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Randall Ford

Fort Smith, AR

Overview
Reviews
Vehicles
4.3
255 Reviews
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5500 Rogers Ave.

Fort Smith, AR

72903

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Showing 255 reviews

September 25, 2024

I have always gotten great service from Randall Ford. David Hardwick and his service personnel took care of my recent problems with my SUV. The car drives great again and problem no longer exists. Way to More

by patriciamartin77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hardwick, Albertelli Salazar, Bradford Randall
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September 12, 2024

Excellent communication and follow up also prompt and courteous service. I also appreciate their knowledge More

by Nauti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Those us service department
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September 12, 2024

Randall was very speedy on their oil change and they changed my windshield wiper blades without me asking. I was very pleased with my service. More

by Pearsontwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Quintas
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September 12, 2024

Setting up appointment took way to long for a recall. Then information given about how long it would take was very misleading. Was told could take up to one day to several. So made plans to be without ve More

by Connie schimmel
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victor Magana
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August 16, 2024

They checked my vehicle thoroughly and took note of all my concerns and fixed them. More

by dhirajmaji7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford Randall, Victor Magana
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August 15, 2024

They have a great team and are easy to work with. I have used them for several years and have not had any problems. They have a nice waiting area or a shuttle available. More

by nmarrs92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hardcastle
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August 06, 2024

Great experience! We worked with Rocky. He lives close to us, so he drove the truck to our house after work. We feel in love with it and worked out a deal on trading i More

by Deb Card
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocky
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July 24, 2024

The service department was very helpful and I appreciate your concern. I especially like to commend Shannon Smith for his help . More

by fsfdfm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Smith , Bradford Randall, Victor Magana
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July 22, 2024

Have only been here for service. Service advisors are friendly and knowledgeable. They don't try to oversell or "talk me into" something I don't need. More

by hillbilly72956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy K.
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July 15, 2024

Service performed wasn’t a problem. The service department is extremely difficult to contact by phone. In fact, it’s almost impossible to get anyone to answer the phone. More

by bobboyakin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky in service
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