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Randy Marion Buick GMC Truck - Service Center

Huntersville, NC

4.6
799 Reviews

799 Reviews of Randy Marion Buick GMC Truck - Service Center

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November 07, 2023

Kenny was fantastic and so accommodating. Grateful for his customer service and communication. Thank you! More

by melanie Soto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny
November 07, 2023

First thing is it is a requirement to have a super service writer. For that would be Ms. Cindy at Randy Marion GMC. She is knowledgable, trustworthy and mindful. She keeps me up to date with what is More

by susannorris652
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Brannen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ms. Cindy (service writer) and all techs that have performed service on my vehicle throught the years.
November 06, 2023

Courteous, professional, timely, easy to schedule an appointment very accommodating. I would recommend To all my friends and family. More

by STRASSERSUZANNE
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Brannen
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 06, 2023

I was told that I needed a new engine and that it would cost $7,000. I took my Tahoe to a different mechanic and my car was fixed for $630. Terrible communication and no accountability. More

by CKLEIN654
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Brannen
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 05, 2023

Prompt friendly personnel very clean. Great service scheduled appointment time 3:30 out the door in an hour. Thank you More

by rms237
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Brannen
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 04, 2023

Everything went as scheduled, no problems. excellent service. I would recommend this dealership to my friends. More

by CSCANGEMI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Brannen
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 04, 2023

Only I do NOT care for is the dealership passing the 3% credit card fee....You should announce that in advance I would have come prepared to pay a different way. More

by dljwalter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector, Megan Rockwell
November 04, 2023

New service manager was very polite and thorough Good followiup. Area was clean and envying More

by TPERS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Brannen
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 04, 2023

Overall it was good service appointment. I would give 5 stars but I had to come back because service indicator light came on. This caused me extra time at the dealership. However, Hector More

by Keith.Geisinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
November 04, 2023

Nice, friendly and good customer service. I would recommend for your next service appointment and oil change More

by RAYKAVELISH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Brannen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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