Rainbow Chrysler Dodge Jeep LLC

WORST CUSTOMER SERVICE EVER. after purchasing my brand new 2023 dodge challenger in June of this year, about 3 months in a crack on my windshield appeared over night with no poin after purchasing my brand new 2023 dodge challenger in June of this year, about 3 months in a crack on my windshield appeared over night with no point of impact. After doing a lot of research I came across tons of other owners with the same make and model as me who had the exact same issue at the exact same time frame/mileage. My warranty states that windshields ARE COVERED for up to 5,000 miles/a year. I am within that time frame. The dealership did not even want to acknowledge all the proof of others having this same issue. There are even brand new models of this car still sitting on dealership lots, barely driven with the same exact issue. After being persistent I finally was able to get this dealership to file a claim thru Mopar. 3 weeks have gone by and I was not notified either way what the status of my claim was. We called today and they said it was denied. THANKS SO MUCH FOR YOUR SENSE OF URGENCY IN LETTING ME KNOW THIS BRIAN. Had I not checked in I would never know. I am going to file a claim thru Mopar myself, as I know others with this problem were able to get it resolved with no cost to them. This is clearly a factory install issue of some sort if multiple people with the same year, make, model and mileage have this issue. But they all seem to have issues with the dealerships themselves. RUN FROM THIS DEALERSHIP. I know you guys rely on reviews and I will make sure to put this everywhere to help save others the trouble. More

Great job bringing in younger sales reps and finance manager to your dealership! They are making a difference. manager to your dealership! They are making a difference. More

My Durango was running extremely poor. Brian was extremely helpful when getting my Durango repaired along with utilizing my power train warrarty. Alway pleased with the service departmen Brian was extremely helpful when getting my Durango repaired along with utilizing my power train warrarty. Alway pleased with the service department at Rainbow. My Durango has just about 190,000 miles on it and it's still going strong, largely due to the service department at Rainbow. More

Very nice dealership and very helpful. Very nice staff and service department helped fix and problems. Very nice staff and service department helped fix and problems. More

So far so good. Everything went smooth. Mason and the team was very honest and upfront and we made the deal happen. Everything went smooth. Mason and the team was very honest and upfront and we made the deal happen. More

Knowledgeable courteous and helpful staff at Rainbow Dodge Ram Jeep in Covington Happy with this vehicle purchase experience Dodge Ram Jeep in Covington Happy with this vehicle purchase experience More

Jordan was great to work with, always a fast and professional response to any questions. professional response to any questions. More

Probably the most satisfying buying experience that I have ever had when buying a new vehicle. have ever had when buying a new vehicle. More

Quick and courteous staff was very helpful. Showroom was clean and nice. Coffee was readily available. Showroom was clean and nice. Coffee was readily available. More

Not a long wait and friendly people. I did ask for my windshield to cleaned because I can not do it myself. It was not cleaned. I did ask for my windshield to cleaned because I can not do it myself. It was not cleaned. More