Randall Ford - Service Center

Oil change with alignment As soon as I walked in everyone greeted me with a smile. I went in for a routine oil change for my truck. They called me and informed me I needed an As soon as I walked in everyone greeted me with a smile. I went in for a routine oil change for my truck. They called me and informed me I needed an alignment and new tires. I did indeed do the alignment. It was helpful. More

Bad experience I bought a vehicle they had it longer than I have it is still not fixed. Management got frustrated with me and is no longer taking or returning my cal I bought a vehicle they had it longer than I have it is still not fixed. Management got frustrated with me and is no longer taking or returning my calls. My vehicle has a ton of issues and I have not been able to really drive it and it's still not fixed. More

no morals no loyalty My self my father and brother own retirement centers, oil/gas, trucking and Gov. contract companies across the country based in Ft Smith we have all p My self my father and brother own retirement centers, oil/gas, trucking and Gov. contract companies across the country based in Ft Smith we have all purchased alot of vehicles personal and company from Randall Ford. We will never give them business in the future, nor will our Insurance agent, friends and employees if they speak to us or many others that feal the same about Randall Ford. No loyalty No Honesty No matter how much business you give them you are just a victim every time you walk through the door. To many issues with to many other better dealerships to ever give them the benefit of doubt again "BAD BUSINESS" ... More

Getting a Oil Change ok so i took my car in to get a oil change.I have to say i will never take it back. Came in the day before and made a appointment, hoping to have a fa ok so i took my car in to get a oil change.I have to say i will never take it back. Came in the day before and made a appointment, hoping to have a fast oil chage with out wait to long. took it into day, 3 1/2 hours! you kidding me,very slow and bad services. Not only that, while i was waiting my turn to be serviced i was ignored the whole time i was waiting. More

FIRE IN TRUCK The very worst experience I've had. Sign the papers they tell me I can't have it for 3 days b\c of brake recall. Had 5 months truck catches FIRE I p The very worst experience I've had. Sign the papers they tell me I can't have it for 3 days b\c of brake recall. Had 5 months truck catches FIRE I put it out. 6 weeks later still don't have my truck or a new one. Truck still sitting in same spot. More

Stay Away! Your best bet is to keep driving to another dealer, my family has had many vehicles serviced there and have had nothing but problems, the most recent Your best bet is to keep driving to another dealer, my family has had many vehicles serviced there and have had nothing but problems, the most recent examples include backing my fathers 2015 F150 into a poll (offering a sub-par quality fix in their own bodyshop) and trying to up-sell my wife a diagnostic scan on her 2012 Mustang for the oil change light being illuminated. The prices on vehicles can be overrated vs most other dealers in the area and I have found it is worth it to just drive somewhere else. More

They got me in and out fast and were very curtious,it was warntee work on my wife 2010 LINCOLN MKZ. GREAT JOB!!!!!!!Thanks Larry Goins warntee work on my wife 2010 LINCOLN MKZ. GREAT JOB!!!!!!!Thanks Larry Goins More

Had problems with the My Touch system of my 2011 Edge, which other dealerships were unable to correct. I took it to Randall Ford and they were able to completely correct the problem. They kept me up to da which other dealerships were unable to correct. I took it to Randall Ford and they were able to completely correct the problem. They kept me up to date through the whole process, and let me know exactly what the problem was. It's a great vehicle and I'm so happy it's working properly! More