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Randall Ford

Fort Smith, AR

4.2
240 Reviews

5500 Rogers Ave.

Fort Smith, AR

72903

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Showing 240 reviews

May 28, 2025

I drove 90 miles to this dealership, first time I had done business with them. And I would do it again in a heartbeat. That was the fastest I have ever got out of any dealership. Really impressed! The sa More

by stan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ethan
May 27, 2025

Randy in the service department is fantastic, every time I have work on my car he has been outstanding!! Always has an answer for any questions is ask. Daniel in sales sold me a truck in April and he was wo More

by marla.lasiter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Black
May 26, 2025

These people have no communication. They were going to put in a used transmission that was covered under warenty. They received the transmission and said they would contact me when they More

by natebrooke21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bradford Randall, Chris Davis
May 27, 2025 -

Randall Ford responded

Our service department makes every attempt to get vehicles in as soon as possible for repairs. There are several factors that can cause delays in getting repairs completed quickly. These include but are not limited to shop capacity, availability of guests to bring vehicles back, part availability and condition, etc. The estimate that we provide in the beginning is just that - an estimate. There are things that change that price including things that can't be seen until we start a job or things that have to be changed or added to a part that a warranty company sends us. We express this to our guests as soon as we are able to and work with them the best we can to resolve the difference in price. There are delays and changes in price with most repairs where we are at the mercy of extended warranty companies to furnish parts to us. We do everything we can to minimize this but are unable to do so in some cases. Please feel free to reach out with any questions. -Donald Peters Service Manager

May 27, 2025 -

natebrooke21 responded

I u.derstand that and took that into consideration. Again it all comes down to communication. Which your service department did not have any skills in. I have my call log and all the proof i needed and nothing will change my mimd or make it ok the way i was treated.

May 26, 2025

The service guys were Very friendly and detailed with their information. Very thankful for their help. More

by kradtec02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember his name
May 27, 2025 -

Randall Ford responded

Thank you so much for the kind words! We are happy to be of assistance for your service needs. Please let us know if we can assist you in the future!

May 21, 2025

Had a great buying experience at Randall Ford. Daniel Black was very helpful, friendly and patient, would highly recommend him! Thanks for the good deal and customer service.... More

by glassdavid
Recommend Dealer
Yes
Employees Worked With
Daniel Black
May 27, 2025 -

Randall Ford responded

Thank you so much for your rating and feedback. We appreciate the opportunity to be of assistance with your vehicle purchasing process. Please let us know if we can assist in the future. Safe travels!

May 15, 2025

It was a great experience. Everyone was awesome and very helpful. Thank you all very much More

by Clarence.vestal
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jimmy Haas, Jordan Gregory
May 27, 2025 -

Randall Ford responded

Clarence, we appreciate your feedback. We are pleased to hear that you had a wonderful experience. Please let us know if we can assist you in the future!

March 27, 2025

Rude, bad attitude, poor communication, not concerned about helping the customer, lied about diagnosis, bade service all around More

by Johnny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bradford Randall, Victor Magana
March 25, 2025

We have been customers of Randall Ford since 1995 and we have had great outstanding and professional services from the technician and service department team they care and listen to the customer and explain More

by Elaine Hollibough
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell technician in the mobile service , Bradford Randall
March 24, 2025

Great customer service. Upfront and does not waste your time. Highly recommend everyone. Go see Ray. More

by Cheryl04
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray quinteros , Bradford Randall
March 20, 2025

Randall Ford is a nice and clean dealer and employees who are helpful, courteous and effective at their jobs. More

by 86staylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon in the Service Dept.
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