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Quality Chevrolet - Service Center

Escondido, CA

4.4
597 Reviews
Call Service Center (760) 871-4005

597 Reviews of Quality Chevrolet - Service Center

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November 18, 2023

Kathleen Gardner listened to what I was saying about the car, took good notes, lined up a ride home for me, and called me when the car was ready early. That's great customer service. More

by ChuckBolton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen Gardner
Report | Print
Nov 21, 2023 -

Quality Chevrolet responded

Hi Chuck and thank you for your kind words. I am very happy to hear that Kathleen was so attentive during your visit to our dealership and that she kept you informed! Thank you again and we look forward to working with you again in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 18, 2023

We really liked Alex and how he kept us informed and worked issues, just not sure problem was fully corrected. it is an odd one though. More

by gailgallops
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Nov 21, 2023 -

Quality Chevrolet responded

I am very sorry to hear that you feel your needs were not met during your recent visit with us, Gail. Your feedback will be reviewed with our team, and we would like to address any concerns you may still have. Feel free to contact me if you'd like to discuss this further. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 18, 2023

Good service - Payton the service rep very attentive and pleasant. Waiting area also very nice More

by michael.schelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payton
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Nov 21, 2023 -

Quality Chevrolet responded

Thank you for visiting our service department and for leaving the kind words for Payton and our team, Michael. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. I look forward to working with you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 16, 2023

I love this dealership. Was entertained by your sales staff while waiting for my oil service. Contemplating on buys that red corvette up front. Seems like this dealership ha More

by 2002gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2023 -

Quality Chevrolet responded

I can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and I look forward to doing so again. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 16, 2023

On time, attentive, courteous and very thorough. Advisor gave clear explanation of services provided. I am completely satisfied. More

by motown1027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Payton Jackson
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Nov 17, 2023 -

Quality Chevrolet responded

Thank you for leaving us this review. I am happy to hear that you were pleased with the service you received from Quality Chevrolet Escondido. If there is anything more that I can do, please come back and see us again. Take care! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 15, 2023

I always feel like I’m with family when I come for service and that I can trust what the service people are telling me. I’m a Senior so that is very important to me. More

by 2denlaws
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger, Link
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Nov 16, 2023 -

Quality Chevrolet responded

Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 14, 2023

Team was very quickly, friendly and personable! I have been here twice so far, all I can say is excellent! More

by yadiracerda100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen
Report | Print
Nov 15, 2023 -

Quality Chevrolet responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 14, 2023

Great service, Alan helped us out and was very helpful every step of the way. More

by Katie
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Bernal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan
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Nov 15, 2023 -

Quality Chevrolet responded

Thank you for leaving us this great review, Katie! I am very happy to hear that Alan could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 13, 2023

Very satisfied with the time and service of the personnel and all the answer indeed More

by carlosgloera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis
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Nov 14, 2023 -

Quality Chevrolet responded

Carlos, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and I am proud that this was received during your time spent with us. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 13, 2023

Juan Gonzalez was great to work with. He kept me informed of work progress and estimated time of completion.. More

by karenfoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gonzalez
Report | Print
Nov 15, 2023 -

Quality Chevrolet responded

Thanks for your awesome review, Karen! I'm very happy to hear that Juan was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let me know if there's anything else we can do for you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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