Randall Ford - Service Center

Cracker Jack, Mickey Mouse operation. Paid for a BG oil change $145, and they didn't fill my washer fluid. The oil change interval sticker was on the floor. Last but not least a big hand print where they change $145, and they didn't fill my washer fluid. The oil change interval sticker was on the floor. Last but not least a big hand print where they closed my hood. This dealer is a joke, wonder if they put the $100 worth of BG additives in? More

Randall Ford has the worst service department that I have ever experienced. After waiting over 3 hours for an oil change, they realized that they didn’t know where my car was even located. Very unacceptable ever experienced. After waiting over 3 hours for an oil change, they realized that they didn’t know where my car was even located. Very unacceptable service! Also, do not buy the service plan with a new Ford. It’s a rip off. More

The service department at Randall Ford in Fort Smith is excellent. They are thorough and competent. Randy was very helpful. I appreciate the good service there. excellent. They are thorough and competent. Randy was very helpful. I appreciate the good service there. More

Committed/Determined service department. I had a tricky warranty issue on my F-250 and Randy would not give up until the problem was solved! warranty issue on my F-250 and Randy would not give up until the problem was solved! More

They picked my Expedition up for service and detail. The service advisor communicated with me the suggestions for service and priced everything out before proceeding. When the car was delivered I was very service advisor communicated with me the suggestions for service and priced everything out before proceeding. When the car was delivered I was very pleased with the detailing. Though it is several years old, it looked like a new car. Also, they sanitized the interior with a black light treatment, I was not expecting this but appreciated it. More

computer malfunction. We had a computer malfunction concerning the UBS insert. Repaired after part was ordered. All went well. Ricky in service was very helpful during the We had a computer malfunction concerning the UBS insert. Repaired after part was ordered. All went well. Ricky in service was very helpful during the process. More

They were very efficient, professional and friendly. Lounge was comfortable and wait time was reasonable. I was impressed by how the dealership is coping with these difficult times. Lounge was comfortable and wait time was reasonable. I was impressed by how the dealership is coping with these difficult times. More

Excellent Service I own a 2011 Ford Mustang GT that I am very fond of. I have used Randall Ford for my service on this vehicle since 2013. I continue to return to them I own a 2011 Ford Mustang GT that I am very fond of. I have used Randall Ford for my service on this vehicle since 2013. I continue to return to them because they have always been fair with me and have performed excellent work. My last visit was for quite a bit of work. The work was completed to my satisfaction. Randy went above and beyond and even detailed my engine bay when the work was completed. Very pleased. More

Very pleased with my new Ecosport. Sales staff was friendly and informative. Service dept. Corrected a/c heater problem in a timely manner. I will continue giving you guys my business as I have done f friendly and informative. Service dept. Corrected a/c heater problem in a timely manner. I will continue giving you guys my business as I have done for many years. More

Service visit Always friendly employees. David Hardwicke always goes beyond the norm to schedule me for service and always has time to answer any questions. Appre Always friendly employees. David Hardwicke always goes beyond the norm to schedule me for service and always has time to answer any questions. Appreciate them checking my truck before I go on the road. I will return. More