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3,306 Reviews of Rallye Motors - Service Center
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November 16, 2017
Excellent Service Kenny is always friendly and knowledgeable when we bring in our car. We have been working with him for several years and appreciate his help in worki Kenny is always friendly and knowledgeable when we bring in our car. We have been working with him for several years and appreciate his help in working through any issues with our cars. I would highly recommend him to anyone needing service. More
by mark fallon
Employees Worked With
November 14, 2017
Service I would like to thank Katie and her team for making my recent visit to Rallye Service a pleasure. The job was done professionally and in a timely ma I would like to thank Katie and her team for making my recent visit to Rallye Service a pleasure. The job was done professionally and in a timely matter. More
by Frank Lima
September 21, 2017
Incompetent service expertise on older Mercedes Upon the recommendation of a friend, I brought my 1994 E420 for service: the engine did not run reliably, did not accelerate properly, and occasionall Upon the recommendation of a friend, I brought my 1994 E420 for service: the engine did not run reliably, did not accelerate properly, and occasionally at idling the engine would stop running. Until the summer of 2017 the car never had problems, and I took very good care of it. The old Mercedes still looks very well and drove "like new". My regular mechanic ran out of possible solutions to my erratic problem, and I opted to consult a Mercedes dealership as an "expert". I was promised that they have people experienced in these older models and that they can help me. The car arrived at the dealership on August 22, 2017, and today, on September 21, is still in the shop. They tried unsuccessfully to diagnose the cause of the engine' s issues, and a few days ago I was informed that a Long Island dealership "expert" would be consulted. It does not speak for a service department when "an expert" has to be consulted after 4 weeks of no problem solution. What is also discerning is the lack of timely communication back to me about the status of my car. What a waste of time! I know (as a layman, nevertheless competent to understand automotive technology) that the issues of my car are not unique and that they can be repaired, provided someone knows what to do and trace the problem systematically! More
by Mercedes Owner
Employees Worked With
May 04, 2017
Best of the best Vince makes service a breeze. He is knowledable, friendly and honest. The craziest part of servicing my Mercedes is that I don't fear it. I actually l Vince makes service a breeze. He is knowledable, friendly and honest. The craziest part of servicing my Mercedes is that I don't fear it. I actually look forward to it. From the initial consult with Vince to the freshly washed car that gets returned to me, it's a no hassle experience. Bravo! More
by Bigjoe
Employees Worked With
May 03, 2017
Fantastic Service Advisor Robert Carlson is an honest, thorough and friendly service advisor. The attention he pays to his clients makes him an invaluable asset to the Rallye Robert Carlson is an honest, thorough and friendly service advisor. The attention he pays to his clients makes him an invaluable asset to the Rallye Mercedes family. More
by Cucinella Kimberly
Employees Worked With
February 22, 2017
Had a wow moment before and after service, wonderful.. Wonderful experience, addressing my needs @ took time while processing my information. First time visit, will not go anywhere else, bought car in sta Wonderful experience, addressing my needs @ took time while processing my information. First time visit, will not go anywhere else, bought car in state college , Pa. thankful for the narrative on my benz needs, will make appt. to address them only at your Roslyn station.. thank you, lounge area great place to wait on service.. thank you. Ramiro Malian, and service personnel.. More
by Vito
Employees Worked With
October 04, 2016
Poor skill and horrible service manner I bought a pre-owned Mercedes from Rallye in February 2016, so far so good until June. Strange noise started to appear only in 4 months. I was told I bought a pre-owned Mercedes from Rallye in February 2016, so far so good until June. Strange noise started to appear only in 4 months. I was told the exhausting pipe had problems. Three times in a row I had sent my car back for repair. Every time they fixed the problem by creating another problem. Same noise has always been there even though it had been fixed three times. When I returned for the 4th time, they simply declined to take or repair my car anymore. They even told me to call up Mercedes USA for help myself. More interesting is that they claimed the noise was normal because mine is a sporty car. My car had NO noise at all during the first four months after I purchased. Their explanation is simply a fake excuse. The representative David Chin is the worst guy I've ever seen. He knows nothing but simply a transmitter telling me what other said. If you ask him a question his answer is I don't know. Never will I return to Rallye. No way. More
by E350
Employees Worked With
David Chin
July 17, 2016
Very pleasant! My advisor Rob Carlson was very professional making my visit very pleasant.The waiting room and amenities are customer friendly. My vehicle was return My advisor Rob Carlson was very professional making my visit very pleasant.The waiting room and amenities are customer friendly. My vehicle was returned as clean as new. More
by Eddie MB
Employees Worked With
June 24, 2016
Tried to rip me off for B service! I contacted Rallye to get a price for inspection and B service for my 2014 E550. They quoted me a price, and I found a coupon on their website for $5 I contacted Rallye to get a price for inspection and B service for my 2014 E550. They quoted me a price, and I found a coupon on their website for $50. Then when I went for the service appointment, they told me Mercedes requires to have brake fluid replaced at this time as well, which would be an extra $200. I asked them if it is required, isn't it part of the B service? They told me no, it is not. After leaving the car there for overnight service, I went home and looked online, and sure enough, replacing brake fluid IS PART of the B service. When I went to pick up the car, I mentioned to them I should not be charged additional for this service since it is part of B service, and they replied "we don't include it in our B service". I showed them on their website where their own webpage says it is included in the B service, and when they quote a price for the B service, it should include all services listed. He told me that is not the way their dealership does it. He said the price they quote for B service does not include all the services they advertise, and they charge extra for some of the required services EVEN THOUGH THEY ARE LISTED as part of the B service. They refused to honor the price they quoted me (although they did reduce the price somewhat)and they did not honor the coupon. They are crooks! I just wanted to get the xxxx out of there. They are crooks! On top of that, they forgot to do the inspection! WHAT A HORRIBLE EXPERIENCE! More
by mm8736@aol.com
Employees Worked With
Other
April 15, 2016
Rallye Collision rocks! Ken Jacobs took wonderful car of me. He was attentive to my needs and had my car back quickly (after an accident) and looking brand new! The only plac Ken Jacobs took wonderful car of me. He was attentive to my needs and had my car back quickly (after an accident) and looking brand new! The only place to go for your collision needs. More
by wenmon
Employees Worked With
Ken Jacobs
