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Quantrell Subaru
Lexington, KY
51 Reviews
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Showing 51 reviews
June 25, 2020
Recently bought my 2016 Forester at Quantrell. It was a lovely buying experience. Phil Petit, the staff member who worked with me, was caring, knowledgeable, and sincere. He put every effort into helping m lovely buying experience. Phil Petit, the staff member who worked with me, was caring, knowledgeable, and sincere. He put every effort into helping me find a car that was both affordable for me and one that I truly liked. I never felt pressured to buy, and yet he made the sale happen efficiently. This efficiency was especially appreciated because of the pandemic. I worked through many aspects of the purchase over the phone, but once I came ino the dealership to complete the purchase, I found that excellent controls were in place to protect customers from Covid and that staff members took these measures seriously. Buying a car from Quantrell was a great experience. I will recommend them to friends in the market for a car. More
by Kate
Employees Worked With
Phil Petit
Helpful June 24, 2020
Bought my 2018 Forrester brand new, from quantrell. Only issue, was, my backup camera went out. Extended, warranty covered, it. Very professional .I will b bringing in roo2 for recommend service. Soon. issue, was, my backup camera went out. Extended, warranty covered, it. Very professional .I will b bringing in roo2 for recommend service. Soon. They have always done right by me. When I owend my first roo. It was, problematic engine troubles. They replaced. Still had issues ended up trading it off. Got a fair deal. Winnfred was great to deal with. So I do recommend quantrell just wish they had dealer closer to where I'm from. More
by melissa
Employees Worked With
He was very nice. Winnfred was the one who sold me roo2
May 27, 2020
We love Subaru cars. We are on our third subaru and when We love Subaru cars. We are on our third subaru and when we purchased it (used) we spent thousands of dollars on a warranty (that covered most thing We love Subaru cars. We are on our third subaru and when we purchased it (used) we spent thousands of dollars on a warranty (that covered most things including engine and transmission problems). We felt most comfortable bringing it to the Lexington Subaru dealership thinking that they would be the best and know their stuff. That was by far the BIGGEST mistake we made. The Quantrell Subaru Service department is negligent at best and dishonest and discriminatory at worst. After having our Tribeca for about six months my husband started to hear noises that sounded like the transmission was having issues. Whenever we'd bring it in and they would brush us off and say it was something else. I have at least five separate notes from the dealership even stating this fact. We got in service again back in the beginning of March to hopefully fix our transmission issues once and for all.They said it was our Transmission mount so they fixed that and we hoped that would be that. Well as soon as we got it back my husband heard the noises again. He contacted the service guy and never heard back.We would have gotten it back in immediately except for covid19 slowed us down a bit. We get it back in only two months later. They called us and let us know that our warranty is expired and our entire transmission needs to be replaced along with some other issues.... our bill ...over 10 Grand.WHAT?! They were just working on it and our Warranty covered all of this! On top of that they never gave us the paperwork for the inspection we had done the past two times we had it in. My husband had to go to the manager to get that paper work printed off ( to see if they had even done the inspections) and spoke to him about the issues we had been having with service. The paperwork showed that there were transmission issues ect but they verbally told us different. They said there weren't any!! Why they heck would a shop change the transmission mount but leave a whole slew of problems especially when the warranty covers fixing all of these things?! The manager seemed helpful at first and said they would give it another test drive ect but NOTHING came of that. We called corporate and we just brushed us off since our vehicle is older. I have NO DOUBT that if we had used a different and HONEST shop our vehicle would be fine right now. We would have had everything fixed instead of being left with close to a 13 thousand dollars worth of stuff that needs to be done. DO NOT use the subaru service especially if you have a warranty. We hear great things about Tony's and will be using them in the future. It's too bad subaru service is so god awful when their cars are wonderful. Stay away from these shady people..they don't care about their customers. AT ALL. More
by Jewels2188
Employees Worked With
Tony
April 24, 2020
Excellent professional and personable service. Some of the b timely professional service. Friendly and caring while being informative during the process. excellent controls during this pandemic including glo timely professional service. Friendly and caring while being informative during the process. excellent controls during this pandemic including gloves, masks, along with protective vehicle coverings. thanks for the extra care... More
by james1233
Employees Worked With
Can't remember names... all excellent including checkout.
March 30, 2020
Absolutely love my 2020 Outback! The staff was really great to work with. I would certainly recommend Quantrell Subaru to anyone looking for a new vehicle great to work with. I would certainly recommend Quantrell Subaru to anyone looking for a new vehicle More
by tomwilson
Employees Worked With
Kristen McGinnis
November 12, 2019
Lousy service Quantrell sucks. I made a service appointment for them to install a remote starter two weeks in advance and to have a loaner for me. When I got to th Quantrell sucks. I made a service appointment for them to install a remote starter two weeks in advance and to have a loaner for me. When I got to the appointment, they did not have the loaner or the remote! They expected me to order my own part in addition to making an appointment. And they just did it to me again today. I'll never use this place again. Not good enough for the Subaru label. More
by Unhappy outback
Employees Worked With
Vanessa
September 17, 2019
Quality I bought this car new in April 2014, it hasn't been driven hard. The only accident was in May 2018 when someone rear ended me. This car has been gre I bought this car new in April 2014, it hasn't been driven hard. The only accident was in May 2018 when someone rear ended me. This car has been great but became a major money pit this year. In Jan 2019 I had a 60,000 mile checkup, it was completed at 68,000 miles. I Mar 2019 the left front control arm was worn out and replaced after 70,000 miles. I complained about intermittent surging/jerking at low speeds, the tech couldn't duplicate the issue. I know my complaint was after the powertrain warranty expired, but this issue started occurring before the warranty expired. The transmission was replaced by AAMCO last week, the car had 79,000 miles and it cost me $5000. AAMCO reported that the transmission was worn out, the surging and jerking issues were fixed with the new transmission. The left inner tie-rod was discovered to be bad during the transmission replacement. I am taking the car to an independent garage to fix the tie-rod. Why was the tie-rod or the transmission not discovered during the last service in June ? Or the tie-rod in Mar when the control arm was replaced. I had the tires rotated during the last service and afterwards it was discovered that wheel studs on 3 3 wheels were stripped. One wheel had 3 broken studs that fell off. Several invoices show that wheel studs were stripped and replaced. I've heard people brag about the longevity of Subaru, that's one of the reasons that I bought this car. I hope this is not an example of the quality, and an exception (lemon). I'll give Subaru another try. I think I've been more than patient with this car over the last year. More
by A Kernan
Employees Worked With
Service department
June 27, 2019
Untrustworthy I recently purchased a vehicle from the pre-owned car lot. I brought the vehicle in for a dash replacement (which was agreed upon prior to purchasing I recently purchased a vehicle from the pre-owned car lot. I brought the vehicle in for a dash replacement (which was agreed upon prior to purchasing the vehicle) and Tim, my sales consultant and Donnie my sales manager tried to pull one over on me and put on a dash skin, rather than replace the entire thing. It didn’t even look professional. I immediately brought the vehicle back in to get it removed, and they tried to give me the run around. I am just very disappointed in the service here at the dealership and would not recommend anyone to the pre-owned car lot. I have tried to contact the Vice President who work higher up and have yet to hear back from them I have lost all respect and trust in Quantrell Subaru. More
by Leslie Grant
Employees Worked With
Tim and Donnie
November 02, 2017
Good just got better. Got my 2014 Forester from here. Good solid vehicle. Quantrell just upgraded it's waiting room....VERY nice! Also have Saturday service hours now... Got my 2014 Forester from here. Good solid vehicle. Quantrell just upgraded it's waiting room....VERY nice! Also have Saturday service hours now....though I will not be using them. Nice to sit in their waiting room (for an oil change) on a weekday eating fresh donuts and good coffee. This is a great place to buy great vehicles. More
by Craig Daniel
Employees Worked With
Marcus and Shelia.
June 16, 2016
The Quantrell Website The website is a disaster. The photos don't match the description. Used cars are listed weeks after they have been sold or wholesaled. The only way to The website is a disaster. The photos don't match the description. Used cars are listed weeks after they have been sold or wholesaled. The only way to see what they have is the old fashioned- way-go walk the lot. Sales people tell me the web site has been outsourced to a service company. That company needs to be fired. End of... I have been very satisfied with the service on my 2015 Forester, and am trying to buy a 2nd car, but I don't have time every week to go to the dealership to see what has come in. PLEASE FIX THE WEBSITE!! More
by Forester fan
Employees Worked With
Greg
