Rapids Honda - Service Center

Once again, Rapids Honda did an outstanding job with my CR-V. The service department is tops of the 5 stars. Mikey Estrada was my service department contact today. He was pleasant, told me what was going t CR-V. The service department is tops of the 5 stars. Mikey Estrada was my service department contact today. He was pleasant, told me what was going to happen and the service was completed WAY BEFORE the expected time. Thanks to Mikey today, the Service Department, and Rapids Honda! More

I enjoyed very friendly and fast service - very professional and knowledgeable. Clean and comfortable waiting area professional and knowledgeable. Clean and comfortable waiting area More

The service center is always impressive. I went in to have my auto butler application done. I also had the service center vacuum inside my car. Lucas was very helpful and listen to all my n I went in to have my auto butler application done. I also had the service center vacuum inside my car. Lucas was very helpful and listen to all my needs. More

Very good prompt service, friendly staff Lucas was very helpful and listen to all my needs. helpful and listen to all my needs. More

Very personal service rep. Oil change/tire rotation done in a timely manner with a free car wash as well! Oil change/tire rotation done in a timely manner with a free car wash as well! More

Excellent service as usual. 10 stars. Service department staff are great. Have recommended Rapids Honda to my friends. 10 stars. Service department staff are great. Have recommended Rapids Honda to my friends. More

I would think twice about bringing your car into this dealership for service. I had them refuse a warranty service and they would not share with me the test they did to deny it. I was originally told dealership for service. I had them refuse a warranty service and they would not share with me the test they did to deny it. I was originally told it was approved and they had to get final approval from the regional Honda representative. I waited 3 weeks with no notice from them. The service advisor would not call me from his office, he would only call me from his personal cell phone while he was outside the office. I requested many times from the service advisor Ron for the service manager Shane to call me. No call. I then called him twice and have left messages on Shane voice mail for him to call me. No call. Very disrespectful. I opened a case with Honda. Honda contacted them and they lied to them. I have the phone calls recorded with service advisor Ron telling me how Shane has lied about this. I plan to forward these to the GM but don't expect him to do anything about this. This has to do with the EV batteries in my car not holding a charge. The government wants us to start buying electric cars and the dealerships and Honda does not stand behind this. More

Terrible customer service for service on a safety recall. Less than 1 STAR would be my rating. Rude, uninformed, not helpful at all!!! Less than 1 STAR would be my rating. Rude, uninformed, not helpful at all!!! More

Service desk was nice and helpful. Place was clean and organized. Coffee options were good. Place was clean and organized. Coffee options were good. More