information they gave me! I'm very impressed with how the dealership operates overall. The entire team they have at this dealership is top notch! I would strongly suggest going here first to buy a vehicle first. - Darren Burch More

Professional, Courteous and Efficient We recently returned to Quality GMC after using another dealer on the West side that caused a new repair each time we would take it in. Thank you, Co We recently returned to Quality GMC after using another dealer on the West side that caused a new repair each time we would take it in. Thank you, Cord Trail, for your professionalism. We only had a regular service done, but we feel better knowing we are dealing with honesty and "Courtesy". More

understood problem and fixed it quickly Diagnosed and explained the the problem quickly and fixed the problem in a timely manner. The usual courteous service folks. This is what keeps me c Diagnosed and explained the the problem quickly and fixed the problem in a timely manner. The usual courteous service folks. This is what keeps me coming back for service. More

Fruad This dealership has damaged my vehicle by damaging both side fenders and the hood of my vehicle and try to hide it by fixing it and painting it withou This dealership has damaged my vehicle by damaging both side fenders and the hood of my vehicle and try to hide it by fixing it and painting it without my permission and returning it back to me without mentioning anything about the damage. They promise to do what it takes to handle this situation but it has been nothing but empty words. Now they have their lawyer involved and he is playing games. More

Friendly, thorough service My Service Writer Cord Trail was and always is a pleasure to deal with. Brought my 2017 Diesel Canyon in (no Appointment required) for second service My Service Writer Cord Trail was and always is a pleasure to deal with. Brought my 2017 Diesel Canyon in (no Appointment required) for second service since new around 2:30 pm, for Annual service, tire rotation, and two Computer updates as part of a recall item. Got a call the by 4:15 everything complete. Always a Pleasure to work with the Quality Dealership. More

Out of Warranty Work My 2014 GMC Acadia fell subject to the dreaded A/C not working problem. If you own an Acadia you should google Acadia A/C Problems, it's disturbing. My 2014 GMC Acadia fell subject to the dreaded A/C not working problem. If you own an Acadia you should google Acadia A/C Problems, it's disturbing. I was told at the dealersip my car was not under warranty and the cost would be $1,050.. plus. After some negotiations they said GMC, the mothership, would offer me a "Goodwill" warranty and I got all the work done for $400. Through all of this the people at Quality were exceptional and great to work with, they even found another major problem with the engine that was fixed under warranty. Overall I love the dealership but I am having serious doubts about GMC products. This is two significant mechanical issues on a vehicle that is only 4 years old with 21,000 miles. More