Randy Marion Buick GMC Truck - Service Center

Awesome experience. Recommend for purchase of vehicle and service. Kenny Caldwell awesome service manager. If you go there for service ask for Kenny. If you need a vehic Recommend for purchase of vehicle and service. Kenny Caldwell awesome service manager. If you go there for service ask for Kenny. If you need a vehicle ask for Kenny's son. More

I took my car for an oil change. It was changed with no problems. I asked about any other service needed and I was informed everything was good. Everyone in the service department wa It was changed with no problems. I asked about any other service needed and I was informed everything was good. Everyone in the service department was very nice and polite. The time was short and I sat in the nice waiting room while I waited. More

Randy Marion GMC in Huntersville has the best customer service and service team I've ever had to use. The most professional team in my opinion to work with customers in distress or in need of service. I f service and service team I've ever had to use. The most professional team in my opinion to work with customers in distress or in need of service. I felt like I was treated like the owner of the place, really. Use of rental car for no charge, and my car runs great. More

Easy to book an appointment. Check in is quick. And Justin always takes care us. Check in is quick. And Justin always takes care us. More

Excellent service Friendly personnel My appt. Was at 2:30pm my car was serviced right on time. Was at 2:30pm my car was serviced right on time. More

Chandler saw I was a little blonde female and told me I needed new tires ASAP. My car has 35k miles and plenty of tread. Also, shop took my wheel lock so when I got a nail in my tire, I was screwed. Tha needed new tires ASAP. My car has 35k miles and plenty of tread. Also, shop took my wheel lock so when I got a nail in my tire, I was screwed. Thanks for leaving me stranded. Justin helped me and was apologetic. He also said I didn’t need new tires. Chandler is a dirt bag. More

Great dealership. Staff is very helpful and friendly. We love our new truck and love the accessories that were installed after sale. Staff is very helpful and friendly. We love our new truck and love the accessories that were installed after sale. More

Quick service, nice folks. Easy to schedule. Pleasant waiting area too. Would like to see an express lane at the dealership. Easy to schedule. Pleasant waiting area too. Would like to see an express lane at the dealership. More

Wonderful customer service very nice customer service waiting area great service and very friendly employees waiting area great service and very friendly employees More

Dealership tried to sell me a part that was covered under GMC’s bumper to bumper warranty and when I questioned the charge I was told to call customer service. GMC Customer service spent 2 1/2 hours passing GMC’s bumper to bumper warranty and when I questioned the charge I was told to call customer service. GMC Customer service spent 2 1/2 hours passing me between departments and finally told me to take the vehicle back to the dealer and the dealer would decide if they would cover the part. The last time I took one of my vehicles to one of Randy Marion’s dealerships (per GM’s customer service instructions, for a covered warranty problem) they told me they could not fix the problem and refused to give me back my vehicle unless I paid them $200 and they refused to work with GM for reimbursement. To top of the experience they broke my vehicles ignition and refused to fix it. More