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Randall Ford - Service Center
Fort Smith, AR
106 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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106 Reviews of Randall Ford - Service Center
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May 26, 2025
These people have no communication. They were going to put in a used transmission that was covered under warenty. They received the transmission and said they would contact me when they They were going to put in a used transmission that was covered under warenty. They received the transmission and said they would contact me when they were ready for my car. It took them 3 months to contact me so I took my car in the day the job was going to be done they called saying the seal on the transmission was broken and the warenty won't pay it because it's now expired so I needed to pay an extra 300 dollars for the part and labor.....they had my transmission for 3 months! They should have inspected it within a timely manner. Needless to say with multiple phone calls to the dealership and my warenty company they fixed the seal and I ended up paying like 30 dollars more than the original quote but....they told me the warenty paid for half my diagnostics fee so they would credit that towards my bill but I never seen that money back? I just paid it and held my tongue I was just ready to have my car back and be done with these people. I understand this is a very demanding frustrating job at times but they do not communicate. They talk to you like you don't know anything and make you feel dumb and they are just very inconsiderate I would never buy from ford ever again in my whole life! I've never felt more disrespected or taken advantage of more than I have at the zumbrota ford in mn where I got this car and the randall ford where my car was fixed. Worst experience! More
by natebrooke21
Employees Worked With
Bradford Randall, Chris Davis
March 25, 2025
We have been customers of Randall Ford since 1995 and we have had great outstanding and professional services from the technician and service department team they care and listen to the customer and explain have had great outstanding and professional services from the technician and service department team they care and listen to the customer and explain what needs to be done. Randall Ford is very customer oriented and very professional to the customers. Technician and team 10 plus ➕️ to all at Randall Ford. Thank you the Hollibough's More
by Elaine Hollibough
Employees Worked With
Mitchell technician in the mobile service , Bradford Randall
