Rallye BMW - Service Center

Replace left axle and tire My Service rep was very nice and I appreciated the loaner car. i came in with a noise issue coming from my axle. My Service rep recommended that Ral My Service rep was very nice and I appreciated the loaner car. i came in with a noise issue coming from my axle. My Service rep recommended that Rallye should do a full assessment for $200. i received a report that recommended new axle for $1995 and brakes for $995. Also valve cover gasket, engine mounts which caused the axle to go. new rims and a bunch of other stuff for $14K. i brought the car to a service center in Smithtown who services my Cayenne for years. they replaced the axle and brakes for $1200 total. $1800 less! they looked at the gasket, no leaks. they looked at the engine mounts, no issue. rims, could use replacing. the replacement tire had white glue all over the outside. i lost my faith in Rallye. i think i wasted $200 on the assessment and my time. As I mentioned the service rep, Carol was very good and i do appreciate her follow up and hep. thanks, Bob More

awesome I have been going to Rallye since 2008. There service and friendliness is awesome. No complaints from me. I recommend Rallye for service and sales I have been going to Rallye since 2008. There service and friendliness is awesome. No complaints from me. I recommend Rallye for service and sales More

Quick courteous service. Everyone on site presented with excellent customer service. From the moment I entered the service garage until my car was ready, I was met with friend Everyone on site presented with excellent customer service. From the moment I entered the service garage until my car was ready, I was met with friendly helpful staff. While having trained mechanics are very important, the first person your customers see should, and in Ralleye's facility, are representative of quality care and concern for customers comfort. More

Great service and good people! I showed up without an appointment at 6:45 AM; I was from out of town and had an all day meeting I couldn't miss. The took me right in, asked if I nee I showed up without an appointment at 6:45 AM; I was from out of town and had an all day meeting I couldn't miss. The took me right in, asked if I needed a ride or loaner, and they provided me a new 430 to take to my meeting. The kept in contact to let me know progress, and when I returned at 5:30 PM my car was washed and ready. You can't be better served. There was one negative - the cost. Acknowledging it is located in a high rent district and having been informed there was a $200 diagnostic fee, the issue was a bad plug and coil (BMW price about $55), which cost an additional $450! Ouch! More

Superb! Exact opposite of my horrible experiences with BMW Great Neck Service Center. This dealership (Rallye) is very efficient and professional. Great cu Exact opposite of my horrible experiences with BMW Great Neck Service Center. This dealership (Rallye) is very efficient and professional. Great customer service, I'm glad I made the switch! More

Quick, courteous, and efficient. I have always found Rallye sales and service to be excellent. When I bring my vehicles in for service I always request Carol Clark-Muniz as my advisor I have always found Rallye sales and service to be excellent. When I bring my vehicles in for service I always request Carol Clark-Muniz as my advisor. She is competent. More

Service Experience Meet and greet staff at service center is friendly and courteous. Excellent service and knowledgeable service adviser, Carol Muniz. I am very satisfy Meet and greet staff at service center is friendly and courteous. Excellent service and knowledgeable service adviser, Carol Muniz. I am very satisfy with this department. More

Always outstanding! Prompt, thorough, and communicative. Excellent experience as always. They are all knowledgeable about their product line. They are always accommodati Prompt, thorough, and communicative. Excellent experience as always. They are all knowledgeable about their product line. They are always accommodating and go above and beyond. More

Concierge Service Gianni Marini and Nick Soldo are truly professional and courteous. We were notified of every step during the process, our vehicle was returned in bett Gianni Marini and Nick Soldo are truly professional and courteous. We were notified of every step during the process, our vehicle was returned in better than new condition. More

Excellence The Rallye. Team is always Great to work with. Professional, punctual and very detail focussed. Feels great knowing that dealers like this still exi The Rallye. Team is always Great to work with. Professional, punctual and very detail focussed. Feels great knowing that dealers like this still exist. Will recommend Rallye to anyone looking to purchase a BMW. More