Rallye Motors - Service Center

had a problem with a new car i bought.i brought it in for service for 4 times to fix the problem and they didnt want to deal with it anymore so they told me there was nothing else they could do thats the way service for 4 times to fix the problem and they didnt want to deal with it anymore so they told me there was nothing else they could do thats the way the car is.i was a loyal rallye customer who never complained about anything iam no longer a rallye customer now massapequa mercedes is taking care of my problem . iam happy because i have purchased another mercedes from massapequa at a much better price i now found out how much ive been over chargerd on my cars at rallye More

i was very pleased with the service. even better i did not have to wait around. everyone was very nice. and my car was ready the next day. not have to wait around. everyone was very nice. and my car was ready the next day. More

My first service appointment for my SL550R - an oil change & state inspection. I show up early - taken in by Mr. Rodriguez. Assures me car will be ready quickly. I needed to go to work and asked tha change & state inspection. I show up early - taken in by Mr. Rodriguez. Assures me car will be ready quickly. I needed to go to work and asked that the car does NOT get washed. Mr. Rodriguez escorts me to the upstairs fully equipped waiting room. I am pleasantly suprised by what I see and that the car is ready quickly. I am a fanatic with the car - my only concern at the dealership is that no damage was done and a once-over confirmed the status. When I got home in the evening, I noticed that one of my after-market Silverstar valve caps was missing from the front tire and the others were barely screwed onto the tire valve. This was Friday evening. I opened the hood and noticed greasy fingerprints all over the air cleaner. Should I check the oil level? Saturday morning, I called and asked for the service manager - he was not in, but the person with whom I was speaking with (forgot to get his name) assured me he was ready to assist. I explained the problem (with the missing aftermarket MB valve cap) and he told me he would get me a set and send via mail. When Tuesday arrived, I again called and inquired as to what the status of my valve caps was and was told again, they would be mailed out. This time, I confirmed I was speaking to Mr. Ludemann. I told him that I was ready to fill this survey out and would overlook the mistakes of the technician if I received replacement caps as I preferred NOT to make a big deal of the situation. Thursday evening - I come home and open a FedEx envelope - bicycle caps were enclosed. Maybe my problem was not monumental, but it still deserves to be resolved. I recognize that everyone moves at the speed of light, but it's not always the big things that people focus in on. To us car fanatics, it is the little things that annoy us. Shouldn't the technician work off of a checklist? Is it too much to expect to get the car back in the same or better condition than when I brought it in? Sorry, but I did try to get someone to help this evening...I called and the receptionist switched me to Ralleye BMW - after a second try, I get someone who is sympathetic, but unable to offer a resolution. So here I sit, telling my tale of woe in this survey. If this is what I have to be subjected to for something so simple, what would be the end result if it were much more serious? Sorry, but you have to earn my recommendation and right now, my recommendation is NO. More

I had an excellent experience overall at Rallye. Everything from start to finish was exceptional. The service was outstanding, Steve was great and the waiting room was fantantastic. I can't wait f Everything from start to finish was exceptional. The service was outstanding, Steve was great and the waiting room was fantantastic. I can't wait for my next oil change! More

Disappointed in a simple thing when I asked to please change the rim around the front license plate! All they did was hammer the license plate back into the broken frame! Not too appealing! Not very ap change the rim around the front license plate! All they did was hammer the license plate back into the broken frame! Not too appealing! Not very appealing on the front of the car & a chance for u to advertise Rallye Motors! Sincerely, Ann Chafetz (P.S. My bill was over $1600 for a 1000,000 mile check up!) More

Noel Rodriguez was very professional, competent, and efficient. He was prompt for my appointment and diagnosed my issue as a result of an engine light appearing on the dashboard. The issue was resolve efficient. He was prompt for my appointment and diagnosed my issue as a result of an engine light appearing on the dashboard. The issue was resolved very promptly. Noel has a great attitude and is very courteous and respectful. More

All the people Imencounterd on my visit were super.Lou Vereeosa who made the appointment and Rob Carlson who was, my Rep, we're the usual friendly efficient people. But let us not forget the guys who met Vereeosa who made the appointment and Rob Carlson who was, my Rep, we're the usual friendly efficient people. But let us not forget the guys who met me at the drive thru courtyard, the receptionist and the guy who brought the car out after the wash. They ALL were friendly, courteous and efficient. More

Service was good overall. New rear brake pads installed as needed. Ken was very nice in trying to expedite my car wash, but the reason I gave a "good" instead of "great" rating is that after paying for my as needed. Ken was very nice in trying to expedite my car wash, but the reason I gave a "good" instead of "great" rating is that after paying for my service, I had to wait a good fifteen or more minutes for the car to arrive. Other than that, the only thing I would like to see is some discounts for service. I am constantly getting $1,000 service cards or $50.00 credits from both Smithtown and Helms Brothers, but never from Rallye. That is my only disappointment. Sincerely, Cecilia Mone More

My service advisor, Stephen Augustine was great - professional, knowledgeable and friendly. Making an appointment was quick and having a service loaner was helpful. I am sorry to say that in prior professional, knowledgeable and friendly. Making an appointment was quick and having a service loaner was helpful. I am sorry to say that in prior years, I stopped being a Mercedes owner because of how difficult it was to get a service appointment and how I dreaded dealing with the service department. Now, everything has changed and it is a pleasure dealing with Rallye. Everyone I dealt with was friendly and said hello -- a tremendous improvement. Again, my service advisor was wonderful! Dee Conway More

It's a pleasure to deal with true "professionals" who are knowledgable and helpful in getting your problem solved. I was in the Service Center very late when most of the (office) sta "professionals" who are knowledgable and helpful in getting your problem solved. I was in the Service Center very late when most of the (office) staff had already left for the day, so things were a bit hectic, but I still received the same excellent service that has come to be associated with Rallye. More