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Quantrell Subaru

Lexington, KY

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54 Reviews

1450 East New Circle Road

Lexington, KY

40509

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Showing 54 reviews

June 27, 2019

Untrustworthy I recently purchased a vehicle from the pre-owned car lot. I brought the vehicle in for a dash replacement (which was agreed upon prior to purchasing More

by Leslie Grant
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim and Donnie
Jun 30, 2019 -

Quantrell Subaru responded

Thank you for sharing your thoughts and feedback with us, Leslie. We strive to provide the gold standard of service for all of our customers. I’d very much like to learn more about your experience and work toward a solution with you. Please reach out to me directly at your earliest convenience. Beth Pickrell | Marketing Director | bpickrell@quantrell.org

November 02, 2017

Good just got better. Got my 2014 Forester from here. Good solid vehicle. Quantrell just upgraded it's waiting room....VERY nice! Also have Saturday service hours now... More

by Craig Daniel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus and Shelia.
Nov 02, 2017 -

Quantrell Subaru responded

Thank you for sharing your experience with us, Craig! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Best, Beth Pickrell | Marketing Director | bpickrell@quantrell.org

June 16, 2016

The Quantrell Website The website is a disaster. The photos don't match the description. Used cars are listed weeks after they have been sold or wholesaled. The only way to More

by Forester fan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg
Jun 23, 2016 -

Quantrell Subaru responded

Thank you for taking the time to provide us with this valuable feedback. Although I am glad to hear that your past experiences within our service department have gone so well and that you will be looking to purchase your second car soon, I would like to apologize for the inconvenience caused by the issues you have encountered on our website. This level of service is not acceptable here at Quantrell Subaru and I will personally ensure this issue is properly addressed. If you would like to discuss this experience further, or if you have any additional questions I can help you with, please don't hesitate to contact me directly. Sincerely, Beth Pickrell | Marketing Director | bpickrell@quantrell.org

March 22, 2016

Exceptional Car Purchase Experience Quantrell is an exceptional dealership. They are very honest and transparent. This car purchase experience was very pleasant. I also was impressed wit More

by Robert K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Winfrey Kirkpatrick
March 07, 2016

Darren on the sales staff was great. Darren was our contact person and was excellent. Having researched many cars most salespersons know less about the car, equipment options, controls, More

by DanNCrestwd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darren Tippen
June 25, 2015

They work with you! I just bought my new 2015 Subaru Forester on March 30, 2015. They are fair with trades and very nice/helpful overall. Being a woman and coming from Bo More

by DryHumor1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Val (The Russian Guy) :)
December 09, 2014

New car purchase 10 minute phone conversation with Terry to buy a new car. 1 1/2 hour drive. 1 hour paperwork/ look over car. Drive home in new car. It should a More

by Uncle D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry
November 05, 2014

Unfortunately my view of Quantrell was disappointing. After negotiating over the phone the price of my 2015 Legacy, I received the papers in the mail to sign as I live three hours away. Upon arriving to More

by tatervaw123
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Winfrey KIrkpatrick, Regina ?, and Marcus Sandusky
November 18, 2013

This is the second Subaru I've purchased at Quantrell and it won't be the last. Product, service and management are as good as they can be. I feel I paid the right price for a very good vehicle. The trad More

by mskpsm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy Obenshain
August 13, 2013

From the moment I first made contact with the Quantrell Subaru dealership through Jim Grisso and Ray Robinson I was treated with the utmost respect and courtesy. As a recent graduate, who just moved to the More

by LizBarrett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Robinson, Jim Grisso
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