Ray Catena Lexus of Monmouth

Great service! Mindy Frusco is the ultimate professional when I need help with service. She always efficiently takes my car in and gets me out quickly. I have been w Mindy Frusco is the ultimate professional when I need help with service. She always efficiently takes my car in and gets me out quickly. I have been working with Mindy fir five years. My experience is always fantastic. I applaud her dedication to making my service experience so pleasant. I hope the Ray Catena team recignizes her excellence! More

Buying a car Great experience i guve then a 5 star so nice n kind..answered all my qurstions n got me rxactly what i want at the right price Great experience i guve then a 5 star so nice n kind..answered all my qurstions n got me rxactly what i want at the right price More

A new lease with a new salesman! I recently leased a car from Ray Catena Lexus. I was assigned to a very professional salesman named Gretzky Fleurant. I would recommend Gretzky to a I recently leased a car from Ray Catena Lexus. I was assigned to a very professional salesman named Gretzky Fleurant. I would recommend Gretzky to anyone on a quest for a new car. He worked very hard to find the best car and lease agreement that worked for me. Gretzky's mild mannered personality made my "car buying" experience a pleasure. I very much look forward to working with him again in the future. More

Amazing dealership! From the moment my husband and I walked into Ray Catena Lexus dealership in Oakhurst we were shocked that we were not approached by a salesmen.. it w From the moment my husband and I walked into Ray Catena Lexus dealership in Oakhurst we were shocked that we were not approached by a salesmen.. it was a GREAT experience, so relaxing . Our Sales persons name is Ryan Herzenberg, he was AMAZING !!! no pressure, He is very knowledgeable of the lexus, very nice. We have never experience anything like this. my husband and I have purchased many cars throughout the years and anytime we went to a dealership I would get a knot in my stomach, you had to be on your guard because of the wheeling and dealing . NOT THIS PLACE :) ... We recommend anyone looking to buy a Lexus to please go to this dealership. WE LOVE our Lexus RX350 !!! More

Used car purchase Alex was very knowledgable about the purchase. He answerered all my questions and made my visit very pleasant. I certainly would recommend him to frie Alex was very knowledgable about the purchase. He answerered all my questions and made my visit very pleasant. I certainly would recommend him to friends and relatives. Any future purchases will be referred to and handled by Alex. More

Oil Change-Terrible Experience Just left here, an absolutely terrible experience. I made an appointment a week ago for a synthetic oil change and am told that it's 79.95, I tell the Just left here, an absolutely terrible experience. I made an appointment a week ago for a synthetic oil change and am told that it's 79.95, I tell the woman I'm speaking with that the website says 49.95, she puts me on hold and says yes that's correct we are running a special right now. I come in today and Jason (I believe) tells me that the oil change is 79.95, I explain that the website states that its 49.95 or 59.95 (I didn't remember as it's been a week) and he says okay I didn't know we were running a special (the website doesn't even say it's a "special"-just says that's the price). Anyway.. I wait for over 2 hours, when I was told that it'd take 1-1.5 hours when I made the appointment. So finally they say my car is done and I get the invoice for $64 and change. I say.. the website says it's $49.95, how is it $64? So then Jason says, I thought you said it was $59.95? I said I wasn't sure if it was 49.95 or 59.95 but I checked when I was waiting and it was 49.95. Then he goes on to say they need to change the price and this and that. He also goes on to say that the "special" probably isn't for the oil my car takes but for 0-20W oil.. I said it doesn't specify this on the website. So they did adjust the price but why should I have to go through all this? The service dept. and it's employees should know the price stated on the website!! Also, you should not just take the higher price of what I said it might be (49.95 or 59.95) without checking for sure yourself! I don't understand the lack of knowledge and care that was exhibited here today with the pricing. Terrible., More

Excellent Deal!! Gary Placona is an excellent sales rep. He gave me a deal I could not resist. I love my new Mazerati Gibli in Blue Color. I will definitely recommen Gary Placona is an excellent sales rep. He gave me a deal I could not resist. I love my new Mazerati Gibli in Blue Color. I will definitely recommend him to all my friends. More

Awesome Customer Service! When I went to Ray Catena in Oakhurst for service I was shocked at the treatment I received from my salesperson, Gretzky Fleurant, and the service rep When I went to Ray Catena in Oakhurst for service I was shocked at the treatment I received from my salesperson, Gretzky Fleurant, and the service rep Michael Farrell. They treated me as if I was just as valuable to them as a brand new customer coming in to buy a car. To receive the customer service I did after buying a car there was really refreshing. Those things don't happen very often, if ever. Would definitely go back there to purchase as well as refer friends and family. Much respect for a business run that way. More

Ryan was very good in dealing with us and helpfull we had great experience in buying from Ryan at this dealership,got new ES 350 after three years wait,but got four new cars for our company from Catena we had great experience in buying from Ryan at this dealership,got new ES 350 after three years wait,but got four new cars for our company from Catena group,all Luxuses.I would definitely recommend Ryan and this dealership. More

Steve Morfino walked me through the various monthly leasing options, worked with me on finding a car that would work best for my needs, handled all of the outside walked me through the various monthly leasing options, worked with me on finding a car that would work best for my needs, handled all of the outside hassle associated with switching insurance and registration and was willing to take as much time as necessary to show me the various features available in the car I selected to lease. When I dropped in unexpectedly to finish up the final paperwork between work appointments, Steve was momentarily detained with other clients and, at my request, he had a colleague, Gretzky Fleurant, walk me through the paperwork in order to expedite. Gretzky was helpful and informative in the few minutes before Steve was able to join us and finish up the process. All in all, the entire experience was courteous, professional and informative. As a matter of fact, when I left, I drove to the destination on the car's GPS that Steve showed me how to use. Steve Morfino is good at his job. Definitely recommend. More