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Randall Ford - Service Center
Fort Smith, AR
108 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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108 Reviews of Randall Ford - Service Center
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April 18, 2019
Recall on airbag Got it in quick. Performed the work and got it out. Ve ry efficient and nice All area we dealt with were very friendly . Reminded us of our appointmen Got it in quick. Performed the work and got it out. Ve ry efficient and nice All area we dealt with were very friendly . Reminded us of our appointment which is very helpful and called us when the work was completed More
by Bassfishing@64
Employees Worked With
Heidi
April 17, 2019
F250 service visit SERVICE IS GOOD AND ON TIME.THEY KEEP MY TRUCK RUNNING LIKE A NEW TRUCK.THE COST IS A LITTLE HIGH BUT I GUESS YOU GET WHAT YOU PAY FOR. SERVICE IS GOOD AND ON TIME.THEY KEEP MY TRUCK RUNNING LIKE A NEW TRUCK.THE COST IS A LITTLE HIGH BUT I GUESS YOU GET WHAT YOU PAY FOR. More
by turtleman_2
Employees Worked With
Bradford Randall
April 16, 2019
Communication Equals Excellent Service I took my vehicle to Randall Ford based on a friend referring me to David Hardwick as someone who would take care of my need for service. David retur I took my vehicle to Randall Ford based on a friend referring me to David Hardwick as someone who would take care of my need for service. David returned my phone calls and kept me updated on the progress of obtaining the parts and of completing the repairs. Everyone that I came into contact with during the service was very courteous, friendly and helpful. More
by cMac
Employees Worked With
David Hardwick
April 13, 2019
Excellent service Complete service of my vehicle in a timely friendly manner. Issac kept me informed of what was going on at all times and answered any questions I had. Complete service of my vehicle in a timely friendly manner. Issac kept me informed of what was going on at all times and answered any questions I had. More
by Mrsbuzzcut
Employees Worked With
Issac Hardgrove
April 12, 2019
Discussed, Dsmages Had the passenger air bag recall done. Two big slices in my forward dash panel facing the passenger seat. Noticed it as soon as I left. Called and t Had the passenger air bag recall done. Two big slices in my forward dash panel facing the passenger seat. Noticed it as soon as I left. Called and talked to Randy Khounvisay and told him. I went back and he took pictures on 4-9-19. Brad Randall president/general manager came out and shook my hand and looked at it. He said he would look at the videos and said he would get back to me as Brad also said. Now it 3 days and I haven't heard from either one yet. The scratches are right where the part would have been pulled out and lowered per you tube video I watched on removing the part. Scratched dash panel may cost$30.00 to replace. More
by Harry
Employees Worked With
Randy Khounvisay, Bradford Randall
April 05, 2019
Oil change I’ve had my Ford Escspe st Randall Gord several times for routine oil changes. They have always been very courteous and helpful. I really appreciate I’ve had my Ford Escspe st Randall Gord several times for routine oil changes. They have always been very courteous and helpful. I really appreciate their helpfulness. They always listen to my concerns and address whatever questions I have. More
by Kay67
Employees Worked With
Isaac and a very nice lady whose name I didn’t get.
March 09, 2019
Friendly I rated 4 stars only because my husband did all the dealings with the salesperson. But for the time I was there everyone was friendly. The service dep I rated 4 stars only because my husband did all the dealings with the salesperson. But for the time I was there everyone was friendly. The service department was pretty quick considering they were short a few employees that day. The waiting room was very nice and kid friendly and made the time go by quickly. More
by Reme
Employees Worked With
Harrison ( salesman ) and Issac ( service department)
February 11, 2019
Waste of my time I went to get a second key for my car, that they never gave me when I purchased it originally, and was informed it would take about 2 hours. I schedul I went to get a second key for my car, that they never gave me when I purchased it originally, and was informed it would take about 2 hours. I scheduled a time in which that it would barely interfere with my work schedule. An hour and a half after arriving, I was informed that the new key had just left the building to be cut and that it would be at least another hour once it returned. At the three hour mark, which was 30 mins before I had to be back at work before it closed for the day, I walked back to the service department and asked how much longer it would be. They nonchalantly let me know that it was done and they would get my advisor. This is the most incompetent dealership I’ve ever visited for service. If it wasn’t for the drive, I would make a trip to Harlan Ford in Okmulgee, OK each time I needed service. No one cares about your time, only the money. If they had done their job properly when they sold me the car, I never would have had to go back for a second key to begin with. More
by Sooner0502
Employees Worked With
Some guy.
January 28, 2019
Oil change The service person was very friendly and helpful. He got right to us and took the car right back to the service bay. This dealership has outstanding s The service person was very friendly and helpful. He got right to us and took the car right back to the service bay. This dealership has outstanding service. The employees are great. More
by Kay67
Employees Worked With
I don’t remember the gentleman’s name.
January 18, 2019
Customer service We are very happy with Ford Escape. Randall Ford Service Dept are great The waiting area is very comfortable & clean The free coffee is a very nic We are very happy with Ford Escape. Randall Ford Service Dept are great The waiting area is very comfortable & clean The free coffee is a very nice touch. Thank you.. More
by Leon
Employees Worked With
I have no idea.
