Randy Wise Auto Mall

received a preferred vip card with discounts in january I called to get price on new tucson trading in my trax talked to salesman jeff he was to call me with price never did I called two more times left mes called to get price on new tucson trading in my trax talked to salesman jeff he was to call me with price never did I called two more times left message got no responce so much for customer service P.S I've purchased five cars from randy wise dealerships More

Buyers beware if purchasing a used car from Randy Wise Hyundai; these words the professed: “Each of our used vehicles has undergone a rigorous inspection to ensure the highest quality used cars, trucks, Hyundai; these words the professed: “Each of our used vehicles has undergone a rigorous inspection to ensure the highest quality used cars, trucks, and SUVs in Michigan. Stop by Randy Wise Automotive Team or search our online inventory to find the used car, truck, or SUV that is right for you. We have used cars, trucks, and SUVs for every need and budget” If this statement had any truth or value, the use truck they sold me two months after the purchase date ended up in the repair shop with needed repairs totaling $8,467.50 almost as much as the purchase price which was $9,333.00. Wynn’s the extended warranty contract they sold me refuses to pay for covered repairs stated in the contract. I reach out to Randy Wise Dealership was not able to speak to management only to the receptionist who was the messenger between me and management. I was told I could bring back the truck but they would total it out I would then have a repossession with the bank but they could get me into another loan with a down payment and higher interest rate. I ask them if they were ok selling a vehicle in that condition; I was told there was nothing else they could do for me. I was speechless, their actions speak loader than words they do not care about their customers or the condition the vehicle is in when they sell it. I would never recommend this dealership to any one! Kimberly More

We took our Elantra in for an engine knock. They said it was in the top of the engine and replaced the entire top end. When we picked it up, it was still doing the same thing. I had told them about a know was in the top of the engine and replaced the entire top end. When we picked it up, it was still doing the same thing. I had told them about a known issue with that particular engine and they chose not to listen. Got the car home and saw that the oil had been way overfilled, presumably to try and hide the knocking sound. Took the car back a couple days later and they said a knock was normal. I asked why it hadn't knocked before 75,000 miles and they had no answer. They refused to look at the engine any further. Took the car to another Hyundai dealer who diagnosed the problem as the identical thing I told Randy Wise. They replaced the entire engine at no charge and also told me about a class action lawsuit that would reimburse me for the seized engine in my Sonata, which Randy Wise had replaced and charged me almost $5000. More

warranty service HAD A BRAKE PROBLEM ON LINCOLN .HAVE HAD ISSUES IN PAST WITH SERVICE MANAGEMENT. BUT NEW SERVICE MANAGER JENNIFER WHARRAM IS DOING THE JOB RIGHT AS HE HAD A BRAKE PROBLEM ON LINCOLN .HAVE HAD ISSUES IN PAST WITH SERVICE MANAGEMENT. BUT NEW SERVICE MANAGER JENNIFER WHARRAM IS DOING THE JOB RIGHT AS HER SUPERIORS WOULD WANT HER TO DO.AND FULLY RECEPTIVE TO OUR NEEDS..SHE PUT US IN A NEW LINCOLN LIKE OURS AND ORDERED PARTS. JENNIFER WILL DO WHAT IT TAKES TO ACCOMADATE.AS SHE HELPED US LATER ON A FOLLOW UP DURING THE CORONA LIMITED SERVICE TIME... More

I found relief with a sympathetic salesman. I walked in there so stressed out from auto theft but I walked out of Randy Wise so relieved that everything‘s gonna be OK. I had a Hyundai ELANTRA f I walked in there so stressed out from auto theft but I walked out of Randy Wise so relieved that everything‘s gonna be OK. I had a Hyundai ELANTRA for four years and it was stolen from me. It was devastating. I walked out with a Hyundai Tucson with a huge smile on my face and everything was gonna be OK I highly recommend Bill Bond . He made it happen and I’m happy with the cost. Bill Bond has a warm smile and a gentle tone. Mr.Bond is a quick problem solver and patient. The other staff were also friendly and I did not feel pressured. The transition went smoothly. Thank you Mr.Bond! More

SUV purchase The agent Bill Bond went over and beyond and met all my needs. The experience of working with him was amazing from my first phone conversation to whe The agent Bill Bond went over and beyond and met all my needs. The experience of working with him was amazing from my first phone conversation to when I drove off with my SUV. This is my second purchase from your dealership and I would return to purchase any car in the future. More

Very good experience Bill Bond was helpful in finding the SUV that I was looking for and in the price range I needed. I would recommend him to anyone. Bill Bond was helpful in finding the SUV that I was looking for and in the price range I needed. I would recommend him to anyone. More

The agent, Daniel Durand, was enthusiastic and met our needs . He came way out to the parking lot when we first came to shop for our car. He was honest and helpful with a sincere smile and conversation. He found . He came way out to the parking lot when we first came to shop for our car. He was honest and helpful with a sincere smile and conversation. He found the Ionic Blue Hybrid that satisfied our search, and it was in a great color - scarlet red. He gave us the best discount deal possible. More

Amazing service! We went to Randy Wise after receiving lukewarm service at Al Serra. The staff at Randy wise were extremely charismatic and friendly. We told them wha We went to Randy Wise after receiving lukewarm service at Al Serra. The staff at Randy wise were extremely charismatic and friendly. We told them what we were interested in and they wasted no time getting getting our vehicle appraised for trade in, getting us financed, and into our new car! Amazing experience. We will be recommending them to everyone! And when the time comes that we are in the market again... Randy Wise is the only dealership I’ll go to. More

Great Experience I decided to finally buy a truck and I called and talked to Bill Bond and he got me in the perfect truck for me. I decided to finally buy a truck and I called and talked to Bill Bond and he got me in the perfect truck for me. More