Quirk Nissan

The dealership has not provided adequate service for us. The service manager is cocky and insulting. We have had nothing but problems with our Nissan Versa since we bought it new in 2012. We have had nothin The service manager is cocky and insulting. We have had nothing but problems with our Nissan Versa since we bought it new in 2012. We have had nothing but issues and bringing it back no issues were ever found except suggestions to what the issues may be and that it may cost thousands of dollars to repair without exactly pinpointing the issues. More

I went to Quirk Nissan today to buy my lease out. They were not happy that I didn't want to lease or buy a new car. After listening to their argument of why it's a bad idea (honest reason would be th They were not happy that I didn't want to lease or buy a new car. After listening to their argument of why it's a bad idea (honest reason would be that they aren't making money off of me buying it out) I told them I just wanted to info on financing the buyout and also the total cash payout amount. He came back showing me ridiculous payment plans and 5% interest rate (I have perfect credit, so should definitely get lowee than 5%) so I told them I have the cash, just tell me what the cash buyout will be today!! He quoted me a number over 5k more than I owe on the vehicle! So I questioned him and he showed me the list of bogus fees. They actually tried to charge me $2800 for the title!!!!! A title cost $75 in Massachusetts!!! They also added $100 to what I owe on the car and tried to charge an additional $400 "documentation fee" on top of the $300 dealer return fee!!!! I told them the charges were BS!!! I immediately went outside and called Nissan Finance who actually laughed that they had the audacity to try to charge me over $3000.00 extra!!! The woman at the finance company took it upon her self to file a complaint against the dealership!!! Rotimi Abu, sales and Sean are both scam artists!!! So be aware of the charges and fees they are trying to make you pay!!! Do your homework and know what is correct and what isn't!! More

My husband and I recently traded in a vehicle and purchased a new 2021 Rogue from Quirk Nissan. The whole experience was painless, quick, and thorough. Sean Buckley was a pleasure to work with and go purchased a new 2021 Rogue from Quirk Nissan. The whole experience was painless, quick, and thorough. Sean Buckley was a pleasure to work with and got me the exact car I wanted in a 2 week turnaround (which seems very difficult in these COVID days). Mike was also extremely thorough in explaining all of the driving & tech features and answered all of our questions without hesitation. I would absolutely recommend Quirk and Sean to anyone looking into the Nissan lineup! Happy and safe driving :) More

I called Quirk Nissan looking for a commercial van and spoke to Sean Buckley on the phone, who was fantastic to deal with. I did the whole deal online with Sean and it couldn't have been any easier. Sean spoke to Sean Buckley on the phone, who was fantastic to deal with. I did the whole deal online with Sean and it couldn't have been any easier. Sean arranged for the shelving to be set up in the van and I picked it up a week later. Hoping to lease a Rogue from there when my wife's lease is up in a few months. Thank you Quirk and Sean Buckley. More

Already knew my budget and the car I was interested in before I walked in the dealership. Rotimi showed me the car I was interested in and didn’t try to sway me into anything else. He made this process ve before I walked in the dealership. Rotimi showed me the car I was interested in and didn’t try to sway me into anything else. He made this process very seamless. He was very helpful and professional. More

Great dealership! Yaw was awesome as he lead me through the buying process of my new Nissan Rogue. No pressure sales or negotiations. Everything went smoothly and the car is great. the buying process of my new Nissan Rogue. No pressure sales or negotiations. Everything went smoothly and the car is great. More

The best dealership we have ever dealt with. No pressure sales or negotiations. They listened to what we were looking for and were honest and polite. The transaction was very smooth and we received the best sales or negotiations. They listened to what we were looking for and were honest and polite. The transaction was very smooth and we received the best deal in the NH and MA area. Traveled a great distance to purchase our vehicle and it was worth our time More

Almost a cartoon-ish sales experience and little if any customer service as a follow-up. I called about a Pathfinder listed on their website and when I arrived the salesperson Rotimi had a Frontier waiting customer service as a follow-up. I called about a Pathfinder listed on their website and when I arrived the salesperson Rotimi had a Frontier waiting for me. When we did get to the Pathfinder he was disinterested in showing me the features of the car and was not very knowledgeable about it. As an example, he did not know that both rows of rear seats could be folded flat or how to do that. (As a result the second row of seats slid and slammed around during our test drive.) After the test drive Rotimi pulled out paperwork to begin the sales process informing me that the internet pricing was "pandemic pricing" and non-negotiable and asking me how I would like to pay for the car. I balked at that and of course, it was not true. I told him I needed to shop around a bit then. Of course this was followed by the most typical of car sales responses, "What can we do then to make this happen today". We bargained a little ("give me something I can submit to my boss type of stuff) but still I agreed on a price. I decided to finance (and again was lied to that the dealer doesn't profit from that - by buying at one rate and selling at another - compared to a cash sale.) This became obvious when the minimum down payment and rate they offered me changed twice after I agreed to what was being offered to me by Rotimi. Then there was the matter of my trade-in. The sum of the deal resulted in Quirk having to cut me a check for 5k. Off course that could not be done that day for whatever reason and they said they would call me when they had my check the following Monday. No call. Nothing. I waited. Waited. finally called on the day before my temporary allowance for driving without a registration was set to expire and of course they had the check but had not called me to pick it up. The last straw involved my Title for the trade-in. They alleged it might be unacceptable for reasons I won't get into and required a $175 deposit that would be refunded to me if my Title cleared (despite the registry only charging $75 to apply for a new Title). Again, I was promised a call the next day to confirm whether my Title was accepted by the RMV or not. No call of course. I asked about it when I came to pick up the registration for my vehicle and the check they had been holding and Rotimi told me that he would check on that and call me the next day. No call. I am left to believe they simply took my $175 and never even submitted my Title but simply used the money to obtain a new one and pocket the $100 difference. I would not do business with these people again. Although congenial (Rotimi was at least that, and Yaw their finance guy is very nice) their truthfulness and customer service following up a completed sale are poor. More

Great transaction from start to finish. Rotimi Abu was amazing. He showed us the entire selection of what we wanted. He gave no pressure. Perfect amazing. He showed us the entire selection of what we wanted. He gave no pressure. Perfect More

Prior to servicing my vehicle I spoke with Craig Wetzel (service manager) in regards to finding a local Nissan dealership (I live in Dorchester) to service my 2014 Nissan Armada with. During our discussion (service manager) in regards to finding a local Nissan dealership (I live in Dorchester) to service my 2014 Nissan Armada with. During our discussion I asked if the service dept deals with third party extended service contract providers (I have a extended vehicle service contract through CarChex) and he said yes. I had been using AutoFair Nissan in Chelmsford and they had previously dealt with my CarChex in regards to a covered repair. On my most recent oil change, tire rotation, multi-point vehicle inspection (Friday 10/9) I was informed that I needed a drivers side inner tie rod. I informed the service tech that I had an extended service contract and that it was a covered repair. I asked him (Rambo) if they would contact CarChex and start the claim process, I was informed that the dealership "does not" deal with third party extended service contract providers unless I purchased the contract through them. I sent Craig W an email regarding my concern and never received a reply. So either their is a misunderstanding or Craig flat out lied to me to gain a customer. Very disappointed. More