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Quality Chevrolet - Service Center

Escondido, CA

4.3
572 Reviews
Call Service Center (760) 871-4005

572 Reviews of Quality Chevrolet - Service Center

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November 29, 2024

They were fast and communicated timely with accurate information. It was my first time at the dealership and I was not disappointed More

by Kevin.hall43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria
Report | Print
Dec 01, 2024 -

Quality Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that your first experience at Quality Chevrolet Escondido was a positive one. We strive to provide fast and accurate communication to ensure our customers are well-informed. We appreciate your feedback and hope to see you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 28, 2024

I’ve already left a bad review on this dealership before but they deserve another one. Took my truck here for its first free oil change from Chevy. Planned on doing it myself from there on out. Their tech m More

by Hagerty97
Workmanship
Recommend Dealer
No
Employees Worked With
Pablo
Report | Print
Dec 02, 2024 -

Quality Chevrolet responded

Thank you for sharing your experience with us. We understand how frustrating regarding your experience with our service department. We appreciate your feedback and take your concerns seriously. Please reach out to me directly so we can address this matter and work towards a resolution. Your satisfaction is important to us. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 25, 2024

Your service department is fast and efficient. I have full faith that my car is in good hands. More

by davidmedico
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 26, 2024 -

Quality Chevrolet responded

Thank you for your kind words! We're thrilled to hear that you found our service department fast and efficient. At Quality Chevrolet Escondido, we always strive to provide the best care for your vehicle. We appreciate your trust and look forward to serving you again in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 24, 2024

Maria was great! She was on top of the issues and resolved them quickly. Thanks! More

by MCDONALDKW1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria
Report | Print
Nov 25, 2024 -

Quality Chevrolet responded

Thank you! We truly appreciate your feedback regarding your experience at Quality Chevrolet Escondido. We're glad to hear that Maria was able to address your concerns promptly. We look forward to seeing you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 23, 2024

On time. Professional. Bill Smigiel takes care of the customer correctly. Recommend this quality service department. More

by srgriff55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Smigiel
Report | Print
Nov 25, 2024 -

Quality Chevrolet responded

Thank you for your wonderful review! I'm thrilled to hear that you had a great experience with our service department at Quality Chevrolet Escondido. It’s fantastic to know that Bill provided you with the professional care you deserve. I appreciate your recommendation and look forward to serving you again in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 23, 2024

Josh my service advisor at this dealership was very knowledgeable in assisting me in the repairs of my vehicle. He was very responsive and assured that vehicle was repaired right. I am very satisfied a More

by Hector Dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Report | Print
Nov 25, 2024 -

Quality Chevrolet responded

Thank you for your wonderful review! I truly appreciate your kind words about Josh and I am thrilled to hear that he was knowledgeable and responsive in assisting you with your vehicle repairs. At Quality Chevrolet Escondido, I strive to ensure that every experience meets our customers' expectations. I look forward to serving you again in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 22, 2024

Service Dept needs to step it up. 1 hour and a half to rotate tires. Come on. They are worse than a doctor's office. This was a free service that they offer when you purchase the More

by dmcfarland20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Quiency Burnell
Report | Print
Nov 25, 2024 -

Quality Chevrolet responded

Thank you for your feedback. I understand your concern regarding the wait time for your tire rotation at Quality Chevrolet Escondido. We value your patronage and strive for efficiency in our service department. Your comments will be shared with the team to help us improve. Please feel free to reach out to me directly if you'd like to discuss this further. I appreciate you bringing this to my attention. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 21, 2024

Scott and his advisores Bill and Katheleen do a great job in supporting my service needs. They communicate clearly and the vehicle is completed as promised and done correctly! More

by baesslerfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2024 -

Quality Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that Scott, Bill, and Katheleen provided you with great support for your service needs at Quality Chevrolet Escondido. Clear communication and timely service are our top priorities, so it's fantastic to know we met your expectations. We look forward to assisting you again in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 21, 2024

Took truck in on time and had it ready fast. From an oil change. Thank you More

by bkhartii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2024 -

Quality Chevrolet responded

Thank you for your feedback! I'm glad to hear that your truck was serviced promptly for an oil change at Quality Chevrolet Escondido. I appreciate your support and look forward to assisting you again in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 21, 2024

The service department always goes above and beyond from the front desk to the technician working on your vehicle. Praise to team I got. Helpful, friendly, knowledgeable and respectful and courteous. Thank More

by IMJAYDEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Report | Print
Nov 22, 2024 -

Quality Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that our service department exceeded your expectations. We take pride in our team's helpfulness, knowledge, and respect towards our customers here at Quality Chevrolet Escondido. Your kind words motivate us to keep delivering excellent service. We look forward to assisting you again in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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