Raceway Kia of Conshohocken - Service Center

Radio problem They are telling me I need to replace my radio for the second time in less than a year at my expense. Michelle tried hard. Frank Mendocino, service ma They are telling me I need to replace my radio for the second time in less than a year at my expense. Michelle tried hard. Frank Mendocino, service manager, quick tempered and rude. My second interaction with him.They should take a lesson from Ardmore Toyota, Pa More

Worst Dealership In the World. Go anywhere else. The service center Manager Frank is a complete xxxxxxx and a thief. Do yourself a favor and dont buy a KIA if you want service. The service center Manager Frank is a complete xxxxxxx and a thief. Do yourself a favor and dont buy a KIA if you want service. More

Terrible Place - Wouldn't Help in an Emergency This place left me high and dry in an emergency. I was at King of Prussia and an hour from home when my Kia minvan sliding door became stuck open in This place left me high and dry in an emergency. I was at King of Prussia and an hour from home when my Kia minvan sliding door became stuck open in a parking lot. I couldn't get it closed even with the help of a local Sears Automotive, and needed help desperately to get home. I had my four children and was picking up two nephews for the weekend. I called Murray Kia at about 2:00 on a Friday and told them my situation and asked if there was anything they could do to help and i could get the car there in about 15 minutes. I was essentially told, "I know you're in an emergency and we are the closest dealer, but we are just too busy to fit you in and it's Friday", even after I asked for the manager and reiterated my situation and the kids being involved. I tried one final time and asked if they could at least get it closed, and they told me it could be hours. I understand it could have been more involved, but they could of at least tried. I called Kia of West Chester and they offered help immediately and were compassionate toward my situation, despite being very busy. They fixed the door at 3:30 on a Friday and wanted it completely done for me. That is customer service. I think the way they responded is telling about the way the place is managed. More

Terrible Service Department Each time I brought my car in it came back in a worse condition. Now I'm refused service as my expectations are to high! Each time I brought my car in it came back in a worse condition. Now I'm refused service as my expectations are to high! More