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Randy Marion Kia Salisbury

Salisbury, NC

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1,274 Reviews

529 Jake Alexander Blvd S

Salisbury, NC

28147

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Showing 1,274 reviews

January 27, 2020

Great service Chris that’s works in the service department at Gerry Wood Kia is outstanding . He always explains everything to you . He is very nice and polite and More

by Lsmithnana1
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Gurley
January 27, 2020

Very pleasant experience. All the staff was very nice and courteous. When I decide or feel the need to purchase another vehicle. Would deffinatley pay these guys a visit. More

by jbc2663
Recommend Dealer
Yes
Employees Worked With
Brittany Kurtz
January 25, 2020

I wish i was able to give 10 stars to Jimmy! He was very helpful and made sure that i left off the lot in something that i liked and was within my budget. Again thank you so much. More

by Jeremyjtaylor83
Recommend Dealer
Yes
Employees Worked With
Jimmy Rodriguez
January 25, 2020

It was a great experience as a first time car buyer. Brittany was the best and got everything done fast. I would luv buy again More

by big.a.hyndz97
Recommend Dealer
Yes
Employees Worked With
Brittany Kurtz
January 20, 2020

My experience with Gerry Wood Kia in Salisbury, North Carolina was everything short of exceptional. Anyone purchasing a vehicle desires a seamless experience, one where they will recommend others to do t More

by Qristoffer Young
Recommend Dealer
No
Employees Worked With
Paul, and Tamara, Ron Lovelace
Jan 20, 2020 -

Randy Marion Kia Salisbury responded

We do apologize for the inconvenience and I'm personally sorry that I was not able to be in the office to help and assist you. However I didnt think I should have received 1 star since I was not at the store. I have a personal relationship with some lenders and I would have been here I would have been able to personally help you. I do understand your upset with being inconvenienced and I would be to. but please dont put me at 1 star since I was not in the store. I will train my staff as well to be better prepared for something like this as well.

Jan 20, 2020 -

Randy Marion Kia Salisbury responded

Sorry to hear about your bad experience and that it was of inconvenience to you. Certain managers do have certain relationships with certain lenders to be able to help customers in a certain way. We do apologize that Josh was out of the office as well. If you look through our many reviews, it's very rare that we receive a bad review for we always strive for the highest level of customer service and to make everyone happy. We will use this as training to make sure that when people are off to be on the same page. With emergencies, sometimes it's hard. However we will utilize this unfortunate experience to work better so if don't happen again. Yes, you are right, there is nothing wrong telling someone that at the moment we can't help out before they have a wasted trip. Again, our apologies and will use this as an opportunity to get better.

Jan 20, 2020 -

Qristoffer Young responded

I my rating will remain a 1 star rating, because Of the experience. Congrats on the new bundle of joy, but business doesn’t stop because you weren’t present. Anyone should be able to find a deal just, as Paul expressed but he couldn’t himself. However you seem to be the only one who can build a deal, that’s unacceptable!!! The question then has to be what’s the point of the other sales managers, if they aren’t as effective? Words mean nothing, when the behaviors remain the same. All I desired was a seamless buying experience and Gerry Wood Kia failed to deliver.

Jan 22, 2020 -

Randy Marion Kia Salisbury responded

sorry the credit stopped us. wish you the best.

January 20, 2020

Kia is the most dependable car I have ever drove in my life. Every time I go to get a new car at Gerry would Kia, I do not regret it one bit, they are very reliable and dependable cars and the service is More

by Habenichthannah
Recommend Dealer
Yes
Employees Worked With
Chris Gurley, Josh Hosch
January 15, 2020

Came in as a walkin oil change. Very friendly and efficient service from start to finish. I would highly recommend this dealership for their service More

by Johnson3387
Recommend Dealer
Yes
Employees Worked With
Young man
January 15, 2020

It all started with Addison ,we haggled a little online,got close to a price I really liked save me about $6000 , then I talked her boss he saved me another $1000 with Kia financing we made a deal o More

by Richard Delorme
Recommend Dealer
Yes
Employees Worked With
Addison 5 star s for her, Heidi Crisco
January 15, 2020

Ordered a car with Gerry Wood using Martin Bailey. Everything went very smoothly with no problems. Would recommend Gerry Wood from my experiences I've had with them so far. More

by Sj2
Recommend Dealer
Yes
Employees Worked With
Martin Bailey
January 13, 2020

I had a very pleasant experience and the staff was wonderful! I would highly recommend Gerrywood Kia to anyone looking for a new or used car. More

by joynermiranda86
Recommend Dealer
Yes
Employees Worked With
Jimmy Rodriguez
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