Rairdon’s Volkswagen of Everett

Xpress Service Oil change I went in today for Xpress Service oil change at 12:30PM (2 and 1/2 hours before they close). I wait for 20 minutes for service guy Joey Espinoza to c I went in today for Xpress Service oil change at 12:30PM (2 and 1/2 hours before they close). I wait for 20 minutes for service guy Joey Espinoza to chat with other customer. After he was done talking and then he asked me what can he do for me (even though there is another guy already asked me and wrote down the information). I told him that I need oil change. Then he looked at the paper and watch and said that he had 3 oil changes in order right now and there is "only 2 hours" left before the store is closed so he needs to check with mechanics so he went away for a while but did not ask any mechanics and then he stopped by another service rep. ( I didn't get his name but he is tall guy and there are only 2 guys service rep. at that time) and then Joey said to me that we had 3 cars a head of you so we are not able to service oil change for you today. I asked him how long will it take to have oil changes, there is a lot of places they even have oil change in 15 minutes. I realize that this guy does not care about the customers or company benefit and does not hesitate to send customers away. I went to another dealer place and I got oil change in 15 minutes. Sometime dealer is good but they hire bad service representative. I have 2 cars that I often to go to this place but lately they changed service rep. and they are not customer centric. Anyway Pignataro Volkswagen dealer is losing loyal customers to another dealer. More

Our first Lease experience was positive This was our first time leasing a vehicle, and the terms were explained carefully, the team were hospitable, and thoughtful in guiding us in understan This was our first time leasing a vehicle, and the terms were explained carefully, the team were hospitable, and thoughtful in guiding us in understanding leasing. I appreciated that they respected the fact that we were shopping around for the best deal for ourselves, yet respectfully tried to win our business by trying to meet the competitors’ offers. More

Best dealership experience we have ever had Start to finish, everyone was professional, knowledgeable, friendly. Great selection. The staff stayed well past closing time to get the job done. Eve Start to finish, everyone was professional, knowledgeable, friendly. Great selection. The staff stayed well past closing time to get the job done. Everyone was clearly interested in selling us a car but they did not pressure us at all. We drove off with exactly the car we were looking for - we highly recommend Pignataro. Volkswagen. More

Came to my rescue and fixed my wagon. Was in a car accident and was told my car was fixed. It was not but I had it towed to Pignataro and they fixed it right away with great customer serv Was in a car accident and was told my car was fixed. It was not but I had it towed to Pignataro and they fixed it right away with great customer service. Thanks Nick in service you are the best. More

What a relief. I brought our Jetta to Pignataro directly from another repair shop that had the car for three weeks and could not find the problem. Pignataro's servic I brought our Jetta to Pignataro directly from another repair shop that had the car for three weeks and could not find the problem. Pignataro's service department found the problem in a couple hours at a very reasonable cost. Well done. More

VW emissions fix I was anxious about my car getting fixed after finally deciding to go with the emission fix and not buy a new car. I have a VW Jetta TDI- it's running I was anxious about my car getting fixed after finally deciding to go with the emission fix and not buy a new car. I have a VW Jetta TDI- it's running well now and no longer is thencheck engine light on; pignataro did a great job meeting my needs and getting the job Done. I was given a 2015 Passat for a loaner which was a really smooth ride. Everyone was friendly and helpful throughout the process. Glad i chose to stick with Volkswagen. More

Awesome! fast, effective, with a nice wash and vacuum too!! Pignataro is by far one of the most amazing dealerships from sales (Erick is the guy!!), to finance (always go with Kathleen) to service and detail - Pignataro is by far one of the most amazing dealerships from sales (Erick is the guy!!), to finance (always go with Kathleen) to service and detail - Justin and Stefan are outstanding!!!!! If you want a fuel efficient car, that is super fun to drive at a great price with top notch service....... go to Pignataro. I visited for service but was also buying a second car! More

Efficient, knowledgeable and friendly. I have always used Pignataro VW in Everett and always have found their staff to be efficient, knowledgeable and friendly. The work carried out has al I have always used Pignataro VW in Everett and always have found their staff to be efficient, knowledgeable and friendly. The work carried out has always been first rate. More

Pignataro rules I really like Pignataro VW. They are both professional and nice folks, which is hard for any company. I like both their service staff and the sale I really like Pignataro VW. They are both professional and nice folks, which is hard for any company. I like both their service staff and the sales .folks, and I have never admitted liking a car salesman before. Pignataro have gone out of their way to be helpful to me. I recommend them to anyone! More

Dealership service department success. Nothing is ever perfect especially with dealerships. But overall Pignataro VW has done very well. The price is a little high but with my Costco member Nothing is ever perfect especially with dealerships. But overall Pignataro VW has done very well. The price is a little high but with my Costco membership I get an additional savings. The service department staff seems to do the right thing and gets the job done right. More