Randall Reed's Planet Ford - Service Center

Service took over three weeks. We did not have a vehicle during that time. They did not offer to give us a replacement vehicle. When we finally got our vehicle back there were mult We did not have a vehicle during that time. They did not offer to give us a replacement vehicle. When we finally got our vehicle back there were multiple dents on both sides of the vehicle that were not there previously. It is like they stuffed our van in a parking stall too close to other vehicles and were careless about opening and closing doors against the side of our vehicle. More

Very poor service in the service department. Not enough staff to handle servicing of vehicles including warranty work and recalls. Not enough staff to handle servicing of vehicles including warranty work and recalls. More

Excellent and friendly service in a timely manor, have recommended to friends and family regularly recommended to friends and family regularly More

Kelli Campbell is the best. Love working with her with all my service work needs Love working with her with all my service work needs More

the time for the return of our work vehicle was not kept promised. delayed our work productivity. was not willing to compensate us a loaner vehicle. After explaining the holdup of our business delay was cau promised. delayed our work productivity. was not willing to compensate us a loaner vehicle. After explaining the holdup of our business delay was causing. Never given us a straight answer when we asked about the cause of the problem only told that the software from Ford wasn't formatting the way it was should. More

1.5 week for a tailite issue. Then used my truck as a service truck and placed over 110 miles on it. They never did the two recalls that I ask that they do while they had it even though they told me the service truck and placed over 110 miles on it. They never did the two recalls that I ask that they do while they had it even though they told me the truck was ready. Wanted to know if I could wait possibly 4 hours for those to be performed. Very disappointed and will nit be recommended anyone to this location. Doggett and automation - never used my truck as a parts truck and they did the work that was asked to be performed each time and within a reasonable time. More

Respectful and professional , had no issues whatsoever, my purchase and service all went well thus far . my purchase and service all went well thus far . More

The customers service I received was great and the repair that needed to be done on my vehicle was completed as soon as possible. that needed to be done on my vehicle was completed as soon as possible. More

I hate these ratings exercises but realize they can help. Most of the time I simply trash them but my last visit was made good by Steven Bishop. He went out of his way to help...even calling me later to give Most of the time I simply trash them but my last visit was made good by Steven Bishop. He went out of his way to help...even calling me later to give me information i had asked about. I am a bit frustrated with Ford though. I have had Fords for years and have never seen so much problems with my truck. The display screen comes on when it get around to it opting to stay blank or not coming on for miles down the road. More

While i had some initial complaints, the dealership quickly got in touch with me and resolved them. Thank you. quickly got in touch with me and resolved them. Thank you. More