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R&R Motors

Painesville, OH

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10 Reviews

1588 Mentor Ave

Painesville, OH

44077

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10 Reviews of R&R Motors

July 25, 2023

Typical dealer using unprofessional tactics to deceive and make no attempts to correct what happened. Verbal agreement and yet done this before to make sure no text or written proof of wrongdoing. I didnt More

by Buyerbeware
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Owner, Dave Williams
Jul 26, 2023 -

Buyerbeware responded

Business must have done this quite a few times as they were aware and covered tracks in doing this transaction with no concern to right the wrong.

Jul 27, 2023 -

R&R Motors responded

Mr Boocks is an out of state customer who is upset because his Total Sale price paid here in Ohio did not include his PA State Sales Tax. I told him prior to coming out that Ohio does not collect sales tax for PA. He signed 2 out of state sales tax exemption forms and there is an itemized Price Breakdown on the Bill of Sale which he signed that clearly states no sales tax was collected at the time of purchase. I spoke to Mr Boocks on the phone soon after he made us aware of his complaint and he told me that he never read any of the forms he signed yet now calls us deceptive? We have been here 53 years and sell multiple vehicles each month to out of state residents and this is the first complaint of this nature that I can recall. We pride ourselves on having happy customers and ask anyone reading this review to always read your paperwork, ask questions, and for Out of State Residents to confirm with their Home State BMV what their sales tax obligations will be back home.

Jul 27, 2023 -

Buyerbeware responded

First, out the door phrase you used and i replied several times title tax and tags and you replied yes, out the door on phone so it would be worth the drive. Doing business that long with out of state people you definitely knew and never made it clear taxes arent taken out because total price was equal to agreed amount which is why someone wouldnt question. You also said on the phone after that we will make sure to tell others about taxes not taken out. I could easily have gotten a better deal elsewhere for the price and definitely will from now on. Enjoy slamming customers who were duped.

December 14, 2021

Best car buying experience ever. Dave and Tim go out of their way to make purchasing a used vehicle as easy and pleasant as possible. I was briefly considering buying from an online-only dealer to avoid th More

by rwdoan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave and/or Tim
December 23, 2020

I needed to replace my old van. Went and checked out a few others but didn't really feel comfortable. My buddy bought from R&R this year and had a great experience, so we hopped on their site. They had a More

by Chris3881
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave
September 28, 2019

Nice truck, good price & down-home sales people. I was driving by and found a Pickup Truck at R&R Motors. It was exactly what I was looking for. A simple truck with no computers or fancy options, som More

by simple_screen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave & Tim
August 29, 2018

Great Experience We couldn't have asked for a more friendly, knowledgeable, pressure-free experience in purchasing a car. The used vehicle selection was great quality, More

by matt0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave
July 25, 2018

ive got my dream truck what else can i say good people to deal with will come back again. I've had my truck about two and it is just what I was looking for . would but again More

by canracer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
dave tim
March 12, 2018

Good group of people I enjoyed my experience of purchasing a vehicle at your facility. Your knowledgeable staff offered a used quality vehicle, no hassle at a fair market More

by jerrynohio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim
February 26, 2018

Shady Used Car Salesman Terrible business operation!!! Drove almost two hours for a vehicle he sold out from under me. Even after I expressed that we had a long drive and to More

by JoshuaTunison
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dave Williams
March 12, 2017

GREAT Had a great experience with this dealership from the first contact to the day I picked up my new car they worked with me and I feel I was treated like More

by Monkeyballs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David,Tim, David
October 09, 2014

Highly recommended My wife and I can't say enough about our positive experience purchasing a quality vehicle from R&R Motors. After searching for several months on the i More

by wayne.pfaff.1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Williams, Tim