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Raceway Nissan of Freehold
Freehold, NJ
1,490 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,490 reviews
February 12, 2015
Outstanding Service Department Having moved south, I took my Nissan to DCH Nissan in Freehold. I thought they would treat me less than average because I did not buy my car from t Having moved south, I took my Nissan to DCH Nissan in Freehold. I thought they would treat me less than average because I did not buy my car from them. But instead, they went out of their way to help me understand what needed to be done on my car, and they took care of it with incredible speed. Every person I met, from Matthew who greeted me and saw me through every step of the way, to Barbara who was the cashier with the biggest smile I have ever seen, the uncomfortable task of getting my car fixed was done more easily than I could have thought possible. Add to this, the waiting room was clean, comfortable, and had coffee and other delights. I would recommend DCH Freehold Nissan above all others. More
by howelldriver
Employees Worked With
Matthew Cascello and Barbara the Cashier, Matthew Cascello
February 03, 2015
Service worth Driving for I bought my car at this Nissan and then moved up north to Parsippany shortly after. I continue to make the hour drive to this Nissan dealer because of I bought my car at this Nissan and then moved up north to Parsippany shortly after. I continue to make the hour drive to this Nissan dealer because of the service. They are always welcoming. It is probably the friendliest customer service staff I have ever seen at a dealership. I have owned several cars and always feel screwed over at the service desk. This Nissan has always made me felt the opposite. There is one guy Matt who has taken care of me with a loaner car or shuttle ride when I have had appointments at the same time as an oil change. They have reasonable prices on parts. Recently, and what brings me to writing this review is the Service manager Liz. With the inclement weather lately, I hydroplaned in the snow and hit a curb. For a little over a week my car was making a funny sound and drive funny. I took it in for an oil change and a few other things and they checked it out. The bearing had snapped and my car needed a major repair. When I heard the initial price, I was stunned at what service would cost but it seemed fair. I went over to Liz and asked her if she could work with me on a few things as things were a little tight. She agreed and my pricing came down to what I could afford for parts and labor. At this point I figured I had this cost and the cost of the oil change and wipers I purchased prior to the, examining my car. The service was quick, about 3 hours and they gave me a loaner car so I didn't sit there waiting all day. Some dealerships don't give you anything and make you wait in the waiting room all day. Oh and it was a busy Saturday too. When I got back to the dealership, my car was ready and I was stunned that my bill included my oil change, wiper blades not inserts, an air filter and the bearings I needed. All of that service was included at my negotiated price. On top of that, I snapped the sensors in the bearing and they had included that in the price. This was the first time I received real service from real people and I will continue to drive an hour and a half just to receive my car service from DCH. They truly Deliver Customer Happiness and I recommend them to everyone. I hope this review makes you think twice about where you have your car serviced, because it should be serviced by real people. The sales team is different, but the service team really matters. More
by ballerinda
Employees Worked With
Elizabth Triola, Liz Triola
January 12, 2015
Amazing Help from Mark and Chris My first car was leased at DCH a few years ago and I love the customer service you get when you walk in the dealership. Mark Abitabilo who is the sale My first car was leased at DCH a few years ago and I love the customer service you get when you walk in the dealership. Mark Abitabilo who is the sales manager took time to email me for 6 months back and forth and answered every single one of my questions.. Chris Campaniolo was my salesmen and he was just so nice and helpful...This is my second lease with DCH and I would not go anywhere else. More
by EricaB
January 08, 2015
Positive Dealership Experience I recently purchased a pre-owned vehicle for my son. Mark Weber, the sales rep who helped us during our visit, understood what we were looking for an I recently purchased a pre-owned vehicle for my son. Mark Weber, the sales rep who helped us during our visit, understood what we were looking for and helped us to find the perfect match for our needs and budget. He was very pleasant to deal with, and took the time to follow up with us the next day to let us know that he had located an extra key we could pick up, and to make sure we were satisfied with our purchase and had no additional questions or concerns. All of the staff we met were courteous and friendly, and I would recommend this dealership and Mark Weber to a friend... More
by tnb
December 29, 2014
Trade in after ten years I was a little apprehensive to go through the car buying/leasing experience since it had been about ten years since I purchased my last vehicle. I we I was a little apprehensive to go through the car buying/leasing experience since it had been about ten years since I purchased my last vehicle. I went to Freehold Nissan where I met Marc Gruben. He was friendly from beginning to end, helped me get the most for my trade in and was professional every step of the way. He explained every feature of the Nissan Sentra I leased and was helpful every step of the way. I look forward to doing more business with DCH Freehold Nissan in the future. More
by klb469
December 24, 2014
Great Dealership; AMAZING Service!!! When it was time for me to jump into a new lease I have searched far and white for a dealership I can call my soulmate. I was also in search of great When it was time for me to jump into a new lease I have searched far and white for a dealership I can call my soulmate. I was also in search of great customer service and price. I have found all three at Freehold Nissan with the wonderful assistance provided by Marc Gruben. From returning my old lease to picking out my new vehicle, Marc has been top notch through and through. In dealing with him, you will find that he is honest, patient, and very responsive to questions and concerns about the car or the lease. There is no pressure, no gimmicks. The process was a smooth one. We visited him on a late Friday night and he had to not only deal with me but my mom AND dad who are always with me when making a big decision. He was absolutely pleasant and friendly in dealing with my 'wheeling and dealing' dad and no nonsense mom. It was a breath of fresh air to have dealt with such a dedicated person. After the sale he had stayed in touch, making sure everything is going smoothly and open to any new questions I may have. I am absolutely thrilled with my experience here and with be back in 3 years Marc, so get my new car ready! More
by valentinav
November 29, 2014
Best Experience Ever... I purchased a 2014 Chrysler 200 (pre-owned) on 11/22/2014. Very positive experience. Mark Vincens was great to work with. He listens to you and makes I purchased a 2014 Chrysler 200 (pre-owned) on 11/22/2014. Very positive experience. Mark Vincens was great to work with. He listens to you and makes it happen. Thanks Mark! More
by lovemy200
Employees Worked With
Mark Vicens
November 23, 2014
Lifelong Customer No More I consider myself to be a better than average customer, having purchased 6 vehicles from this dealership and having done most of my service here. I w I consider myself to be a better than average customer, having purchased 6 vehicles from this dealership and having done most of my service here. I was upside down on a lease and returned to DCH Freehold Nissan for vehicle #7. My experience started on the phone with Travis, who was pleasurable to deal with much like he was with my past purchase. When I went into the showroom, Travis was with a customer so he turned me over to Rob, who was also a very nice guy. I explained exactly what I was looking to do, and Rob put it in the hands of the manager to work numbers. For all of my business over the years, the manager had Rob present me their offer...MSRP, 5K out of pocket and an interest rate of almost 5%. To use the word OFFENDED is an understatement. We had been there for 2 hours. I expressed this to Rob and asked for my keys. He went to get the manager. At this point I wouldn't give the manager the time of day. I had to ask for my keys more than once, and I left the dealership. I went up to Bridgewater Nissan, where I couldn't have been treated better. My deal...well discounted, sign and drive - not $1 out of pocket, and an interest rate under 2%. Check out what I had to say about them. I live all of 5 miles from Freehold Nissan. I am a Nissan guy and have many more cars in my future. Freehold Nissan just lost a lifelong customer. I would rather pay more and be treated with respect than shop there again. Freehold Nissan you should be embarrassed. More
by anharr13
October 30, 2014
LACK OF INTEGRITY!!! I am writing this review so other customers don't be scamed the way I was. I purchased my Honda polit from Nissan in 2001. I purchased there 3 year wa I am writing this review so other customers don't be scamed the way I was. I purchased my Honda polit from Nissan in 2001. I purchased there 3 year warranty; which cost me about $2800. Right before the warranty expired my radiator and thermostat had to be replaced. I took the truck to Nissan for sevice week of February 26, 2013. The Nissan Rep. called me and stated my radiator needed replacing because there was a hole under the bottom. They needed to also replace the thermostat and recommended that my front breaks pads and rotors needed to be replaced. The suggestion to change my breaks and rotors, was bizarre because that job was done by Pep Boys about 2 months prior. And when I told him that he stated oh okay. The Nissan Rep. explained for the job of replacing the radiator and thermostat my warranty will only cover $416.50. Breakdown: Replacement of Radiator. $348.99, Radiator assembly $224.00, Radiator Cap $24.00, Replacement of Thermostat Assembly $169.99, Thermostat $42.00, Perform Complete Coolant System $58.00, Global Antifreeze $26.00 and customer pay shop materials for repair order $20.00. Total plus tax I paid out of pocket "$1,000.43" after warranty of $416.50. Okay I can deal with that. Well it's been 1 year and 6 months later and guess what? My Radiator is leaking again from the same exact spot!! How is that possible? Took the truck to Nissan and the Rep. calls me 2 days later to tell me I need "A NEW RADIATOR " I asked how is that possible. I had that job done February 2013 it's only September/ October 2014. The Rep say to me, "Well it's no longer under warranty and there's a leak on the bottom of radiator, which could have been cause by a rock." My question to him was how was that possible when I have a plastic guard under my car protecting the car from partical going up into engine,radiator etc... He had no answer. I stated it sounds to me that the radiator was never replaced the first time I was here; however I was charged for a new radiator. And today 10/30/2014 you are charging me again for the same service that should have been done in February 2013. His answer, "I'm really sorry. I don't have answers for you." I asked him was the service done the first time? Today I had to pay again for: Replacement of Radiator $324.88, Radiator $341.00 , Cap $6.54, customer pay shop materials $6.54 and as stated on reciept discount of $60.00 for a total out of pocket with taxes $664.92. Nissan has lost a loyal customer. I will never buy another car or use your car service. I truly believed a was cheated. Having to buy 2 Radiators for the same car in less than 19 month time. I do not believe the job was done the first time. I will warn everyone I know about Nissan route 9. More
by Angry 123 mon
Employees Worked With
Elizabeth milo and Eric jacoben
October 02, 2014
This is an overall excellent dealership to do business with Extremely satisfied with the service at this dealership and especially with Jennine Lakes. Always a friendly welcome, efficient and professional and Extremely satisfied with the service at this dealership and especially with Jennine Lakes. Always a friendly welcome, efficient and professional and a pleasure to deal with. I trust her and this dealership and that is not a common feeling when it comes to car dealerships. At my last service appointment I even had the pleasure of meeting with the General Manager who was also very responsive and courteous. The overall experience from purchase to service has been outstanding !!! More
by Athena101
Employees Worked With
Jennine Lakes
