Quality Buick GMC - Service Center

Staff are always very professional and helpful. Service always performs great work. Had Air Conditioner condenser fixed. Service adviser was extremely helpful and friendly. Would be nice touch if they wash always performs great work. Had Air Conditioner condenser fixed. Service adviser was extremely helpful and friendly. Would be nice touch if they washed the vehicle. More

Never buy from this Dealership! They took advantage of my young son sold him a lemon not to mention a 36,000 mile extended warranty his car had 41,000 miles at the time of purchase. The car is a 2018 with c young son sold him a lemon not to mention a 36,000 mile extended warranty his car had 41,000 miles at the time of purchase. The car is a 2018 with coolant issues and a blown gasket. Dealership won't honor the manufacturer warranty to fix it because he drove it a few blocks to get it home when it started smoking. Service dept very rude to say the least! My kid is stuck with a broken car because he can't afford $3000 "to start" looking at it according to Mark the service manager. Shame on you for taking advantage of a kid! I'd give you zero stars if it was an option! More

this palce sales parts online under OEM Gm parts store. first experience was great. second one just a waste of time. they sent the email that items have been shipped. and it actually has not been shipped first experience was great. second one just a waste of time. they sent the email that items have been shipped. and it actually has not been shipped at all. no emei response . getting someone live is just impossile More

Year car check Everything I wanted checked was and with a thorough written and verbal report. No machine coffee/water available. Should have bottled water available Everything I wanted checked was and with a thorough written and verbal report. No machine coffee/water available. Should have bottled water available for waiting on vehicle with the covid restrictions in place if you can't access the machine. More

Perla has been extremely helpful getting me through my visits for warranty service. She is always mindful of the customer needs and should be commended E. Lucero visits for warranty service. She is always mindful of the customer needs and should be commended E. Lucero More

Nothing Quality about them Purchased a NEW 2017 Terrain from the dealership in June of 2017. Immediately the Air Conditioning system went on the fritz. After three years of trip Purchased a NEW 2017 Terrain from the dealership in June of 2017. Immediately the Air Conditioning system went on the fritz. After three years of trips back and forth to the service department, and three summers of unreliable air conditions, the dealership has done absolutely nothing to try to repair the vehicle. The vehicle came with a 3 year bumper to bumper warranty that was in the end useless. Not a slice screw was turned or nut tightened in an attempt to repair the NEW vehicle that I purchase. So here I am, the consumer, no protection, no compassion or assistance form the dealership. Paying for a new vehicle that never worked appropriately. Had the dealership reached out to the manufacture to document the issues that I was reporting the vehicle would have been classified a lemon. But the service department never did this, they just scratched their heads and sent the car home not working. Maybe buy from a dealership that stands behind their service, who will do something to assist their customers when something goes wrong. FURTHER UPDATE: I purchased a new vehicle at Quality GMC in June of 2017. Since then I have experienced both transmission/torque converter issues and well as major AC issues. I have brought the vehicle in time after time. And time and time again I have been sent home with a non conforming vehicle because you guys could not "reproduce" and issue. My AC was finally worked on in September. We will see if it is actually functional come summer. The transmission was reset once. The issue has persisted. I brought my vehicle in this morning, for the ongoing transmission issue, and was told that I would be charged for the diagnostic even though I am still covered by my powertrain warranty and this issue is know about my vehicle to the service department. I am disgusted by how the dealership conducts business. There is nothing Quality about this vehicle or your customer service. More

Warranty work 2016 Yukon AC compressor went out and fortunately for additional coverage the part was replaced. The dealership provided a rental vehicle and the work 2016 Yukon AC compressor went out and fortunately for additional coverage the part was replaced. The dealership provided a rental vehicle and the work was completed in a timely manner. More

Professional, Courteous and Efficient We recently returned to Quality GMC after using another dealer on the West side that caused a new repair each time we would take it in. Thank you, Co We recently returned to Quality GMC after using another dealer on the West side that caused a new repair each time we would take it in. Thank you, Cord Trail, for your professionalism. We only had a regular service done, but we feel better knowing we are dealing with honesty and "Courtesy". More

understood problem and fixed it quickly Diagnosed and explained the the problem quickly and fixed the problem in a timely manner. The usual courteous service folks. This is what keeps me c Diagnosed and explained the the problem quickly and fixed the problem in a timely manner. The usual courteous service folks. This is what keeps me coming back for service. More