Raceway Nissan of Freehold

They made us feel like we were family. Hello there, although the car we bought was pre-owned, and also not a car that DCH Freehold Nissan usually sells, it was still an awesome experience. Hello there, although the car we bought was pre-owned, and also not a car that DCH Freehold Nissan usually sells, it was still an awesome experience. Your Sales Manager, Daniel Jenks, treated us as if we were family. We bought a 2010 Jeep Wrangler Sport. Everything from the price to the operation of the Jeep was more than we could ask for, but exactly what we were looking for, my wife and both of my sons are ecstatic. Your Salesman, Jim Small, was very polite and walked us through the process in a speedy, but very thorough manner. I know one thing for sure, when we shop for our next car, my family and I, we will be calling DCH Freehold Nissan, Daniel Jenks, and Jim Small, FIRST! Thank you again for an awesome experience. Carl. Big "C". \~/ More

This is what you call a real Dealer! Making the turn off of RT 9 and turning into DCH all I could say was "WOW". You can tell these guys are serious about this Dealership. I came from ano Making the turn off of RT 9 and turning into DCH all I could say was "WOW". You can tell these guys are serious about this Dealership. I came from another Dealer where you are treated as "the unknown customer" to DCH treating me like I just bought a fleet of trucks from them. I had to make a Express appointment using their website the night before and it was great. No hassle just "bring it in and we'll take care of you!!!! First time there I really wasn't sure what to expect so I showed up early and was pleasantly surprised they were open and a Service Consultant met me with a smile that said "Welcome to DCH!" Matt Cascello was excellent, took me in, kept everything simple and quick and I was out of there in no time. Beautiful clean waiting area with fresh coffee, bagels, TV and everything to make you comfortable. Trust me there is a big difference among Dealerships and I truly believe Nissan should look into it. DCH has earned their stars and I found my new car buying home with them. More

Incredible Customer Service I purchased my ‘09 rogue from this dealership Dec ‘08. Since then, I have only used DCH Freehold to service my car. Over the years, the labor can be I purchased my ‘09 rogue from this dealership Dec ‘08. Since then, I have only used DCH Freehold to service my car. Over the years, the labor can be pricy but the technicians do a great job. Jeanine (my usual service advisor) has always taken good care of me, never once pushed me to get unnecessary work done. Most recently, I brought my car in complaining of a strange thumping feel that did not happen frequently. It took the technicians a few days to repeat the incident, during which Matthew (my service advisor for this instance) provided a loaner car for free (something free from a dealership-crazy!!). To my dismay, it was my transmission. To make matters worse I was just past my warranty. I was not ready to buy another car nor drop many thousands on a new transmission. Matthew recommended to contact Nissan Consumer Affairs to see if they could help me out. The consumer affairs process was simple. After a call with the dealership, to discuss my case with Cathy, Nissan would cover the parts and I cover the labor. Hallelujah! I was and am ever so grateful to Cathy and her team! Matthew had the transmission ordered and within 3 days I had my car back - which had a courtesy detail job too! From an initially quoted $4900 job, I paid $1500. Considering I got my car (which I love) back with a BRAND NEW TRANSMISSION, a free loaner car while the issue was being diagnosed, a reduced labor cost and courtesy detail job - I think I made out pretty good :) Cathy has a great team of advisors and technicians – they went ABOVE AND BEYOND my expectations. They truly subscribe to great customer service which has kept me a loyal customer. Thanks again Cathy! More

best car buying experience I have never had an experience like the one I had a Freehold Nissan. From the time I walk through the door till I drive off the lot in my new car it I have never had an experience like the one I had a Freehold Nissan. From the time I walk through the door till I drive off the lot in my new car it was nothing but amazing. All my thanks goes out to the worlds best salesman Robert Crabtree. Will follow him anywhere!! More

3rd car, still happy as can be Chris and the entire crew at dch make our experience so xxxx easy, it doesn't make sense to go elsewhere. This is our third car from them, and our sec Chris and the entire crew at dch make our experience so xxxx easy, it doesn't make sense to go elsewhere. This is our third car from them, and our second lease. We look forward to returning for a fourth when this new lease is up. Go to this dealership if you want friendly, reliable, and trustworthy service. More

Delivered an excellent customer experience I purchased a new Sentra SR for my wife yesterday. Jim (sales) and Tian (business manager) made our shopping experience painless, and a total delight. I purchased a new Sentra SR for my wife yesterday. Jim (sales) and Tian (business manager) made our shopping experience painless, and a total delight. I highly recommend Jim anytime you are looking to buy a new, or pre-owned Nissan. He was professional, patient, and very knowledgeable. Freehold Nissan has an extensive selection of vehicles, and had just the one my wife wanted. The paperwork process was streamlined, and there was NO back and forth. Jim & Tian had us in an out of the dealership inside of an hour! Jim and Tian get all 10's. Great Job guys!! More

My faith in Nissan has been restored I bought a used 2013 Altima from DCH in 2013. I had nothing but problems with the car (especially the brakes) which was surprising considering all the I bought a used 2013 Altima from DCH in 2013. I had nothing but problems with the car (especially the brakes) which was surprising considering all the great things I've heard about Altimas. I thought I would be stuck with the dud, but was willing to give Nissan a 2nd try if they could right their wrong. Today DCH actually did the right thing (which no company seems to do anymore) and admitted that I had been sold a dud. They took back the old car and gave me extremely fair pricing on a brand new 2015 Altima. To boot, they were very personable throughout the entire experience- answering all my questions and concerns along the way. Rob was my amazingly patient and attentive sales rep, Rick was a great sales manager, and Dave, the general manager, helped as well. All 3 made the deal happen and I can't thank & recommend them enough! More

Service worth Driving for I bought my car at this Nissan and then moved up north to Parsippany shortly after. I continue to make the hour drive to this Nissan dealer because of I bought my car at this Nissan and then moved up north to Parsippany shortly after. I continue to make the hour drive to this Nissan dealer because of the service. They are always welcoming. It is probably the friendliest customer service staff I have ever seen at a dealership. I have owned several cars and always feel screwed over at the service desk. This Nissan has always made me felt the opposite. There is one guy Matt who has taken care of me with a loaner car or shuttle ride when I have had appointments at the same time as an oil change. They have reasonable prices on parts. Recently, and what brings me to writing this review is the Service manager Liz. With the inclement weather lately, I hydroplaned in the snow and hit a curb. For a little over a week my car was making a funny sound and drive funny. I took it in for an oil change and a few other things and they checked it out. The bearing had snapped and my car needed a major repair. When I heard the initial price, I was stunned at what service would cost but it seemed fair. I went over to Liz and asked her if she could work with me on a few things as things were a little tight. She agreed and my pricing came down to what I could afford for parts and labor. At this point I figured I had this cost and the cost of the oil change and wipers I purchased prior to the, examining my car. The service was quick, about 3 hours and they gave me a loaner car so I didn't sit there waiting all day. Some dealerships don't give you anything and make you wait in the waiting room all day. Oh and it was a busy Saturday too. When I got back to the dealership, my car was ready and I was stunned that my bill included my oil change, wiper blades not inserts, an air filter and the bearings I needed. All of that service was included at my negotiated price. On top of that, I snapped the sensors in the bearing and they had included that in the price. This was the first time I received real service from real people and I will continue to drive an hour and a half just to receive my car service from DCH. They truly Deliver Customer Happiness and I recommend them to everyone. I hope this review makes you think twice about where you have your car serviced, because it should be serviced by real people. The sales team is different, but the service team really matters. More

Amazing Help from Mark and Chris My first car was leased at DCH a few years ago and I love the customer service you get when you walk in the dealership. Mark Abitabilo who is the sale My first car was leased at DCH a few years ago and I love the customer service you get when you walk in the dealership. Mark Abitabilo who is the sales manager took time to email me for 6 months back and forth and answered every single one of my questions.. Chris Campaniolo was my salesmen and he was just so nice and helpful...This is my second lease with DCH and I would not go anywhere else. More