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Randall Ford - Service Center

Fort Smith, AR

4.1
108 Reviews

108 Reviews of Randall Ford - Service Center

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December 16, 2024

Brought my truck in for an oil change and got told my battery was in the red, brake fluid needed changing, and coolant needed a flush. Tested battery later tested all green. Had Ford replace brake fluid More

by Jason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bradford Randall, Victor Magana
December 12, 2024

Had a wonderful experience with Randall Ford of Fort Smith! I had two separate visits each with a diagnosis within 72 hours, an engine replaced in under 3 weeks, and had a new started out in within a we More

by saraholley78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford Randall, Victor Magana
Jan 28, 2025 -

Randall Ford responded

We appreciate the opportunity to assist you with your automotive service needs. We are happy that you had a wonderful experience with us. Please let us know if there is anything additional that we can assist you with.

November 25, 2024

Friendly, but not the place to get a oil change without a appointment. Most of the time getting service is weeks to a month to get in for any major work. Expect prices at Ford to be higher than everyone els More

by arm.mcknight76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Magana
November 22, 2024

Great service, fast and efficient. Ricky was awesome. I had a flat tire and they had me in and out in no time. More

by Awhiz479
Recommend Dealer
Yes
Employees Worked With
Ricky Huerta
November 21, 2024

Bait and switch. I was told one price and charged another. Also, they did not fix issue I asked them to address. More

by saocrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
T, o
November 18, 2024

Good communication on appt time, and service was finished in time promised. Service department was kind and helpful. More

by rsfow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford Randall, Victor Magana
November 11, 2024

Does not offer a wait option for service. Took my vehicle in for a recall notice and was informed, after the inspection, that they would have to order the components. After the parts came in, More

by robert.bdnr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
November 07, 2024

I’m a happy 48 year customer. Dave Hardwick has been my service rep for more than half that time. He does great. Also, Randale, my technician was very thorough. More

by charleywilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hardwick and Randale, my technician
October 29, 2024

Ricky Huerta got my vehicle in immediately when I was stranded during my travels accross country. My F450 has some electrical issues and he quickly figured out what was needed and reprogrammed my truck More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Huerta
October 14, 2024

The Service Department goes the extra mile to expedite repairs and maintenance and make the experience pleasant. More

by Cherale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Smith