Honda of Burien - Service Center

Service person was extremely professional and attentive. Service to be done was clearly explained. Time of service was estimated and was completed early. Service person texted me and clearly explained resu Service to be done was clearly explained. Time of service was estimated and was completed early. Service person texted me and clearly explained results of inspection. I was very satisfied with my experience. More

Great customer experience and well knowledgeable. Really friendly staffs. Would recommend to this location for any service but just need to flexible with price point. friendly staffs. Would recommend to this location for any service but just need to flexible with price point. More

I love when I come into the Honda Burien Service department and Helen is working. She's kind, friendly and really makes you feel welcomed. I've been coming to this location since I moved to WA in 20 department and Helen is working. She's kind, friendly and really makes you feel welcomed. I've been coming to this location since I moved to WA in 2014 and Helen has always given the same level of care everytime I've had a pleasure of interacting with her. More

Amazing service. Helen who helped me was kind & crazy efficient. Best honda dealership we have ever visited . Recommend it for sure to anyone so good efficient. Best honda dealership we have ever visited . Recommend it for sure to anyone so good More

Very happy customer here. Prompt, kind, efficient, and Very happy customer here. Prompt, kind, efficient, and always trustworthy and competent! Great service today as always!!! :) Also, love my Honda F Very happy customer here. Prompt, kind, efficient, and always trustworthy and competent! Great service today as always!!! :) Also, love my Honda Fit, wonderful car. Happy with service! More

Helen in service was great! Also, really appreciated Malcolm picking up and dropping off my car-he was very nice. Helen kept me apprised of what was happening with my car. Malcolm picking up and dropping off my car-he was very nice. Helen kept me apprised of what was happening with my car. More

Honda of Burien’s website advertises a Pick Up and Deliver service. I submitted my information and was expecting a call back to set up an appointment. 3 days went by and no call. Then when I called I Deliver service. I submitted my information and was expecting a call back to set up an appointment. 3 days went by and no call. Then when I called I was told “Oh we’re not offering that service right now because of the pandemic.” But no one ever called me to let me know. I find it strange that they don’t offer the special pick up/deliver service during this time because it seems like that would be the best way to keep their customers safe. Seems they don’t really care about their customers. I made an appointment to drop my car off and I arranged for a ride while they worked on my car. About 2 hrs later I get a call saying my car is almost ready but did I want to have the transmission fluid taken care of. This was not part of the maintenance alert that showed up in my car. I said no thank you. And then continued to wait for the call to tell me that my car was ready for me to pick up. I waited for over a half hour and no call. Finally we drove back to the Honda of Burien and I went in to ask and sure enough my car was ready. When I asked why I didn’t get a call they said oh you got a text. No I did not. When we bought the car the salesperson sold us on the prepaid maintenance plan. Since we have another car (a Toyota) that also has a prepaid plan we decided to go for it for the Honda as well. But it’s a total bate and switch. The salesperson never made it clear that we were only prepaying the oil change and nothing else. They have up charged us for everything else other than the oil. For our Toyota the maintenance plan truly covered everything. We paid nothing for the duration of the plan. We just feel this is a sneaky business tactic. We will not be returning to Honda of Burien. More

Great experience and very quick. In and out in 45 minutes! Great area that was socially distance to wait in, even though we weren’t there for long. minutes! Great area that was socially distance to wait in, even though we weren’t there for long. More

I got to meet Helen very professional and good customer service . I am very happy with her very friendly, she gave me some coupon discount, but the price was a little high. service . I am very happy with her very friendly, she gave me some coupon discount, but the price was a little high. More

I recently went to Burien Honda for service, and had a great experience. I was greeted warmly, and my questions were answered, and the service I needed was accomplished in the amount of time estimated. great experience. I was greeted warmly, and my questions were answered, and the service I needed was accomplished in the amount of time estimated. More