Ram Country Del Rio

Where do I start! ! From the beginning the deal was going ok I had all the information needed to buy my dream truck. I bought it over the phone I had everything ready a ! From the beginning the deal was going ok I had all the information needed to buy my dream truck. I bought it over the phone I had everything ready all this dealership had to do was just put me in the truck and let's go but unfortunately. This was a nightmare!!!! I got the truck with damages, scratches, broken piece. I got the truck with a few dents and this was supposed to be a brand new 2500 Dodge ram. I got it with stains inside the interior. I wasn't OK with the with the truck itself but I spoke to the GM and he advised me everything was gonna be taken care of but unfortunately I wasn't able to be in a loaner, they rushed the process try to cover up the scratches with some paint just made it look uglier. I was denied to a loaner because it was going to go through make ready. They did give me an oil change. , they rushed the process try to cover up the scratches with some paint just made it look uglier. I was denied to a loaner because it was going to go through make ready this was the icing on the cake. They did give me an oil change because the percentage was lower than having a brand new truck , when I when they turned in the truck to me, they did have a full tank of gas but I had to put in my own Def fluid. Gentleman name Angel Munoz, and a gentleman name Mike was probably the best thing I encountered in this dealership, I've already had an issue with this dealership before, and trying do me wrong in the business before . I decided to give them a chance I was told to take my truck back but, I rather take it the way it is then have to deal with them again. . I'm just gonna stick with the loss and just not ever do business again over here. You were thinking buying a brand new truck that the service will be better and I don't care if you spent 5000 to 90,000 I think everybody should be treated equal and I believe I wasn't treated correctly. More

Amazing. Had everything that I needed and wanted. Would recommend for anyone looking for a full size truck. Had everything that I needed and wanted. Would recommend for anyone looking for a full size truck. More

Thank you Mike Martinez and your manager for listening and working with me to find the truck that I have been looking for. Yall were patient with me, and worked hard helping me get the truck I wanted. and working with me to find the truck that I have been looking for. Yall were patient with me, and worked hard helping me get the truck I wanted. More

I’m very pleased that my purchase experience was professionally tailored to fit my needs and all around smooth. Ruben, in sales, gave me the special treatment I required and Jesse, the manager, sign professionally tailored to fit my needs and all around smooth. Ruben, in sales, gave me the special treatment I required and Jesse, the manager, signed off on the price I requested. The service that I received was top notch and will definitely recommend. More

Very helpful and fast. Always great service and friendly. They take care of all your truck or car needs. Always great service and friendly. They take care of all your truck or car needs. More

Good service and fast friendly sales person. Finance lady explained everything in detailed. Very happy and will come back again Finance lady explained everything in detailed. Very happy and will come back again More

Very helpful with everything I will go back again and get another vehicle when I need another one another vehicle when I need another one More

Good customer service! They will take care of you. Salesman Ruben Salas was a good salesman! They will take care of you. Salesman Ruben Salas was a good salesman! More

Took my car in for an oil change and wheel alignment. Great customer service, workers are very nice and helpful. Great customer service, workers are very nice and helpful. More