
Randall Ford
Fort Smith, AR
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Had a wonderful experience with Randall Ford of Fort Smith! I had two separate visits each with a diagnosis within 72 hours, an engine replaced in under 3 weeks, and had a new started out in within a we Smith! I had two separate visits each with a diagnosis within 72 hours, an engine replaced in under 3 weeks, and had a new started out in within a weekend! I highly reckoned service with Ricky! More
Friendly, but not the place to get a oil change without a appointment. Most of the time getting service is weeks to a month to get in for any major work. Expect prices at Ford to be higher than everyone els appointment. Most of the time getting service is weeks to a month to get in for any major work. Expect prices at Ford to be higher than everyone else. I didn't know my transmission is sealed. So my mechanic said only Ford is allowed to do work on the transmission . Plus my GPS doesn't update itself. So I have to have Ford do it , over 200.00. Out of my budget, so I use my phone GPS. If your a female, do your research . More
Does not offer a wait option for service. Took my vehicle in for a recall notice and was informed, after the inspection, that they would have to order the components. After the parts came in, Took my vehicle in for a recall notice and was informed, after the inspection, that they would have to order the components. After the parts came in, I was notified and made the appointment to have them installed. On the day of the appointment the service department informed me that they had no record of my vehicle having been there previously and I will have to have it inspected again despite showing the text notifications sent from them. More
I’m a happy 48 year customer. Dave Hardwick has been my service rep for more than half that time. He does great. Also, Randale, my technician was very thorough. Dave Hardwick has been my service rep for more than half that time. He does great. Also, Randale, my technician was very thorough. More
Ricky Huerta got my vehicle in immediately when I was stranded during my travels accross country. My F450 has some electrical issues and he quickly figured out what was needed and reprogrammed my truck stranded during my travels accross country. My F450 has some electrical issues and he quickly figured out what was needed and reprogrammed my truck and saved my trip. Outstanding service especially since I was a new customer to Randall Ford and hopefully won’t have to ever return again. Well done ! More