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Honda of Sumner - Service Center

Sumner, WA

4.1
89 Reviews

89 Reviews of Honda of Sumner - Service Center

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September 01, 2025

Wendy and Mike in the service department are both great. I've been bringing my Honda to them for repairs and normal maintenance for years now. More

by nalonnitsirk
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I haven't dealt with the sales department
August 31, 2025

This past saturday I went in for an annual service and was delighted with the overall experience Chiane M. procured with me on what needed to be done on my car. had Very clear communication and always wan More

by Chris Giangrandi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sales Team
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chiane Martin
Sep 02, 2025 -

Rairdon's Honda of Sumner responded

Chris, thank you for sharing your feedback about Chiane and our team! We're glad to know we have your trust here at Rairdon's Honda of Sumner. See you next time!

August 26, 2025

Every and all experiences with this dealership from sales to service has been a joke More

by Ct
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sales Team
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carolyn, Jeffrey, Genevieve
Aug 27, 2025 -

Rairdon's Honda of Sumner responded

I would be grateful for the chance to speak with you directly and see what I can do to improve your experience. If you're willing to talk this through, please give me a call at your earliest convenience. Thank you for your feedback, Carla L. Ross - Customer Satisfaction Manager - cross@rairdon.com

August 26, 2025

I was impressed by scheduler who was a female and don’t recall if she had a name tag I was hoping to include her in my lists of kudos. Adam Aride the service advisor was excellent!! Good customer skills More

by mike.howze
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Aride
Aug 27, 2025 -

Rairdon's Honda of Sumner responded

Thank you for sharing your positive experience with our team! We're glad to hear both our scheduler and Adam made a good impression. We’ll make sure to pass along your compliments, and we look forward to helping you again at Rairdon's Honda of Sumner! Safe travels!

August 20, 2025

Always friendly. Always do a good job. Easy to deal with. Wendy is always helpful. More

by TW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sales Team
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wendy
Aug 22, 2025 -

Rairdon's Honda of Sumner responded

We are glad to hear that Wendy has provided such helpful and friendly service. Thanks for choosing Rairdon's Honda of Sumner!

August 16, 2025

Always informative and upfront, I only go to this Honda. They have good service specials too. More

by 01182
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sales Team
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chiane
Aug 19, 2025 -

Rairdon's Honda of Sumner responded

Thanks so much for your loyalty. We look forward to your next visit to Rairdon's Honda of Sumner!

August 09, 2025

Friendly, helpful, show their concerns and try to keep my Honda in good condition. Thanks More

by sopheapvann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sales Team
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chaine
Aug 13, 2025 -

Rairdon's Honda of Sumner responded

This review means a lot to us! Thank you from the Rairdon's Honda of Sumner team.

August 06, 2025

Adam was very nice, the only thing was that when I dropped car off I ask for a car wash. He said no problem, but when I picked it up it had not been washed. More

by deannodonnell2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam in service
Aug 13, 2025 -

Rairdon's Honda of Sumner responded

Thank you for sharing your feedback about Adam's service and sorry to hear about the car wash oversight. We apologize for any inconvenience this may have caused. We value your business and hope to exceed your expectations next time at Rairdon's Honda of Sumner.

August 03, 2025

Brittni was very pleasant to work with. She was sympathetic when my car had more issues than anticipated (an older Honda) and explained necessary repairs and the reasons for them clearly. More

by kstep
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn't interact with sales
Aug 13, 2025 -

Rairdon's Honda of Sumner responded

We're so lucky to have Brittni on our team! Thank you for choosing Rairdon's Honda of Sumner. We hope to see you again down the road!

August 01, 2025

Thank you Adam for your service Adam has made the experience pleasant and given me excellent service. More

by Shirley.kaszycki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Aug 13, 2025 -

Rairdon's Honda of Sumner responded

Shirley, this feedback made our day! It's wonderful to hear that you are so impressed with Adam's service. We appreciate your business and we hope to see you again at Rairdon's Honda of Sumner!

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