RBM of Alpharetta - Service Center

You could not ask for a better dealership than RBM of Alpharetta and my service advisor Steve Byrd! He has been friend, advisor and advocate for the servicing of three of my cars now accounting for more Alpharetta and my service advisor Steve Byrd! He has been friend, advisor and advocate for the servicing of three of my cars now accounting for more than 20 years of partnership in my MB dream experience. In my case it is MB and nothing less. More

Andrei gets 7 out of possible 5 stars..... he got my car in, first visit with new diesel Mercedes. Found issue, loaner car, ready next day. And something else needing attn too I didn’t know about. It’ in, first visit with new diesel Mercedes. Found issue, loaner car, ready next day. And something else needing attn too I didn’t know about. It’s why going there is worth a hours drive each time... thanks Andrei! More

This was my first visit to RBM of Alpharetta for service. I chose this dealer because they are the closest Mercedes- Benz dealer to me and had a high rating. I was completely satisfied. Since I live 45 mi I chose this dealer because they are the closest Mercedes- Benz dealer to me and had a high rating. I was completely satisfied. Since I live 45 miles away and the service would take all day my service advisor, Andrei Bucatari, arranged for a loaner car so I could go home, even offering to let me keep the loaner over night if I couldn’t get back before they closed. Everything about my experience was first class. I highly recommend RBM of Alpharetta. More

Vadim Russo was extremely helpful & professional. RBM should be proud to have Vadim because he represent RBM very well. I will recommend Vadim to all my friend should be proud to have Vadim because he represent RBM very well. I will recommend Vadim to all my friend More

Great service for several years now I've owned my 2013 C300 for about 4 years. Steve Byrd @ RBM of Alpharetta is my service provider and I would definitely recommend him as a service adv I've owned my 2013 C300 for about 4 years. Steve Byrd @ RBM of Alpharetta is my service provider and I would definitely recommend him as a service advisor. No hard pressure, just the facts about service needed. More

I love my RBM of Alpharetta! Always professional and courteous and above board service! They always make time for me on their schedule, I am given a loaner when I need it, just overall best team! courteous and above board service! They always make time for me on their schedule, I am given a loaner when I need it, just overall best team! More

Excellent Service Dept - Steve Byrd I recently had my Service A performed on my AMG GLE43 done with Steve Byrd, our Service Advisor. Steve is always very efficient, professional, accomm I recently had my Service A performed on my AMG GLE43 done with Steve Byrd, our Service Advisor. Steve is always very efficient, professional, accommodating, and friendly. On another occasion, Steve promptly returned our telephone call during our Out-of-State trip and answered all of our questions with our vehicle. It is a real pleasure working with him as a Service Advisor through all these years! Thank you Steve Byrd and RBM! More

While Andrei Bucatari was out on vacation Kim Cates made sure my service was done quickly and safely during the start of this pandemic. Andrei took the time to make sure everything was done perfectly when h sure my service was done quickly and safely during the start of this pandemic. Andrei took the time to make sure everything was done perfectly when he returned. Always appreciate my treatment at RBM. More

I just got my first maintenance service at RBM. My wait time was minimal, the service was quick and efficient and the staff was courteous and friendly. Great experience! time was minimal, the service was quick and efficient and the staff was courteous and friendly. Great experience! More

Purchased 350 GLE 4matic here over year ago. It was a CPO with around 17k mls. My wife’s car. When her mileage was getting close to 30k I asked about oil change notifications and she said there had b CPO with around 17k mls. My wife’s car. When her mileage was getting close to 30k I asked about oil change notifications and she said there had been none. I checked her assyst plus and it said same thing since we purchased “4200” mls to sched C. I immediately took her car to a mr tire for a synthetic oil change. (Least I could do) then my wife took vehicle to RBM Alpharetta several thousand mls later to have a service done and ask about why assyst plus didn’t seem to be functioning. She was given the condescending attitude bc I had taken the vehicle to mr tire for a simple oil change. She was told they couldn’t trust what mr tire did but they could send an oil analysis to verify the oil! Lol I had a receipt. I’m not paying for an oil analysis but they are speaking with my wife not me. I finally told wife to let them do what they want. Change the oil AGAIN and reset/fix assyst plus so we can monitor oil usage like every other car we have driven In the past 10+ years. They did a full oil change and said they reset assyst plus but to watch it to make sure it worked. Well it’s been stuck on sched C in 10k mls since she left dealership. Also one key fob wasn’t working and service advisor said it was because we had the wrong battery in it. It was the same battery from when we bought the CPO Mercedes from the dealer. He changed battery and it still doesn’t work. We also were going to put 4 new tires on vehicle but wife was instructed we should replace them there and not discount tire. I understand they want the sale but to make the prices match better they were going to replace only the 3 most worn tires instead of all four. Told my wife to get out of there and had all 4 tires replaced at discount tire and they took it to Christian brothers auto for alignment. Why would you suggest replacing just 3 tires on a AWD auto when they all needed to be replaced ? Just to lower price ? Hopefully can get Mercedes computer working. More