Rairdon's Alfa Romeo Maserati and Fiat of Kirkland - Service Center

A little communication goes a long way. ..service advisors are overworked. Car went in for fairly minor warranty work - maybe 2 days of shop time. Ended up parked there for over 5 weeks. Par ..service advisors are overworked. Car went in for fairly minor warranty work - maybe 2 days of shop time. Ended up parked there for over 5 weeks. Part delays, wrong parts delivered - that happens, likely not their fault. However, unanswered calls and ignored emails isn't professional, so for weeks at a time I had no clue what the status was. Add some typical dealer shenanigans (keep in mind shop rate is $205/hr): - Advised new brake pads and brake fluid flush, except I flushed with new fluid < 24 hrs earlier...tech didn't use a brake fluid tester and just assumed. - Advised a cabin micro filter despite being changed 3k miles ago. - Advised new air filter despite aftermarket air intake. - Mount & balance some new tires, concurrent with TPMS system error. Error ended up being 1 dead sensor batt. Tech said they could swap the 1 extra sensor I had in for the bad one, except chose not to do so during the M&B process, instead creating a separate line-item charge, at $105 to do so. Effectively double-charging. - Excessive RR toe-in. As part of replacing pinion boot and inner tie rods under warranty an alignment was necessary. Alignment was performed (only for centering steering wheel & steering sensor), didn't adjust out-of-spec F camber or the RR toe-in, then asked $190 for the work. This is equiv. to Les Schwab (whom I used to work for) performing a full alignment (~$140 here), telling you it's out-of-spec (I had to ask them for the alignment spec sheet) and letting you go on your merry way. I didn't approve that work, so after some pushback the work was voided. During 2 prior visits > 5 yrs ago I had fantastic experiences, not so anymore and glad not to ever use them again. Advisors are doing their best given a mediocre situation, and the double-charging is common. More

Excellent service dept. Friendly and knowledgeable staff. Always willing to help out with any questions. Friendly and knowledgeable staff. Always willing to help out with any questions. More

The service and conversations with Jasmine Arnold is one of the best experiences I have had. Jasmine is knowledge, professional and extremely helpful in assisting me. The service on my car was top notch as of the best experiences I have had. Jasmine is knowledge, professional and extremely helpful in assisting me. The service on my car was top notch as well. More

Always a positive experience with the service department! The service rep who helped me, Nasreen, is fantastic and does a great job. This is one of the better service providers I have ever dealt with! The service rep who helped me, Nasreen, is fantastic and does a great job. This is one of the better service providers I have ever dealt with! More

Bought a 2016 fiat 500x here in 2017. I’ve had it for 5 years and love it. Warranty has expired but I made am appointment online to have a look at my breaks and tires. I found out there w I’ve had it for 5 years and love it. Warranty has expired but I made am appointment online to have a look at my breaks and tires. I found out there was a recall and I they performed the work and gave me a loaner. Nice shop manager Christian. Josiah sold me the car originally and he’s still there after 5 years. Says something about a business if it retains it’s employees. More

Service advisor very conscientious recoding questions and explaining outcomes. Clean loaner provided. Service area clean and all personnel friendly and helpful. explaining outcomes. Clean loaner provided. Service area clean and all personnel friendly and helpful. More

Great place super people Steve the GM is the Best Always easy to deal with Best Always easy to deal with More

Easy to make appointment, service is excellent, informed me of everything up front. A pleasure to do business with. me of everything up front. A pleasure to do business with. More

My sense of this dealership is that they are the most experienced in the area for Italian cars. experienced in the area for Italian cars. More

They were Amazing! They handled my long list of repairs, some unknown, with professional and friendly service. The technician (first name started with “I”-sorry I c They handled my long list of repairs, some unknown, with professional and friendly service. The technician (first name started with “I”-sorry I can’t remember it) went above and beyond to make all the repairs to ensure my trip driving back to Alaska was safe. Nasreen went out of her way to keep me updated on the status of the repairs and I appreciated her friendly and knowledgeable assistance. I wish we had this level of service available in Juneau. Thank you all! More