Randy Marion Buick GMC Truck - Service Center

This last visit was a pleasure. Chandler ran into a mishap, but he explained the situation and apologized. Everything was handled with white glove treatment. Mistakes will happen b Chandler ran into a mishap, but he explained the situation and apologized. Everything was handled with white glove treatment. Mistakes will happen but how the business responds and show the customer how much they regret the mistake is paramount. I will return to Randy Marion again for my oil, tire rotation, break job, and other scheduled vehicle maintenance. More

Justin Ezeji was a pleasure to work with. I pulled in the service drive with no appointment in a Saturday upset. My car would not start in a store parking lot and has to be jumped. I drove st I pulled in the service drive with no appointment in a Saturday upset. My car would not start in a store parking lot and has to be jumped. I drove straight to the dealership. I had just had the car in the shop the month before so was frustrated and worried about the cost. He assured me they would look at it right away and sympathized with my frustration. He called 3o min later to let me know it was just a loose battery cable and they fixed it at no cost. I was so relieved and impressed with the customer service. Definitely 5 star service!! Turned my bad day into a great day! More

All of my questions were answered. The communication was excellent. It didn't take long for my oil change to be completed. Thanks The communication was excellent. It didn't take long for my oil change to be completed. Thanks More

Chandler was awesome! Very prompt, professional and thorough with my service. Highly recommend working with him!!! Very prompt, professional and thorough with my service. Highly recommend working with him!!! More

Kenny has been very professional but I feel like I’m being taken advantage of. I hooked my car up to a scanner and got codes. Kenny says he needs his mechanic to use his scanner. What’s the difference b being taken advantage of. I hooked my car up to a scanner and got codes. Kenny says he needs his mechanic to use his scanner. What’s the difference between that scanner and mine? Well about $180.00! It would be something if the scanner found the issue but it didn’t. I was told at 9:34am they had to run diagnostics. Then at 11:35am Kenny told me, “We are talking with GM trying to figure this out.” Which basically means nobody knows what to do. The issue is a Technical Service Bulletin which is information sent from a manufacturer to service centers that describes a specific problem with a particular vehicle. It also includes an explanation as to how to correct the issue in terms of repair, software reflash, or modification of the automobile. Then 3 hours later they find the issue? What about the work that was done initially? Not guaranteed, even though my codes and your codes were the same! Why did it take so long? I’m not a money tree and this experience has made me not a fan of the business and brand. I want to reiterate Kenny has been professional but I feel GMC dropped the ball and nobody cares. More

Service was excellent. Chandler explained everything in explicit detail in reference to my vehicle's needs. Chandler explained everything in explicit detail in reference to my vehicle's needs. More

Minus the oil and fuel handprints on my 90k truck, service has always been good. service has always been good. More

I didn’t have an appointment, nevertheless my car was taken back immediately. I was kept informed of what the problems were and the price of the repairs. For the work that was done the price was reasonab taken back immediately. I was kept informed of what the problems were and the price of the repairs. For the work that was done the price was reasonable and a drove away after a few hours with my car performing properly. More

Employees are friendly and knowledgeable. Repair work was done in a timely manner. The shop was clean. Repair work was done in a timely manner. The shop was clean. More

A excellent service experience with great communication. I will use this dealer again for my next service. I will use this dealer again for my next service. More