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Quantrell Subaru
Lexington, KY
51 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 51 reviews
August 06, 2022
James was a pleasure to work with. Knowledgeable and polite. Showed us around the dealership which was a first when buying a new and a nice surprise. Knowledgeable and polite. Showed us around the dealership which was a first when buying a new and a nice surprise. More
by JRolett
Employees Worked With
James Smith, Bob Whitt
Helpful August 06, 2022
Courteous kind friendly polite good listener. Great honest respectful. Clean waiting area. Customer care and thorough with inspection. Great honest respectful. Clean waiting area. Customer care and thorough with inspection. More
by Lkulanday
Employees Worked With
Forgot their names.
May 23, 2022
Bought my 2021 Forester from this dealer and had a pleasant buying experience—no pressure. Just had my first warranty service appointment for oil change and tire rotation. I was able to schedule this pleasant buying experience—no pressure. Just had my first warranty service appointment for oil change and tire rotation. I was able to schedule this appointment for the next day. The staff was efficient and friendly. My questions and concerns were addressed and resolved to my satisfaction. I plan on using this dealership for all my service needs. Geraldine More
by Geraldine
Employees Worked With
Valeri, Tony
March 11, 2022
My husband and I are extremely disappointed in how we were dealt with as perspective buyers. We expressed interest in a vehicle to a sales rep via the website. We were told the vehicle was in the shop fo were dealt with as perspective buyers. We expressed interest in a vehicle to a sales rep via the website. We were told the vehicle was in the shop for repairs and would be available to test drive upon completion. We were assured we would have that opportunity. However, we received a text message informing us the vehicle had been sold without us having a chance to purchase it ourselves. We understand we’re dealing with a business and the bottom line reigns supreme, but is this how you folks treat potential customers? We truly expected a better experience. More
by angiesparks82
Employees Worked With
Mary
December 19, 2021
Bought a 2006 Subaru Forester in 2019 with only 52,000 miles on it plus a 4 year warranty. Had every service performed at Quantrell Subaru from just oil changes to warranty work from having the engine oil miles on it plus a 4 year warranty. Had every service performed at Quantrell Subaru from just oil changes to warranty work from having the engine oil seals replaced to a electrical problem that needed the TCM replaced. The service techs got oil all over the inside that Quantrell did detail out. The problem lies when the same electrical problem came back after 2 weeks. They had the car for 2 more weeks. I took a picture of my milage at 75100 miles. When I picked up my car the milage read 75180 plus the rear hatch paint looked like someone hauled wet drywall. As there was white residue on the back hatch and sides of the car. My normal person I deal with was not there that day. So I asked the gentleman that drove my car around 1. Why is there an extra 80 miles on my car. 2. what is this white residue on my car? He replied with I can just call Tony and he can answer my questions. I am tired of taken my car in and getting it back in worse shape than I brought it in. More
by mcarmichael13
Employees Worked With
Ryan, Mike, Tony and I think Jacob
October 20, 2021
The scheduling was easy with many different appointment times. I pulled in and the service staff was friendly, helpful and quick. My wait was a lot less than I expected and the waiting area was clean and w times. I pulled in and the service staff was friendly, helpful and quick. My wait was a lot less than I expected and the waiting area was clean and welcoming. I plan on going back for all my service. More
by dmusic7
Employees Worked With
Ryan Dunn
October 06, 2021
I had a great experience recently at Quantrell Subaru. Greg was gracious, accommodating and made the process of purchasing my first vehicle comfortable and efficient. Tijuan was great as well, talking me Greg was gracious, accommodating and made the process of purchasing my first vehicle comfortable and efficient. Tijuan was great as well, talking me through my options and was very helpful and made the experience enjoyable rather than nerve-racking. I never felt pressured or uncomfortable, and left the lot in my new vehicle feel great. Thanks again Greg and Tijuan for providing me with a great experience, I will definitely recommend and work with this group in the future! More
by wes Griffith
Employees Worked With
Greg Donahoe, Tijuan Neal
September 28, 2021
I've been considering a new or used Suburu WRX-Premium. I live in Louisville, KY and have communicated with and/or visited several dealerships. Sales representative Michelle Barton is the only one that has a live in Louisville, KY and have communicated with and/or visited several dealerships. Sales representative Michelle Barton is the only one that has actually listened to what I was looking for and followed up with useful information. If/when I decide to purchase a Suburu I'll gladly make the drive to Lexington to see Michelle at Quantrell. More
by joelwomack
Employees Worked With
Michelle Barton
August 01, 2021
I will keep this brief as I will not waste any more time and effort on Quantrell Subaru, specifically their service department. Succinctly put, I have consistently experienced exploitative business practice and effort on Quantrell Subaru, specifically their service department. Succinctly put, I have consistently experienced exploitative business practices (e.g., overquoting folks unfamiliar with mechanics with services/fixes not needed), close door services (e.g., two service representatives pulled me into the next room and told me they topped off my oil and not to say anything as it was free of charge during one of my oil consumption tests, this later was used against me as there was no written record), and lastly, poor quality of service (e.g., they left two wrenches on my engine and took out my cabin and air filters without replacing them). These are just a few of the "highlights" of the service provided by Quantrell Subaru over my three years, two vehicles, two engine repairs, and a handful of Subaru of American Consumer complaints, in addition to more than 40 phone calls with service department representatives and service department manager, Tony. Please do yourself a favor and buy/service your Subaru at a more trusted Subaru dealership. More
by Zach
Employees Worked With
Tony (Service Manager)
April 29, 2021
Everyone was friendly and helpful and took the time to address our concerns. John talked to us about our options in replacing our air conditioner compressor and we appreciated his knowledgeable advice. address our concerns. John talked to us about our options in replacing our air conditioner compressor and we appreciated his knowledgeable advice. More
by Darlene P
Employees Worked With
John Cornelison
