
Rancho Santa Margarita Honda
Rancho Santa Margarita, CA
Filter Reviews by Keyword
By Type
Showing 260 reviews
The absolute worst. I've purchased and paid off 8 cars in my life. Honda of RSM is NOT how car buying should be. If you're like me, you will look through the review I've purchased and paid off 8 cars in my life. Honda of RSM is NOT how car buying should be. If you're like me, you will look through the reviews of a business and check out why people "say" they like a business and the (hopefully) few people who hated it to understand both perspectives. That being said, I would NEVER recommend RSM Honda. I am a logical, reasonable business person that would NEVER waste my precious time dogging out a company. It doesn't serve anyone to be negative. It does serve a purpose when it is necessary. I say that to say that this company is THE MOST unorganized and disrespectful business I have EVER had the displeasure of working with. I am in sales. I KNOW the power of excellent customer service. People buy from people they like. THEY DON'T CARE ABOUT YOU OR THEIR EMPLOYEES. I should have never worked with them. My husband and daughter were in a tragic car crash and were were forced to look for another vehicle quickly because our vehicle was totaled. We should have traveled to a better dealership. The guy that sold us the vehicle was fresh out of training and couldn't answer basic questions. They guy(s) that financed us: They OVER promised and UNDER delivered and we had to RESIGN docs TWICE, misplaced our financing docs and financed with a company we did not choose. LISA (the most bitter and evil woman I have EVER spoken to) is rude, feeble-minded and nimble. She has misplaced the financing for $4 million of their financing income. Why do I know this? Because the guy that signed our finance docs told us because he was hired after they fired the ENTIRE finance department for under performing and then they fired him for whistleblowing 1 week later! These are not normal circumstances. You should have a better buying experience than we did. I recommend you don't do as we did and go to the nearest dealership to your home, but research and go to the best. I regret that we didn't, but I will NEVER work with them again. More
Very Personable Really like working with Mike Fernandez now when I schedule a service on line I can pick Mike each time. What a nice touch!! I am suffering from Can Really like working with Mike Fernandez now when I schedule a service on line I can pick Mike each time. What a nice touch!! I am suffering from Cancer and Mike takes the time to ask me how I am doing and he remembers me More
Good job They did a great job, and the price was fair. It was straight forward and they did not try to sell me unnecessarily parts or service. They did a great job, and the price was fair. It was straight forward and they did not try to sell me unnecessarily parts or service. More
Safety first! I took my car in for service and was waiting with my kids in the lobby. I was expecting that it would take around and hour and Doug, one of the Servic I took my car in for service and was waiting with my kids in the lobby. I was expecting that it would take around and hour and Doug, one of the Service Reps came over and told me something was wrong with my front tire. One of the main bolts on my break was missing. The service tech and Doug made sure that I knew how serious this was and explained I could not go home with my break like this. Doug was very helpful and gave me a loaner for the day, with no questions asked. It was nice not to worry about how I would get me and my kids back home. I returned the next day to pick up my car and I was out of RSM Honda in 10 minutes. My car was washed and I was happy with how smooth the process was. I have taken my car to RSM Honda a few times and I’ve been happy each time I leave there. They are good people and very helpful. More
Awesome, Awsome place I can honestly say I will definitely recommend this dealer to my family and friends. Everyone was very friendly and nice. I didn’t feel overwhelmed or I can honestly say I will definitely recommend this dealer to my family and friends. Everyone was very friendly and nice. I didn’t feel overwhelmed or stressed. Love my new car! Thank you Honda @Rancho Santa Margarita! More
Lies , Irresponsble I was unfortunate having had to deal with Amer Barikhan, the salesman and Anthony Lucero, sales manager at RSM Honda. Anthony seems a habitual liar I was unfortunate having had to deal with Amer Barikhan, the salesman and Anthony Lucero, sales manager at RSM Honda. Anthony seems a habitual liar. My trouble started with his lie in October 2018 and finally came to a bitter conclusion today, March 8, 2019. If his words were unintentional, then he lacks in his professional knowledge. Unrelated to above, at one point in negotiations, he offered an extra warranty for me. With no follow up from him, I poked him by email. No response. This was his second lie. The third, in mid February, he wrote an action had been initiated for the first problem. It was another lie. Amer is not a knowledgeable salesman. My new car did not come with the Owner's and Navigational Manuals. When asked he replied, "It's in computer." I told him if I wanted to look up something on the road, I would need a hard copy. His answer was, 'in computer'. I had to contact American Honda to get hard copies. MY car was supposed to be equipped with two headphones for the rear entertainment system. I had to prompt Amer to get them for me. Had I not notice by reading the manual, I would not have gotten them. Third, according to Honda Customer Survey, someone at RSM Honda was expected to walk through the new car for 'customization' of the car-mounted computer system. I did not get this benefits. I prefer to communicate by email for records. These two were extremely poor communicators. I believe it because they new they had unresolved sticky issue. Other, of minor nature though, a serviceman did not bother to remove soiled floor-sheet, the air-pressure in tires were 30~31 psi, while the min of 35 psi. They did not check them before delivery. I took the car to have them mount license plates as I did not get the screws. They fixed with just two bits of screws where normally four are used. The service man said usually two were enough, but upon seeing parked cars around had all four screws, he decided to add two more. RSM Honda is not very professional outfit. More
LIAR ( Anthony) We went there last week and Anthony said that we are approved in our car loan and we signed all the paperwork and told us we have to come back so the We went there last week and Anthony said that we are approved in our car loan and we signed all the paperwork and told us we have to come back so they can detail the car we re buying. When we come back all this xxxxxxxxx excuses anthony telling us that we are getting another loan with another bank but the interest is higher. So we said ok then he said that we are not approved again (3rd time) and giving us more higher interest rate plus he want money down . We spend almost 2 days dealing with Anthony’s xxxxxxxx! What a waste of time! I work at sales too before but i never treat my customer lile this! I will NOt going back to this dealership RSM! Awful and dissapointed experienced! More
Liars The salesperson and manager in this store are completely liars. We have signed the contract of purchasing a new car and they promised that I will The salesperson and manager in this store are completely liars. We have signed the contract of purchasing a new car and they promised that I will get it as soon as it arrives the store. However, the next day, I was told that the car on the contract is sold !!!! We spent almost one day to settle down the price and finish the financing process. The manager simply transferred us to another dealer and he promised that we can get a same car at the same price from that dealer. When we arrived, we were told that the price is never negotiated by the RSM HONDA manager and they can not offer the same price. We finally get cheated twice !!! Never go to that dealer!!! More
Den of liars and thieves KEEP AWAY!!! Den of liars and thieves. Never have I seen such an unethical and dishonest, morally bankrupt people. Capable of everything and anything. KEEP AWAY!!! Den of liars and thieves. Never have I seen such an unethical and dishonest, morally bankrupt people. Capable of everything and anything. Save yourself precious time and money. More
SHADY-DECEITFUL-UNETHICAL-KINGS OF PASSING THE BUCK ***BUYERS BEWARE*** I bought my car one month ago. I found a charge on my contract for $379.80 for accessories. When I returned to the dealership ***BUYERS BEWARE*** I bought my car one month ago. I found a charge on my contract for $379.80 for accessories. When I returned to the dealership to ask what items the charge was for I was sent from one department to the next with each department representative really not knowing what the charge was for but still offering some sort of conjured up guess. It was suggested on three different occasions perhaps the charge was for wheel locks. My car has hubcaps. That must be their go to answer when they're discovered DECEPTIVELY slipping in extra charges that aren't part of the negotiated deal. I've returned to the dealership four times within the last 30 days just to be routed from the service dept to finance to my salesman to a sales manager. My salesman gave me a ridiculous explanation after speaking to a sales manager off the sales floor, saying they had to put something on that line for accounting purposes. Really? Well, if that was the case they could have put $1 not $379.80. The finance manager explained the charge wasn't from the finance dept and I should ask my salesman. Why would I talk to my salesman again when he clearly doesn't have the authority to do anything about it and he gave me the lamest explanation to date? I went back a week later and spoke with a sales manager who took my name and number but never investigated or called me back. My guess...he promptly wadded up the paper with my contact info and tossed it in the circular bin. All parties I spoke with acted as if this accessory charge was some kind of enigma and they weren't empowered to rectify the problem or give a refund. Why the run around? I believe they were hoping I would just tire of their antics and drop my quest for a valid explanation. Finally, today I spoke with a new sales manager. He pulled up my deal on his computer and within five minutes the mystery was solved. He showed me on the computer screen I was charged for a cargo tray which was NEGOTIATED AND INCLUDED in the price of the car. It's mighty peculiar that none of the employees on my previous visits could tell me what that pesky charge was for. Apparently, this new sales manager missed the meeting when RSM Honda discussed how to MISLEAD and BAMBOOZLE their customers. Oddly, not one employee I have dealt with regarding this matter has the authority to refund the SNEAKY OVERCHARGE, all claiming I need to talk to yet another person whom always, coincidentally, has the day off. My overall experience with Rancho Santa Margarita Honda has left me with the foul taste of DISHONESTY, DEVIOUSNESS AND UNETHICAL CONDUCT in my mouth. More