Randall Ford - Service Center

Brought my truck in for an oil change and got told my battery was in the red, brake fluid needed changing, and coolant needed a flush. Tested battery later tested all green. Had Ford replace brake fluid battery was in the red, brake fluid needed changing, and coolant needed a flush. Tested battery later tested all green. Had Ford replace brake fluid and coolant. Coolant was not properly filled and they did come fill it afterwards. Was informed of an oil leak after the other services had been done. No oil leak was found and no leaks have happened weeks later. Most of the recommended services were not needed or warranted. The inspection team needs to be sure that all recommended work is needed and all work done is inspected before releasing the vehicle to the customer. I have been a customer of Randall Ford for several years but after this experience and prior experiences, where they did not check brake fluid level and I got home with barely any brake fluid, I will not be returning for any more services. More

Friendly, but not the place to get a oil change without a appointment. Most of the time getting service is weeks to a month to get in for any major work. Expect prices at Ford to be higher than everyone els appointment. Most of the time getting service is weeks to a month to get in for any major work. Expect prices at Ford to be higher than everyone else. I didn't know my transmission is sealed. So my mechanic said only Ford is allowed to do work on the transmission . Plus my GPS doesn't update itself. So I have to have Ford do it , over 200.00. Out of my budget, so I use my phone GPS. If your a female, do your research . More

Great service, fast and efficient. Ricky was awesome. I had a flat tire and they had me in and out in no time. Ricky was awesome. I had a flat tire and they had me in and out in no time. More

Bait and switch. I was told one price and charged another. Also, they did not fix issue I asked them to address. I was told one price and charged another. Also, they did not fix issue I asked them to address. More

Good communication on appt time, and service was finished in time promised. Service department was kind and helpful. in time promised. Service department was kind and helpful. More

Does not offer a wait option for service. Took my vehicle in for a recall notice and was informed, after the inspection, that they would have to order the components. After the parts came in, Took my vehicle in for a recall notice and was informed, after the inspection, that they would have to order the components. After the parts came in, I was notified and made the appointment to have them installed. On the day of the appointment the service department informed me that they had no record of my vehicle having been there previously and I will have to have it inspected again despite showing the text notifications sent from them. More

I’m a happy 48 year customer. Dave Hardwick has been my service rep for more than half that time. He does great. Also, Randale, my technician was very thorough. Dave Hardwick has been my service rep for more than half that time. He does great. Also, Randale, my technician was very thorough. More

Ricky Huerta got my vehicle in immediately when I was stranded during my travels accross country. My F450 has some electrical issues and he quickly figured out what was needed and reprogrammed my truck stranded during my travels accross country. My F450 has some electrical issues and he quickly figured out what was needed and reprogrammed my truck and saved my trip. Outstanding service especially since I was a new customer to Randall Ford and hopefully won’t have to ever return again. Well done ! More

The Service Department goes the extra mile to expedite repairs and maintenance and make the experience pleasant. repairs and maintenance and make the experience pleasant. More