Rainbow Chrysler Dodge Jeep LLC - Service Center

Not the most pleasant experience. The ACTUAL price was significantly higher than the price listed online when i scheduled the appointment. The ACTUAL price was significantly higher than the price listed online when i scheduled the appointment. More

Service and parts desk extremely demonstrates negligence in replying to customers about parts orders and notifications update. Never calls, text, email nothing. I ordered the rear axle assembly at a cost o in replying to customers about parts orders and notifications update. Never calls, text, email nothing. I ordered the rear axle assembly at a cost of approximately $2',700.oo. During this time I have had my house for sale and sold it.. we are leaving the state of Louisiana and wanted to cancel the order.. your customer service woman wants a $800.oo restock fee.. that is robbery and unfair to senior citizen and Vietnam veterans... More

Job done well and on time. I appreciate having a ride to and from so thank you for that! But they didn’t put or tell me the kids car seat was not installed. That was frustrat I appreciate having a ride to and from so thank you for that! But they didn’t put or tell me the kids car seat was not installed. That was frustrating. More

Spent thousands to try and fix a problem and multiple visits only for them to tell me there was something else wrong. And now parts were back ordered and not available, thanks for not fixing the issue. visits only for them to tell me there was something else wrong. And now parts were back ordered and not available, thanks for not fixing the issue. I just spent thousands on things that didn’t need to be done in the first place and they basically said to me you’re SOL. Have a nice day, been good here for years and we bought my wife’s car here, they lost all my business. More

They have not resolved any of our issues with the car. Shaking vigorously and made us purchase $1400 for 4 new tires and the issue is still not fixed. Ceiling of inside of car rattles and they cannot fix. Shaking vigorously and made us purchase $1400 for 4 new tires and the issue is still not fixed. Ceiling of inside of car rattles and they cannot fix. They do not provide a loaner vehicle as promised when we purchased the vehicle. Multiple issues, never a resolution, always walking away unhappy with service provided. Lack confidence in their service people. We will definitely shop elsewhere for our next vehicle purchase. More

Suddenly had a dead battery (unbeknownst at the time) and had my car towed to Rainbow CDJ for diagnosis and service. They contacted me for information before starting work and stayed in touch until complete, had my car towed to Rainbow CDJ for diagnosis and service. They contacted me for information before starting work and stayed in touch until complete, along with estimates for repair. Service reps here are always polite and informative. I trust them with my vehicle! More

I had to call daily for information. The information I received was not detailed. I asked for a loaner and one was provided the las two day while my vehicle was there for almost 21 days. The information I received was not detailed. I asked for a loaner and one was provided the las two day while my vehicle was there for almost 21 days. The thermostat and a seal was the original diagnosis and they were awaiting for the parts. I called and talk with a different service rep and they told me the notes added a water pump replacement. The service description says: engine, transmission, engine, Engine light, breaks, rental. Absolutely failures at communicating. More

Great experience in the service department! Always a pleasure. Easy to get scheduled. Quick turnaround. Always a pleasure. Easy to get scheduled. Quick turnaround. More

I had a check engine light come on in a 2025 Ram 1500 Rebel X with only 3200 miles on it. I took a day off from work to bring the vehicle in and have it serviced on 5/16. After about an hour of waiting a Rebel X with only 3200 miles on it. I took a day off from work to bring the vehicle in and have it serviced on 5/16. After about an hour of waiting at the dealership I was informed that the light was reset and that it "should not" come back on and if it did to "just bring it back". Otherwise I was told that the wiring connections were inspected and nothing was obviously wrong. Three days later the light came back on so I returned to Rainbow at the earliest time I could, on 5/26. When I arrived for my scheduled time I was told the mechanic would look at it in a few hours when he could. What is the point of setting up a time if there's nobody that can work on the vehicle at that time? At this point I was now on my 3rd iteration of the check engine line and under 3500 miles still. Twice it had reset itself and once it had been reset by the service department in the previous visit. Late in the day on 5/26 I was told that I needed a new fuel pump and tubing, that the parts would be ordered, and would take 3-5 days to receive. I was advised that I should come retrieve my truck. While doing so, I asked to make the appointment for service for late that week when the parts were in, but was told that I couldn't make an appointment until the parts were in, and that somebody would call me when they arrived. Eight days later, not having heard anything from the service department, I called to get an update. The first three attempts to call were disconnected before I was able to speak with somebody. Once I called the sales side of the building and asked to be directed to my service adviser I was finally able to speak with him. He put me on hold to check with the parts department and returned to say they were in stock, despite nobody notifying me like I had been told. He then asked when I wanted to schedule an appointment for. I requested 6/6 as my only personal availability during the week, since I was informed that the repairs cannot happen on a Saturday despite the service department being open. I was placed on hold again while he attempted to call the technician, but when he returned said the technician wasn't available and he'd need to speak to them before he could schedule me. The service advisor said he would call me back once he connected with the technician, but 20 hours later I still haven't heard anything. It is frustrating enough to have a check engine light come on in a brand new $74K vehicle. I bought a new truck so that it would be reliable, not so that I could make multiple trips to the dealership to have it fixed and to drive around with a check engine light on before my first oil change. It is a large enough disruption to have to move work and travel (for work) schedules around for multiple appointments, but more so when I I can't get answers from the dealership or book appointments. If it was not a warranty issue I certainly would not use or recommend the service department at Rainbow. More

I purchased the truck on 5-11-25 it broke down on 5-22-25 yall have had it since with no commination. I call yesterday 6-3-25 to check on it and was told waiting on a part and that they didn't have a deliver yall have had it since with no commination. I call yesterday 6-3-25 to check on it and was told waiting on a part and that they didn't have a delivery date on that part More