Quebedeaux Buick GMC - Service Center

Routine Oil change and tire rotation Took 5 hours Scheduling very poor They appear to over schedule or not give any priority to appointments .I had to take it back because it leaked making making a Scheduling very poor They appear to over schedule or not give any priority to appointments .I had to take it back because it leaked making making a puddle on my garage floor for 2 days after Another appointment another 2.5 hours Bad experience More

Adam is a great service representative. Always keeping you to date and customer friendly. Only went in for an oil change but was apprised of other sevice needed in fuure you to date and customer friendly. Only went in for an oil change but was apprised of other sevice needed in fuure More

Service was great. Kkk k k k k k k k kk k k kk k kk kk k k k k k k kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk k k k k k kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk More

Excellent job on our oil change, tire rotation and multi point inspection! Completed in a timely manner! Informed me of an oil leak on upper oil pan gasket! Will be getting thst taken care if soon! point inspection! Completed in a timely manner! Informed me of an oil leak on upper oil pan gasket! Will be getting thst taken care if soon! More

I’m constantly reminded by the staff at how busy they are. I’ve been flexible when I call for an oil change, even offering to leave the vehicle over night. I feel as though I’ve become an imposition. Not are. I’ve been flexible when I call for an oil change, even offering to leave the vehicle over night. I feel as though I’ve become an imposition. Not great feeling as a customer of 20 years. Had new service adviser last visit. He wouldn’t return calls Adam helped a lot. More

Great people to work with. Fixed my problem and were really sincere about me walking out a happy customer. Which I did. I will come back. really sincere about me walking out a happy customer. Which I did. I will come back. More

2 times I have been given a loaner vehicle that was not clean and even mentioned it to the service member assisting me, and he seemed to be more focused on getting me out the door than providing me with qu clean and even mentioned it to the service member assisting me, and he seemed to be more focused on getting me out the door than providing me with quality. It was almost if he associated me with being accustomed to filth. There should have been better service especially since we are dealing with the COVID Pandemic. When addressed with the service department they felt comfortable with substandard service for me, but I watched others get a more quality service. Seems that lately whenever I bring my vehicle in for service that the quality is dropping off. Quebedeaux has always had a reputation for quality but it is certainly not what it use to be. I honestly feel that the senior management team should take a closer look at the service department team and its leadership. The conveyor belt service is so yesterday and customers today expect quality. Even though the service guy that assisted me had good intentions, his lack of concern for how the quality of service impacted me was very disappointing. Anyway, I returned the loaner vehicle in 10 times better shape and cleaner than when it was given to me. As a Police Officer and first responder in this community I certainly want to recommend the Quebedeax Service department, but after my last 3 visits I am a little concerned. Seems that a pattern of substandard quality is afoot and I would move to say that the senior management team might not even be aware of. I would sure hate to recommend the service center to a friend and have them experience what I did on the last 3 visits. Thank you for your concern. More