Quantrell Subaru

Everyone was friendly and helpful and took the time to address our concerns. John talked to us about our options in replacing our air conditioner compressor and we appreciated his knowledgeable advice. address our concerns. John talked to us about our options in replacing our air conditioner compressor and we appreciated his knowledgeable advice. More

We had a great experience with our salesperson, Marlon Strings! Second vehicle we have gotten from Marlon. He will bring us back. Financing part was a headache. We applied 48 hrs ahead of time to streamli Strings! Second vehicle we have gotten from Marlon. He will bring us back. Financing part was a headache. We applied 48 hrs ahead of time to streamline process and were approved, but still took two hours to complete the financing part of deal. Had an appointment for 1 pm to come in to complete paperwork, still took two hours!! Similar experience when we purchased Ascent six months before. If not for this delay, would have given 5 stars!!! More

Bought a lemon here 24 hours ago. Major problems and they probably had the lights all reset before I drive. I am so disappointed in this dealership and the integrity. Go somewhere else! probably had the lights all reset before I drive. I am so disappointed in this dealership and the integrity. Go somewhere else! More

I had the best experience and it was the first time buying a car that I left the dealership with zero regrets. Marlon was wonderful to work with- he was patient, answered all my questions and found the buying a car that I left the dealership with zero regrets. Marlon was wonderful to work with- he was patient, answered all my questions and found the car that had all the options I wanted and within my price range. I absolutely love my Crosstrek and love being a part of the Subaru family. More

I purchased a 2018 Forester with the Touring package on December 31, 2020. Randy Gazala was my sales person and he was fantastic!! He is extremely knowledgeable, polite and patient with questions. He was December 31, 2020. Randy Gazala was my sales person and he was fantastic!! He is extremely knowledgeable, polite and patient with questions. He was genuinely concerned that I would be happy with my purchase. If every salesman was as kind and considerate as Randy, car buying would be a pleasant instead of dreaded experience. More

Me and my wife, Patti, just purchased a wonderful new Subaru Outback. Monica Reed was our sales consultant and she was the consummate professional in all her dealings with us. There was no high pressure, Subaru Outback. Monica Reed was our sales consultant and she was the consummate professional in all her dealings with us. There was no high pressure, strong-arm tactics, or any of the other methods some dealers resort to. I shared with Monica various issues I had learned from internet searches and she listened respectfully to my concerns and took no offense for having done this extra "homework." She gave me what I feel was a very fair amount in trade on our vehicle...so much so, I didn't have the heart to attempt to haggle on that at all. In addition, Dean authorized a discount on the selling price due to my being a US Air Force veteran. Kristen was most pleasant and knowledgeable in explaining the extended warranty and other things and introduced us to the VP, Brentley Jones. Brentley gave us his personal assurance of top-level service as Quantrell customers and offered up his personal cell number in case we receive anything less. Now that is what I call personal and professional service. So often, people are more apt to complain if problems develop, and sometimes we forget to acknowledge when things go well. Think about it, how often does someone go track down a restaurant manager and say, "wow, great meal tonight, good job!" But rather those whose meal wasn't hot, or the waiter was slow, will surely bend the manager's ear and let them know about it! I'm an older fellow and have dealt with many dealers throughout my life, I can easily place Quantrell at the top of them all. Well done and thank you so much! More

Prompt service, car finished within the time stated. Were careful with the cleanliness of both interior and exterior. Will use this dealership for all service. Were careful with the cleanliness of both interior and exterior. Will use this dealership for all service. More

TERRIBLE, TERRIBLE, TERRIBLE experience buying a car. I have never felt more belittled and undervalued as a customer. Monica, the sales person, started out with a friendly smile until she realized I had be have never felt more belittled and undervalued as a customer. Monica, the sales person, started out with a friendly smile until she realized I had been on the internet comparing prices. She quickly cut me off to tell me my research was all wrong and seemed offended that I talked to other sales people. Of course, the next step was to talk to the manager, Dean. Here, we went from bad to worse. Everything in me said get up and walk. It’s not worth it. No one should be treated this way. There are other Subaru dealers who actually want your business and would love to have you in their showroom. I had to take a couple of deep breaths, count to ten, and stay because the person I was with had their heart set on buying a car that day. More

This was my first purchase from Subaru. I bought a new crosstrek and had waiting on one in particular for a while. Valerie was absolutely wonderful in helping me purchase my crosstrek. Very helpful, accom crosstrek and had waiting on one in particular for a while. Valerie was absolutely wonderful in helping me purchase my crosstrek. Very helpful, accommodating and willing to answer any questions I asked. More