If I could give zero stars I would. This is has been the worst customer service I have every seen. Mark the manger, and Darla needs training in how to treat others. Bought a 2020 Rav4, paid for the warranty 1060.00, that was supposed to been put on my car the day of purchase. The dealership had the Rav4 from 12:00pm to 5:45 pm. I came to pick it up at 5:40pm, Mark had already left for the day without printing my temp tag, the tank was on empty, low tire pressure, missing clips on the back bumper. I only got one key, and I did not receive the universal garage door opener. I called the next day to speak with a manager who claimed he would get it all fixed "Mark", but no call back from "Mark" until I called asking for my title work. My husband took the Rav 4 back up that Saturday the same day I called, and they filled the tank up with gas. I did receive a call telling me my title work was ready to be picked up Monday. Then another call from the front desk lady saying they forgot to do an odometer reading. I requested that all the work be done at one time because I am a working mother. Thursday I called to see if I could swing by to get my title and the odometer read so I could pay my sales taxes and send off for my title. I was told sure come on up we will have it done it five minutes. I go up there to find out that I need to leave the Rav because I don't have thirty minutes to wait I have a kid to get to school. So, the front desk last calls all the managers, no manager answers the phone and at this time the dealership was open for business. She then calls a Sales Rep, who answered his name was James Johnson. He got me into another SUV and told me he would take care of the work that needed to be done. James then calls me around 9:00 that morning, said the clips are being put on and the OD reading is being done, it will be ready at 5:00 today for pick up. James also confirmed that the shield warranty had not been placed on the RAV as I was lead to believe. James set up an appointment for it to be done. "Mark the manager called my that same day around 12:00, trying to put the blame on Darla the sales lady, and trying to be the hero when he had no clue of what was going on. I told him James took care of it and I would call James for help, and that maybe he could buy James lunch.
So I go back up at 5:40 pm to pick it up. Another front desk lady was rude and rolled her eyes at me at least 3 times. She told me they shop didn't do anything. So I left the RAV there and drive back home with the loaner SUV. Still nothing has been done, and they only person that stepped up was James Johnson!!! James did not place blame, or try and take others credit, James took action when it was needed to put me first. Now James isn't a manager so he can't make the body shop do their jobs. But I will never, never buy another car from Reed!!!!!!!!!!! I will never tell anyone to go there, I will only speak negative about Reed to anyone I come in contact with. I will bring James a gift! But Randy this is sad, and really shows just how you are running your business. I don't care if you take the time to read this or not but you should. I doubt I will get my other key or universal opener, or xxxx even a detail.