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2,080 Reviews of Rallye Acura - Service Center
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September 12, 2019
Unusual noise Texted to see if noise reoccurred but it did not But very pleasant and helpful Both Enza and. Moon So appreciated their assistance with my issue. Texted to see if noise reoccurred but it did not But very pleasant and helpful Both Enza and. Moon So appreciated their assistance with my issue. Which hadn’t reoccurred More
by TOOTHPROF
Verified Customer
September 12, 2019
service The service area is very clean and bright. The employs are very polite and very friendly. I was given a loner car that was clean and equal value of wh The service area is very clean and bright. The employs are very polite and very friendly. I was given a loner car that was clean and equal value of what I was driving. Every thing was explained to me in detail about the service I was receiving . More
by hlafond
September 08, 2019
Outstanding from Beginning to End From the moment I entered the service center, I was impressed by the courteous, efficient manner in which the staff handled the problem, an open recal From the moment I entered the service center, I was impressed by the courteous, efficient manner in which the staff handled the problem, an open recall on my MDX. The work took over an hour, but the renovated sales area proved to be a very comfortable place to wait. Also, I enjoyed talking to Anthony and Julio about the new vehicles. I have already recommended Rallye Acura to others and will continue to do so in the future. Linda More
by LINDA
September 04, 2019
Courteous Service writer was pleasant and didn’t try and sell me anything I didn’t need. Car was ready when promised . Good experience very clean dealership Service writer was pleasant and didn’t try and sell me anything I didn’t need. Car was ready when promised . Good experience very clean dealership More
by TOM58TOM
Employees Worked With
September 04, 2019
Service at Rallye Acura You check in at Rallye Acura and see Chad Tammaro who is a great service adviser. He has your car serviced with everything needed to be done in a sho You check in at Rallye Acura and see Chad Tammaro who is a great service adviser. He has your car serviced with everything needed to be done in a short time. He will only recommend additional service necessary when the technicians find a problem. He does not try to upsell anything. Rather he keeps the customers happy they continue to return. I have been working with him for over 12 years now. More
by rick723
September 02, 2019
A Service Center that Truly Serves I was welcomed and greeted immediately upon driving in. I had come in for a recall and was given an explanation of how long it would take and what th I was welcomed and greeted immediately upon driving in. I had come in for a recall and was given an explanation of how long it would take and what the problem might be. Then I was ushered in to the comfortable waiting area where coffee or tea was available. I had just about completed the work I had brought along, when my car was ready, all clean and shiny. More
by RAUCHJRDR
Employees Worked With
September 01, 2019
A1 service Work with chad and Jay Rosenthal. Both the reason I stay with Acura. They are always easy to work with. Both extremely knowledgeable, honest and f Work with chad and Jay Rosenthal. Both the reason I stay with Acura. They are always easy to work with. Both extremely knowledgeable, honest and friendly. I appreciate them tremendously.. More
by FELICIA COHEN
August 28, 2019
ILX Recall Service on my ILX recall was quick but I didn’t appreciate the price gauging for the “necessary service” the car needed (wipers, oil change and filter Service on my ILX recall was quick but I didn’t appreciate the price gauging for the “necessary service” the car needed (wipers, oil change and filter totaling close to $300). Prices need to be realistic and competitive if you want people to keep coming in for service. I only came because it was a recall. I also met with Anthony about a lease for an MDX but didn’t end up getting it. More
by LAUREN.BARDACH
August 27, 2019
Seriously? I had my vehicle towed through RSA back on March 2nd and the vehicle was delivered to the wrong dealership. I then called to have it towed to the cor I had my vehicle towed through RSA back on March 2nd and the vehicle was delivered to the wrong dealership. I then called to have it towed to the correct dealership after receiving no phone call that the car was in Valley Stream. My car was then delivered an hour after the scheduled time. Now, these are issues with RSA and AAA, not the dealership, but this is just the preamble. Upon receiving my vehicle back after repair, I noticed that I had a scratch on my car. It was in the shape of a check mark, about 3-4 inches in length. The scratch is on the top of the car, which would not be towing damage. I was told by Rallye Acura that all cars are photographed upon delivery, but there are no photos of my vehicle. I was told that RSA needs to take care of this but RSA is a third party call center which has nothing to do with Acura. I was told to file a complain with AAA but they are telling me that it needs to be done through Acura because the car was brought to the wrong dealership from the beginning. (I asked for it to be brought to Rallye Acura and was told that was no problem but it was brought to Valley Stream, the closer dealership. I was told that they automatically bring it to the closest dealership after the fact, not when I called). I also tried to speak to the service manager at Rallye Acura but he instead yelled at the Service Adviser since he didn't want to deal with me. I have filed a claim with the Better Business Bureau but have received no answer from Rallye Acura. The scratch has since been fixed but the poor, abhorrent customer service I have received has me reevaluating ever buying an Acura vehicle again. Seriously, the attitudes and ineptitude I have dealt with is ridiculous, especially from a supposed "luxury" brand. More
by SSERRA24
Employees Worked With
n/a
August 26, 2019
Oil change maintenance I always feel I am treated as a number one customer. It is important that I feel safe and secure and Rallye Acura does a great job reminding me as wel I always feel I am treated as a number one customer. It is important that I feel safe and secure and Rallye Acura does a great job reminding me as well as taking care of the needs of my car to make sure it always performs well. More
by LG
