Rainbow Northshore GMC - Service Center

incomplete work order request on 2 issues with truck I have brought my brand new truck in several times for several different problems , they only completed 1 of the items and have never called me back I have brought my brand new truck in several times for several different problems , they only completed 1 of the items and have never called me back since to reschedule with me for the remaining 2 issues problem 1 ( rear end shakes really fast at speeds of 60mph and higher, wheels & tires were balanced and rotated from dealer) problem 2 ( transmission slips after shifting into drive from reverse after backing up once i'm moving forward ) . This is something that really urks me More

Very disappointed this time. I brought my truck in for routine servicing. I had a brake issue which was discussed yesterday. I was told that the job would take 2 hours. I have I brought my truck in for routine servicing. I had a brake issue which was discussed yesterday. I was told that the job would take 2 hours. I have always taken my truck to Rainbow which is where I purchased it. Today, the job was finished. The bill was $783.17. This was more than had been discussed and I am not happy with the cost of the repair. As I told Sena, I don't want to look elsewhere, but I think I may have to as Rainbow is getting too expensive. Today, no one explained why the charges were as stated on the invoice. Basically, the attitude was just go over, pay the bill and get on out of here. More

Disappointed This is the second oil change in a row where on the paperwork it stated that during the multi point check the windshield wipers were check off as bein This is the second oil change in a row where on the paperwork it stated that during the multi point check the windshield wipers were check off as being ok and they clearly aren’t. The reason I chose to bring my vehicle to this service center is because I thought something as routine as an oil change and tire rotation would be performed thoroughly. This makes me wonder what else is being over looked. More

Thorough and efficient Brought my vehicle in for recalls, and they were very thorough. They found other recalls other than the one I was alerted about. It was also easy to m Brought my vehicle in for recalls, and they were very thorough. They found other recalls other than the one I was alerted about. It was also easy to make an appointment. More

Professional service A great climate, got me in and out quickly even took care of sone recalls that I wasn’t aware of. Awesome employees awesome atmosphere A great climate, got me in and out quickly even took care of sone recalls that I wasn’t aware of. Awesome employees awesome atmosphere More

Oil change My visit was extremely pleasurable staff is professional, courteous and on time. Having an appointment is awesome y’all have always been very speedy i My visit was extremely pleasurable staff is professional, courteous and on time. Having an appointment is awesome y’all have always been very speedy in accomplishing the task at hand, also y’all accomplish a couple of recalls while there More

Repair of a reocurring electrical problem Fred, the service manager, & Cassidy, the mechanic, stuck with this issue, got the problem determined, repaired and covered parts under warranty. How Fred, the service manager, & Cassidy, the mechanic, stuck with this issue, got the problem determined, repaired and covered parts under warranty. How do you beat that!!! More

Check in was friendly. Vehicle was serviced promptly. We were not aware of recalls on the vehicle. Service representative did not talk to us after, just checked out. Veterans discount not offered. Thank We were not aware of recalls on the vehicle. Service representative did not talk to us after, just checked out. Veterans discount not offered. Thank you. More

Replace part under warranty Good response to problem. Gave me other transportation while waiting for part. Excellent service from personnel and always willing to answer my questi Good response to problem. Gave me other transportation while waiting for part. Excellent service from personnel and always willing to answer my questions. Clean, neat, comfortable facility. More

Fast Service Fred has always been very efficient and friendly. Had only a 20 minute wait for installation of a brake-related recall service. Everything was done co Fred has always been very efficient and friendly. Had only a 20 minute wait for installation of a brake-related recall service. Everything was done correctly. More